Top Customer Success Jobs in Rochester, NY

As a Customer Success Manager at Nevis, you'll enhance client relations, drive product engagement, collect feedback for product development, and support Registered Investment Advisors in using Nevis's AI platform effectively.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

The Senior Customer Success Manager will lead customer onboarding and advocate for customer needs, ensuring successful engagement and adoption of the product.

The Technical Customer Success Manager will manage demos, onboarding, and early customer success, enhancing customer experiences post-sale and facilitating deal closures.

Remote Client Success Manager owns 20–40 Amazon client accounts end-to-end: onboarding, strategy, weekly performance analysis, and retention. Coordinate daily with PPC strategists, execute structured processes, log changes, escalate issues quickly, and maintain 2-hour business-hour responsiveness. Operate in a fast-paced agency environment using Amazon and analytics tools to drive profitability and prevent churn.

The Customer Success Manager ensures clients maximize value from ECFX products through relationship management, technical support, and proactive problem-solving.

The Mid-Market Customer Success Manager at BrightHire oversees a portfolio of customers, driving engagement from implementation to renewal while ensuring customer satisfaction and value realization. The role requires autonomy, data fluency, strong communication skills, and collaboration across teams to optimize customer outcomes.

Manage a portfolio of consumer goods, F&B, and retail customers to drive adoption of the GoSpotCheck platform. Lead onboarding, training, strategic planning, and Executive Business Reviews. Use data, SQL, and advanced Excel to surface recommendations, track health scores and retention metrics, and identify expansion opportunities. Build executive relationships and demonstrate ROI while coordinating cross-functional support.

As a Customer Success Manager, you'll guide upmarket customers in security compliance using Vanta's solutions, managing a portfolio of customers and ensuring their success.

This role involves building strong customer relationships, aligning Five9 solutions to client goals, and collaborating with internal teams for customer success.

Owner of strategic relationships for large, multi-national employer partners. Develop account strategies, lead C-suite conversations, present data-driven VOI/ROI, align product roadmap, drive engagement, mitigate risks, and collaborate cross-functionally to ensure renewals and customer success.

Manage a large portfolio of Commercial Real Estate customers to drive retention, product adoption, and ROI. Develop scalable playbooks and programs, monitor health scores and usage to identify risks and growth, manage renewals and escalations, and collaborate with Sales, Product, and Support. Maintain accurate records in SFDC and HubSpot and deliver data-driven insights to improve customer outcomes.

Lead a book of medium/large Duck Creek OnDemand and OnPrem accounts as the primary customer advocate. Drive adoption, renewals, expansion, and NRR/GRR; coordinate between customers, SI partners, and internal teams; run governance, track support/defects, conduct lessons learned, produce success plans, mentor junior CSMs, and provide product feedback to engineering. Ensure customers adopt upgrades and realize value.

Own a large portfolio of enterprise customers to drive adoption, retention, and expansion. Proactively build relationships, mitigate churn risk, coordinate cross-functional initiatives, analyze lifecycle metrics, and deliver enablement and growth plays to meet revenue and satisfaction goals. Serve as trusted advisor and reference for customers, leveraging multi-channel communication and presenting to stakeholders to ensure long-term success.

Manage mid-market/enterprise customer accounts to drive product adoption, satisfaction, renewals, and upsell. Act as product expert, deliver training and business reviews, monitor usage, document account activity in CRM, forecast renewals, and attend industry events to meet net revenue retention targets.

Lead and build a Customer Success organization focused on retention, GRR/NRR, renewals, expansion, and customer health. Recruit and coach CSMs, implement health scoring, playbooks, KPIs, and forecasting, partner with Sales/Product/Engineering/Support, and use AI and automation to scale processes and drive long-term customer value.

Own the long-term success of a portfolio of high-value hospitality SaaS customers by driving adoption, retention, renewals, and expansion. Monitor customer health, conduct business reviews and success planning, and mitigate churn. Partner cross-functionally with Sales, Product, Engineering, Support, and Implementation while using CRM, customer success tools, AI, and analytics to deliver measurable business value.

Manage a portfolio of SMB/group healthcare customers to drive adoption, retention, and expansion of Suki products. Build relationships with clinical and IT stakeholders, onboard and train users, run business reviews, resolve escalations, forecast in SFDC, and collaborate with Sales and Marketing to uncover new opportunities and grow account footprint.

The Enterprise Customer Success Manager is responsible for managing a portfolio of high-touch trade service companies, ensuring customer satisfaction, analyzing engagement data, and promoting up-selling and cross-selling opportunities.

Own enterprise customer relationships end-to-end as a strategic advisor: drive onboarding, adoption, renewals, expansion, and customer health. Lead QBRs, manage escalations, forecast renewal pipeline, and collaborate across Sales, Product, Legal, Finance, and Support to maximize value and retention.

Manage a portfolio of clients as a strategic partner: build executive relationships, coordinate cross-functional teams (Accounting, HR, Payroll, Tax), monitor client health, lead renewals, drive retention and service improvements, and run executive business reviews.

Manage long-term success, adoption, retention, and expansion for enterprise customers using MariaDB and GridGain. Onboard customers, drive best practices, conduct business reviews, act as escalation contact, coordinate with Solutions Engineers and Account Executives, measure customer health, and champion customer needs across the company.

Serve as a trusted advisor for enterprise customers to drive adoption, retention, and growth. Manage onboarding, troubleshoot issues, triage and escalate technical problems, deliver training, monitor usage, and collaborate with sales, product, and engineering to improve customer outcomes and onboarding processes.

Serve as primary contact for telecom TEM clients, manage relationships, monitor satisfaction, resolve issues with internal teams, drive adoption, upsell, run QBRs, manage renewals and carrier contracts, and track success metrics.

Manage post-sale relationships for assigned accounts, act as a trusted advisor on DemandFactor offerings, collaborate with Sales and internal teams to deliver campaigns, maintain account documentation and reports, and drive client satisfaction and growth.