Top Customer Success Jobs in Rochester, NY
As a Regional Operations Center (ROC) Specialist at Spectrum, you will provide 24/7 incident management for a hybrid-fiber coaxial plant network, ensuring optimal service delivery to customers. Responsibilities include monitoring plant performance, dispatching maintenance teams, and troubleshooting HFC related issues. Required qualifications include cable/telecommunications experience and strong technical skills. Preferred qualifications include a two-year degree in telecommunications or IT. This position offers growth opportunities, great benefits, and competitive pay.
A Senior Customer Success Manager at Definitive Healthcare partners with Account Executives to drive product adoption, engagement, and retention in the healthcare market. The role involves building senior-level relationships, overseeing deliverables, and proactively resolving client issues.
Manage renewals and address client needs for government clients. Develop negotiation strategies, collaborate with internal teams, and drive account growth opportunities. Identify customer requirements and contribute to strategic account planning. Requires 5+ years of renewal experience and strong negotiation skills.
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The Customer Growth Account Executive is responsible for working with existing Toast POS customers to expand their product offerings, identifying and developing leads, and achieving monthly sales revenue goals.
Senior ERP Analyst role at ActBlue, serving as a liaison between departments and business partners. Responsible for configuring financial systems, providing support, and ensuring data integrity in NetSuite ERP. Collaborate with internal and external stakeholders for system enhancements and integrations.
Ruggable is looking for full-time Customer Care Representatives to provide excellent customer service primarily via phone and chat, resolve customer inquiries, act as a product expert, and communicate with management to enhance customer experience.
Senior Business Operations Manager responsible for strategic planning, leadership alignment, special projects, and communication within the Customer Support team. Drive cross-functional projects, manage complex initiatives, and provide data-driven insights to improve customer experience and business operations.
Scythe is looking for a Customer Support Manager to lead and manage a team of front-line customer support representatives and support operations tools. The role involves recruiting, training, managing bilingual support agents, maintaining product knowledge, developing reporting, adjusting support protocols, optimizing communication tools, driving capacity planning, and improving customer experience.
Senior Compliance Specialist responsible for leading the Customer Security Assurance Program, developing compliance reports, conducting risk assessments, and enhancing security posture for Spring Health. Also supports IT Compliance team with gap assessments, remediation plans, and vendor management.
The Sr. Contracts Processing and Billing Specialist is responsible for accurate processing of contracts, orders, and billing schedules. This role involves collaborating with various departments to ensure accurate billing and financial reporting. Key responsibilities include executing billing processes, resolving billing issues, creating billing schedules, and ensuring compliance with contract terms. The ideal candidate should have strong attention to detail, communication skills, and the ability to work independently.
Customer Success Manager I responsible for managing and cultivating customer relationships, increasing adoption of solutions, and ensuring customer retention. Strong leadership, problem-solving, and customer service skills required. Must be detail-oriented and able to work effectively with cross-functional teams. Travel may be required up to 25% of the time.
Top Companies in Rochester, NY Hiring Customer Success Roles
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