Top Customer Success Jobs in Rochester, NY
Passionate about helping people with experience in support or client-facing roles. Genuine interest in technology and troubleshooting. Strong written English skills required.
Exercises substantive, critical, and detailed analysis, independent judgment, and discretion to reach reasonable claim determinations in accordance with contract provisions and time service standards. Manages assigned caseload of Complex IDI claims independently with minimal input from manager. Provides timely, balanced, and accurate claim reviews and communicates effectively with various stakeholders.
The Customer Success Manager at ServiceNow advocates for customers, drives customer engagements, ensures customer success, resolves client issues, and builds strong relationships with customers.
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The Client Partnership VP role at Zeta Global involves growing revenue and strategic innovation at existing clients, identifying opportunities, aligning resources, creating effective presentations, and driving clients to act upon solutions. Success is defined by exceeding revenue targets. The role focuses on enterprise account acquisition and strategic sales.
Onboarding Specialist at Bonterra responsible for guiding new customers in using Donor Management Software for nonprofits. Manages customer relationships, conducts onboarding sessions, tracks product usage, and advocates for customer satisfaction. Key responsibilities include 1on1 calls, troubleshooting technical issues, managing accounts, tracking KPIs, and updating records in Salesforce.
As a full-time mental health provider for Spring Health, you will focus on care delivery of Spring Health’s member network.
The Product Support Representative (PSR) at Pluralsight provides exceptional customer support through various communication channels. Responsibilities include resolving customer inquiries, improving support processes, and collaborating with internal teams. This role requires excellent communication skills, support experience, and basic technology familiarity.
Senior Strategic Customer Success Managers partner closely with lighthouse customers to understand their business, advise on leveraging Samsara products, and help realize business value. They manage the customer lifecycle from onboarding to adoption, advocacy, and renewal. This role requires strong problem-solving skills and the ability to build relationships with key stakeholders.
Chapter is seeking a Medicare Advisor to provide guidance and support to retirees navigating Medicare. The role involves assessing seniors' Medicare needs, providing prompt service, using Chapter's software to identify plan options, and educating and guiding clients into the right coverage.
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Senior Procurement Specialist role at Grammarly involving planning and conducting procurement procedures, negotiating prices and contract terms with vendors, conducting pricing analysis, monitoring and researching vendors, preparing reports, and improving procurement flow and policies. Responsibilities include coordinating procurement activities, managing internal stakeholders, working with suppliers and cloud service providers, and developing procurement strategies.
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