Top Customer Success Jobs in Rochester, NY

Manage a portfolio of B2B customers, driving adoption, renewals, cross-sells, upsells, and customer advocacy. Build relationships with enterprise and SMB clients, conduct business and technical reviews, troubleshoot software and integration issues, negotiate contracts, and advise customers on cybersecurity best practices. The role requires fluent Spanish and English communication, technical knowledge of integrations and IAM, Salesforce proficiency, and collaboration with sales and internal teams.

Leads customer success and support for a cloud ERP product, overseeing support agents, onboarding, training, paid services, customer relationships, retention, and expansion opportunities. Manages escalations, service levels, support processes, knowledge bases, customer education, reporting, and feedback to product teams. Ensures customer satisfaction, product adoption, successful implementations, and revenue growth through upselling and cross-selling.

Manage enterprise employer relationships, drive product adoption, and help customers achieve hiring goals. Build trust with senior stakeholders, understand business objectives, configure workflows, provide consultation and training, and translate customer needs into product solutions. Use data to improve recruiting ROI and collaborate cross-functionally with Sales, Product, Marketing, Support, RevOps, and other teams. The role is remote-friendly with travel required as needed.

Manage strategic enterprise customer relationships from onboarding through renewal. Develop success strategies, drive adoption and measurable outcomes, monitor account health, mitigate churn, conduct business reviews, provide training, and identify expansion opportunities. Coordinate renewals, issue resolution, and internal stakeholders while advocating for customer needs. Maintain CRM accuracy and travel to customer sites up to 25% of the time.

Lead enterprise customer onboarding and deployment projects for Ping Identity solutions. Manage deployment strategy, project plans, risks, issues, decisions, communications, stakeholders, and customer expectations. Collaborate with sales, product, engineering, support, vendors, executives, and technical teams to deliver projects on schedule and achieve customer business outcomes. Present to senior executives, resolve escalations, and transition customers to ongoing Customer Success management.

Manage a portfolio of approximately 75 customer accounts, serving as a strategic advisor and primary contact. Drive adoption, ROI, retention, advocacy, and measurable business outcomes through value plans, usage analysis, training, and proactive engagement. Collaborate with Support, Product, Onboarding, and Sales to resolve escalations and communicate customer feedback. Maintain account documentation, manage follow-ups, and identify opportunities and risks. Travel up to 10% for client meetings, site visits, and team collaboration.

Own a portfolio of complex publisher accounts, serving as a strategic advisor and primary contact. Lead executive business reviews, analyze performance, drive yield and monetization optimization, identify expansion opportunities, support renewals, and collaborate with yield, demand, and product teams. Mentor junior CSMs, develop playbooks, and contribute to training. The role requires deep programmatic advertising expertise, analytical judgment, executive communication, and independent account management.

Own a portfolio of complex mid-market SaaS accounts, serving as a trusted advisor to drive retention, adoption, and expansion. Lead executive business reviews, develop success and upsell plans, troubleshoot integrations, resolve customer issues, and manage multi-stakeholder relationships independently. Maintain rigorous process discipline, documentation, SLA adherence, and customer engagement workflows while using Salesforce and Gainsight.

Lead and develop a team of 7–8 Customer Success Managers serving upmarket SaaS customers. Drive retention, adoption, customer value realization, forecasting, risk management, and operational excellence across a $15M–$20M ARR portfolio. Coach teams on account strategy, renewals, executive engagement, and value delivery while partnering cross-functionally with Sales, Product, Support, Services, Marketing, and RevOps. Travel up to 25% for customer and company meetings.

Owns customer success for Bueno’s Verdant hospitality partnership, managing partner alignment, hospitality customer relationships, onboarding, support escalations, training, adoption, retention, energy savings, and executive reporting. The role develops success plans, identifies expansion opportunities, gathers product feedback, and builds scalable deployment playbooks. Candidates need B2B software or services experience, complex stakeholder management, building systems and energy expertise, strong communication, project management, and willingness to travel up to 20%.

Manage onboarding and ongoing relationships for SaaS customers, serving as their primary advisor and advocate. Provide technical guidance on Cloudinary’s image and video platform, drive product adoption, monitor account health, identify risks, and pursue retention, growth, and upsell opportunities. Collaborate with product, engineering, support, sales, and finance teams to address customer needs and communicate customer feedback internally.

Manages client accounts, renewals, expansions, and satisfaction while supporting proposals, RFP responses, technical documentation, and client-facing materials. Coordinates with sales, product, engineering, legal, finance, and delivery teams to translate technical requirements into clear content, meet deadlines, manage handoffs, and improve recurring workflows.

Manage long-term relationships and success for strategic enterprise and franchise accounts. Build executive partnerships, drive product adoption, coach users, oversee onboarding, analyze engagement data, deliver business reviews, manage enhancement requests, resolve escalations, and identify customer experience improvements. Collaborate cross-functionally with product teams while serving as a subject matter expert and proactive advisor to customers.

Lead and grow the Americas Customer Success team, coaching CSMs, establishing scalable playbooks and operating cadences, improving adoption and customer health, identifying expansion opportunities, and partnering with Sales, Renewals, Support, Solutions Engineering, and Product. The role combines people leadership with hands-on management of strategic customer relationships and requires technical fluency in network automation or infrastructure tooling.

Manage new and existing enterprise customer accounts in partnership with an Enterprise Strategic Account Executive. Lead presales readiness, onboarding, change management, adoption, value realization, renewals, risk mitigation, executive reviews, and expansion identification. Build success plans and playbooks, coordinate escalations, maintain account data and forecasts in Salesforce and Gainsight, and use AI and automation to scale customer engagement. Serve customers with 10,000+ employees while driving retention, growth, ROI, and measurable business outcomes.

Leads and develops a public-sector Customer Success Management team, building scalable engagement, retention, adoption, and expansion strategies. Oversees account health, churn mitigation, executive relationships, escalations, renewal forecasting, and customer advocacy. Partners with Sales, Product, Engineering, and Professional Services to improve customer outcomes and operational efficiency. The role also establishes processes, supports team development, and contributes to the broader Customer Success strategy.

Own the post-sale customer journey for B2B SaaS finance customers, from implementation and go-live through adoption, value realization, risk management, renewals, and expansion. Monitor account health, quantify customer outcomes, lead success plans and impact reviews, identify growth opportunities, and communicate customer insights internally. Partner cross-functionally with Sales, Account Management, Implementation, Services, Product, and Support. Requires finance software experience, CRM proficiency, and up to 15% travel.

Manages relationships with mid-market employer clients, driving program adoption, enrollment, retention, satisfaction, product expansion, renewals, and advocacy. Uses data-driven insights to demonstrate program value, manages escalations and project deliverables, serves as a product expert, and coordinates with Sales, Growth, Marketing, Operations, Product, Data, and Clinical teams. Requires strong client communication, strategic influence, project management, and stakeholder management skills.

Manage and grow a portfolio of enterprise technology customers by building trusted relationships, increasing product adoption, reducing churn, and expanding accounts through upsell and cross-sell. The role includes proactive customer outreach, data-informed engagement, training, issue resolution, escalation management, and cross-functional collaboration. Success requires strong communication, business acumen, organization, autonomy, and customer-focused problem solving.

Manage a portfolio of existing technology customers, building trusted relationships, improving product adoption, resolving issues, and driving retention, upsell, and cross-sell revenue. Responsibilities include maintaining accurate CRM data, conducting customer outreach and product check-ins, analyzing usage data, coordinating internal teams, managing escalations, delivering training, and supporting customer success across the Linewize product suite.

Lead Customer Success and Technical Account Management at Socket. Build and develop high-performing teams, own the customer journey from evaluation through retention, improve adoption and time-to-value, partner with Sales on renewals and expansion, represent customer needs to Product and Engineering, and establish scalable processes, metrics, and operating rhythms for global B2B SaaS customers.

Manage mid-market SaaS customer relationships from onboarding through adoption, retention, and expansion. Lead business reviews, communicate ROI, develop success plans, monitor customer health, resolve escalations, and coordinate with Product, Engineering, Support, and Sales. Provide customer education, communicate product updates, identify adoption opportunities, and deliver tailored recommendations. The role requires strategic and technical customer engagement, executive relationship management, and expertise in internet technologies, networking, and email security.

Owns revenue growth, value realization, retention, renewals, and strategic relationships across enterprise transportation clients. Develops account growth roadmaps, leads executive business reviews and negotiations, identifies upsell opportunities, and translates transportation data into optimization strategies. Partners with Sales, Operations, Procurement, Carrier Management, Finance, and Product teams while guiding customers on network design, carrier strategy, procurement, and technology enablement. Requires extensive transportation experience, executive communication skills, analytical fluency, and team leadership.

Manage day-to-day services for assigned client accounts, providing UKG product support, troubleshooting, system navigation assistance, and timely issue resolution. Maintain client satisfaction, coordinate meetings, collaborate on escalations, identify system improvements, conduct system audits, and preserve data integrity and compliance. The role requires HR systems knowledge, communication skills, and payroll or HCM experience.

Leads the global Customer Success organization and owns post-sale strategy, retention, expansion, adoption, customer health, and recurring revenue performance. Builds scalable teams, processes, lifecycle frameworks, and operating systems supporting rapid international growth. Integrates AI, predictive analytics, and automation into Customer Success operations while partnering with Sales, Product, Engineering, Marketing, and Operations. Manages executive relationships with strategic customers, drives forecasting accuracy, and ensures measurable customer outcomes across distributed regions.