Top Customer Success Jobs in Rochester, NY

Own a large portfolio of enterprise customers to drive adoption, retention, and expansion. Proactively build relationships, mitigate churn risk, coordinate cross-functional initiatives, analyze lifecycle metrics, and deliver enablement and growth plays to meet revenue and satisfaction goals. Serve as trusted advisor and reference for customers, leveraging multi-channel communication and presenting to stakeholders to ensure long-term success.

Manage mid-market/enterprise customer accounts to drive product adoption, satisfaction, renewals, and upsell. Act as product expert, deliver training and business reviews, monitor usage, document account activity in CRM, forecast renewals, and attend industry events to meet net revenue retention targets.

Lead and build a Customer Success organization focused on retention, GRR/NRR, renewals, expansion, and customer health. Recruit and coach CSMs, implement health scoring, playbooks, KPIs, and forecasting, partner with Sales/Product/Engineering/Support, and use AI and automation to scale processes and drive long-term customer value.

Own the long-term success of a portfolio of high-value hospitality SaaS customers by driving adoption, retention, renewals, and expansion. Monitor customer health, conduct business reviews and success planning, and mitigate churn. Partner cross-functionally with Sales, Product, Engineering, Support, and Implementation while using CRM, customer success tools, AI, and analytics to deliver measurable business value.

Manage a portfolio of SMB/group healthcare customers to drive adoption, retention, and expansion of Suki products. Build relationships with clinical and IT stakeholders, onboard and train users, run business reviews, resolve escalations, forecast in SFDC, and collaborate with Sales and Marketing to uncover new opportunities and grow account footprint.

The Enterprise Customer Success Manager is responsible for managing a portfolio of high-touch trade service companies, ensuring customer satisfaction, analyzing engagement data, and promoting up-selling and cross-selling opportunities.

Own enterprise customer relationships end-to-end as a strategic advisor: drive onboarding, adoption, renewals, expansion, and customer health. Lead QBRs, manage escalations, forecast renewal pipeline, and collaborate across Sales, Product, Legal, Finance, and Support to maximize value and retention.

Manage a portfolio of clients as a strategic partner: build executive relationships, coordinate cross-functional teams (Accounting, HR, Payroll, Tax), monitor client health, lead renewals, drive retention and service improvements, and run executive business reviews.

Manage long-term success, adoption, retention, and expansion for enterprise customers using MariaDB and GridGain. Onboard customers, drive best practices, conduct business reviews, act as escalation contact, coordinate with Solutions Engineers and Account Executives, measure customer health, and champion customer needs across the company.

Serve as a trusted advisor for enterprise customers to drive adoption, retention, and growth. Manage onboarding, troubleshoot issues, triage and escalate technical problems, deliver training, monitor usage, and collaborate with sales, product, and engineering to improve customer outcomes and onboarding processes.

Serve as primary contact for telecom TEM clients, manage relationships, monitor satisfaction, resolve issues with internal teams, drive adoption, upsell, run QBRs, manage renewals and carrier contracts, and track success metrics.

Manage post-sale accounts, build and nurture client relationships, act as trusted advisor for DemandFactor offerings, collaborate with sales and internal teams to deliver campaigns, maintain account documentation and reports, and drive client satisfaction and growth.

Manage post-sale relationships for assigned accounts, act as a trusted advisor on DemandFactor offerings, coordinate with sales and internal teams to deliver campaign leads, maintain account documentation and reports, and drive client satisfaction and growth.

Manage post-sale relationships for assigned accounts, act as a trusted advisor on DemandFactor offerings, collaborate with Sales and internal teams to deliver campaigns, maintain account documentation and reports, and drive client satisfaction and growth.

Serve as post-sale account manager and trusted advisor for assigned clients, coordinating with sales and internal teams to deliver campaigns, manage documentation, resolve issues, and drive account growth through excellent customer service.

Manage post-sale accounts, build and nurture client relationships, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver campaigns, handle documentation and reporting, and drive client satisfaction and growth.

Manage post-sale relationships for assigned accounts, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver campaigns and integrations, produce account reports and recommendations, and drive client satisfaction and growth through proactive service, issue diagnosis, and escalation.

Manage post-sale client relationships for successful campaign delivery, act as trusted advisor on product offerings, collaborate with sales and internal teams, maintain account documentation, and drive client retention and growth through strong service and problem resolution.

Manage post-sale account relationships for multiple clients, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver campaign leads, produce account documentation and reports, resolve client issues, and drive account growth through excellent customer service and organization.

Manage post-sale relationships for a book of accounts, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver campaign leads, maintain account documentation and reports, and drive client satisfaction and growth.

Manage post-sale accounts and nurture client relationships as a trusted advisor on DemandFactor offerings. Collaborate with sales and internal teams to deliver campaign leads, maintain account documentation and reports, resolve issues or escalate when needed, and drive account growth through excellent customer service.

Manage post-sale client accounts, act as a trusted advisor on DemandFactor offerings, coordinate with sales and internal teams to deliver campaigns, maintain account documentation and reports, and drive client satisfaction and growth through proactive support.

Manage post-sale account relationships for assigned clients, act as a trusted advisor on DemandFactor offerings, collaborate with Sales and internal teams to deliver campaign leads, maintain account documentation and reports, and drive growth through excellent customer service.

Manage post-sale account relationships for assigned clients, act as a trusted advisor on product offerings, coordinate with sales and internal teams, deliver campaign leads and reporting, and drive account growth through excellent service and issue resolution.

Manage post-sale accounts, build and nurture client relationships, act as trusted advisor on DemandFactor offerings, collaborate with Sales and internal teams to deliver campaigns, maintain account documentation and reports, and drive client satisfaction and growth.