Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.
Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.
Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.
At Chainguard, we are on a mission to secure the software supply chain by default. We are choosing to do this the right way, which is the hard way. Some have even called us “the Justice League of security.” Our team is founded by the industry's leading experts on open source software, security and cloud native development and is backed by Spark Capital, Sequoia, Amplify Partners, the Chainsmokers and more. Chainguard’s product portfolio includes Chainguard Images and Professional Services. Customers range from Fortune 500 companies in banking, fintech, government and infrastructure to startups and SMBs. Join us as we help organizations secure their software supply chain from source to production.
The role, in a nutshell:
As a Scaled Customer Success Manager at Chainguard, you will design and execute automated, data-driven strategies to support customers at scale throughout their journey. You’ll focus on building systems, playbooks, and digital engagement models that enable customers to successfully onboard, adopt, and realize value in a digital model. This role is ideal for someone who thrives on creating efficient, repeatable processes that empower customers to succeed through proactive, self-service, and tech-enabled touch points.
What you’ll do:
Customer Journey Design & Automation
- Develop, implement, and continuously refine scalable customer success programs that guide customers through onboarding, adoption, and renewal.
- Identify opportunities to automate key customer touch points using tools like lifecycle email campaigns, in-app guidance, and resource libraries.
- Partner with internal teams to instrument the customer journey with metrics, triggers, and workflows that drive proactive engagement at scale.
Customer Engagement & Enablement
- Build and manage a one-to-many engagement strategy using webinars, office hours, community programs, and knowledge base resources.
- Create and curate digital content—such as onboarding guides, best-practice documentation, and product tutorials—to empower customer self-sufficiency.
- Use customer health data and behavioral signals to segment customers and deliver personalized yet automated outreach.
Cross-Functional Collaboration
- Work with Product, Marketing, and Education teams to align scalable success initiatives with new features and product launches.
- Partner with Sales and Support to ensure consistent, seamless experiences across all customer touch points.
- Advocate for product and process improvements based on customer feedback and journey analytics.
Data-Driven Insights & Optimization
- Monitor customer health metrics, product usage, and engagement patterns to identify trends and areas for proactive improvement.
- Continuously measure and iterate on the success of scaled programs to improve efficiency, adoption, and retention outcomes.
- Report on key metrics such as onboarding completion rates, engagement levels, and renewal performance across your customer base.
What we're looking for:
- 3+ years of experience in enterprise, customer-facing roles collaborating with both technical and business teams — such as Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support.
- Experience operating in a scaled or digital success model, using automation, data insights, and digital programs to engage and support customers efficiently across their lifecycle.
- Strong operational mindset with the ability to design and optimize systems, workflows, and playbooks that drive customer outcomes at scale.
- Strategic ownership of your customer portfolio — able to act autonomously to drive outcomes, manage escalations, and make key decisions on de-risking accounts or engaging leadership when appropriate.
- Entrepreneurial and builder mentality — this is a new, fast-growing team at Chainguard, where you’ll have the opportunity to create and refine scalable processes, programs, and tools to best serve customers.
- Data-driven and proactive — comfortable using analytics, customer health data, and behavior signals to inform engagement strategies and continuous improvement.
- High emotional intelligence and prioritization skills, with a strong commitment to continuous learning, professional growth, and operational excellence.
Strongly Preferred:
- Previous early-stage startup experience
- Passion for technology & cybersecurity
Compensation: up to $160K base salary + bonus
If your experience is close but doesn’t fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring Chainguardians with unique backgrounds, perspectives, and experiences.
We live and breathe our company values:
- We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
- We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
- We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
- We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.
A few of the benefits we offer:
- Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
- Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
- 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
- ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
- 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.
If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.
Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice.
©2026 Chainguard. All Rights Reserved.
Skills Required
- 3+ years of experience in enterprise, customer-facing roles collaborating with technical and business teams
- Experience operating in a scaled or digital customer success model using automation, data insights, and digital programs
- Ability to design and optimize systems, workflows, and playbooks that drive customer outcomes at scale
- Ability to take strategic ownership of a customer portfolio, manage escalations, and make account-risk decisions autonomously
- Entrepreneurial and builder mentality for creating scalable processes, programs, and tools
- Ability to use analytics, customer health data, and behavioral signals to inform engagement strategies
- High emotional intelligence and prioritization skills
- Commitment to continuous learning, professional growth, and operational excellence
- Previous early-stage startup experience
- Passion for technology and cybersecurity
Chainguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Chainguard and has not been reviewed or approved by Chainguard.
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Affordable Benefits — Health insurance is fully employer-paid for employees and dependents, materially reducing out-of-pocket costs. Public benefits materials consistently highlight this as a cornerstone of the package.
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Parental & Family Support — Paid parental leave for all parents and meaningful family-planning support (including adoption, IVF, egg freezing, and surrogacy) are emphasized across company materials. These elements broaden support for different family paths and stages.
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Equity Value & Accessibility — Stock options are granted at hire and promotion with a long post-termination exercise window, improving flexibility and potential value capture. This structure is presented as notably employee-friendly for a startup.
Chainguard Insights
What We Do
Chainguard is the secure foundation for building with open source software. The company's portfolio of secure, minimal container images helps organizations embrace a new culture of software development where starting left with security, not shifting left, is the reality. Chainguard was founded by the industry's leading experts on software supply chain security, open source, software, and cloud-native development. We aren't a traditional security vendor. It's container images provide secure-by-default infrastructure that introduces zero friction to developer workflows. That's why developers love and CISOS trust Chainguard. Its customers include Fortune 500 enterprises and leading technology and security companies, including Anduril, Canva, Domino Data Lab, Checkmarx, HPE, GitLab, Snowflake, and Wiz. Chainguard is venture-backed by leading investors, including Amplify, IVP, Lightspeed Venture Partners, Redpoint Ventures, Sequoia, and Spark Capital.
Why Work With Us
Security is our mission, but having fun is our mantra. Since our founding, we've increased +1M memes, sung 900+ hours of Kubernetes-themed karaoke, and created 774+ whacky Slack emojis. Beyond this, Chainguard's innovation and leadership in open source and software supply chain security has been recognized by industry leaders.
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