Top Customer Success Jobs in Rochester, NY
The Customer Support Representative will provide B2B technical support by handling customer requests via phone and email, maintaining product knowledge, and ensuring excellent customer service. They will escalate complex issues as needed, collaborate with management and teams, and work to enhance customer experience.
The CRM Specialist will develop and measure email and SMS campaigns to enhance consumer loyalty and brand value. This role involves collaboration with cross-functional teams, executing marketing strategies based on data insights, and ensuring regulatory compliance. Key duties include managing campaigns, performing A/B tests, and maintaining marketing technology.
The Student Support Specialist at StraighterLine advocates for students by providing exceptional customer support to resolve their inquiries and assist them in achieving academic success. Responsibilities include responding to queries, navigating student information systems, handling technical issues, and ensuring a positive student experience.
The Revenue Enablement Manager will enhance sales performance by aligning strategy with execution, consulting with stakeholders, developing training curricula, and implementing enablement programs. They will foster cross-departmental collaboration, manage training and onboarding processes, and utilize performance data to identify gaps, ensuring effective sales interactions.
The Customer Success Manager will guide clients through the onboarding process, provide training, create documentation, and manage customer inquiries and support to maximize product value. The role emphasizes building long-lasting client relationships and collaborating across departments to advocate for client needs.
The Customer Success Trainer will develop and oversee training programs for new customer-facing team members, ensuring they learn necessary skills and metrics within their first month. Responsibilities include organizing training sessions, updating materials, and maintaining understanding of product updates and company policies.
The Customer Success Associate will assist customers across multiple channels, ensuring their inquiries are handled efficiently while documenting interactions in the CRM system. The role requires problem-solving abilities and collaboration with the Customer Success Manager to enhance service quality and troubleshoot issues.
Seeking a Customer Success Manager to manage a portfolio of health system clients, develop relationships, resolve customer issues, and collaborate with internal teams. Remote position within the US with a base salary of $120K to $160K + equity.
The Customer Support Analyst at Bridgeway Benefit Technologies will enhance customer success by resolving product-related issues, managing customer inquiries, and maintaining relationships to ensure satisfaction and contract renewals. Responsibilities include triaging client issues, logging tickets, collaborating with internal teams, and providing exceptional customer experience.
The Customer Engagement Manager at Armis will coordinate all aspects of product implementation, manage project plans and dependencies, ensure clear communication among teams, track project progress, and foster a culture of accountability within the Customer Experience organization.
Top Companies in Rochester, NY Hiring Customer Success Roles
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