In this fast paced client-facing role, you will own day-to-day relationships with our employer clients and ensure they are maximizing the benefits from the Hinge Health programs. This role demands a little bit of everything, from being a trusted adviser, project manager, product expert, coach to other team members, and more. You will be responsible for driving adoption with our clients, reporting on program value, managing escalations, expanding product offerings, and securing renewals. This is a cross-functional role that partners with Growth, Sales, Data, Marketing, Operations, Product, and Clinical to provide excellent service for our clients. The ideal candidate will also help contribute to best practices and be open to evolving responsibilities as our team grows.
What You'll AccomplishDriving revenue: Secure best-practice enrollment communications campaigns aimed at achieving annual enrollment goals for your clients.
Long-term client management: Ensure 100% client retention with high client satisfaction (9/10+ NPS scores).
Customer advocacy: Turn clients into advocates to fulfill sales references and Marketing/PR requests.
Product expansion: Ensure your clients are offering Hinge Health’s full suite of products to maximize member impact.
The ideal candidate will have 2 or more years of experience in client success management. Startup experience is a plus, but not a must. They are excellent at project management, building relationships at all levels, managing the demands of a full book-of-business consisting of employer clients, and an expert of communicating effectively with internal and external stakeholders, (e.g. clients, consultants, health plans, cross-functional partners, etc). We are looking for an individual who can effectively balance their client needs with internal resources to drive high customer retention and satisfaction year after year.
Basic QualificationsProject Management: 2+ years of experience effectively managing a large book of business in various stages of account lifecycle and effectively to use tools and resources to monitor deadlines and deliverables.
Data storytelling: Able to craft a compelling story using data-driven insights to make recommendations to influence customer decisions.
Product Knowledge: Subject matter expert on our product, knowing the specifics and functionalities, and understanding common use cases and best practices. Able to confidently answer questions and present solutions to clients.
Strategic influence: Able to effectively navigate the complexities of a book of business with clients in multiple stages of their lifecycle. Gain insight into client culture, priorities, and goals. Effectively convey client needs internally, driving the resources needed for successful client relationships.
Experience at a high-growth company and understand the associated challenges
Have an understanding of employee benefits, digital health, and the startup work environment
Data integration proficiency, advanced Excel knowledge and skills
Hinge Health leverages software, including AI, to largely automate care for joint and muscle health, delivering an outstanding member experience, improved member outcomes, and cost reductions for its clients. The company has designed its platform to address a broad spectrum of MSK care—from acute injury, to chronic pain, to post-surgical rehabilitation—and the platform can help to ease members’ pain, improve their function, and reduce their need for surgeries, all while driving health equity by allowing members to engage in their exercise therapy sessions from anywhere. The company is headquartered in San Francisco, California.
Learn more at http://www.hingehealth.com
What You'll Love About UsInclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development
Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.
Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to [email protected].
Skills Required
- 2+ years of experience in client success management
- 2+ years of experience managing a large book of business across account lifecycle stages
- Project management experience, including monitoring deadlines and deliverables
- Ability to craft data-driven stories and recommendations that influence customer decisions
- Expert product knowledge and ability to present solutions to clients
- Ability to navigate complex client relationships and influence internal stakeholders
- Experience at a high-growth company
- Understanding of employee benefits, digital health, and startup environments
- Data integration proficiency
- Advanced Excel knowledge and skills
Hinge Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hinge Health and has not been reviewed or approved by Hinge Health.
-
Healthcare Strength — Healthcare coverage is described as extensive, including medical, dental, vision, and mental-health support with employer-covered premiums. Coverage is reinforced by travel support for care when needed and access to fertility and other specialized services.
-
Inclusive Benefits Coverage — Benefits explicitly cover gender-affirming care, reproductive healthcare travel, and family-building support such as fertility preservation, surrogacy, adoption, and IVF. These provisions indicate attention to diverse needs across employees and dependents.
-
Leave & Time Off Breadth — Time-off programs include flexible or unlimited PTO and paid parental leave. Remote-friendly policies and wellness supports further complement time away.
Hinge Health Insights
What We Do
Hinge Health is pioneering the world's most patient-centered digital hospital, starting with musculoskeletal health. Hinge Health's back and joint pain care pathways combine wearable sensor-guided exercise therapy with behavioral change through 1-on-1 health coaching and education.
Why Work With Us
When people go to work at Hinge Health, they take on more than a job—They have the opportunity to be a leader in the health space, while changing the lives of patients suffering from chronic pain. Hinge Health is a place where employees can experience continuous growth and development, a culture of feedback and open communication, and mutual trust.
Gallery
.png){kind=icon}
