Top Customer Success Jobs in Rochester, NY

Drive strategic success planning and engagement across enterprise accounts while aligning customer needs with Tines' platform, ensuring adoption and expansion.

Manage and execute advertising campaigns for enterprise clients, focusing on profitability and growth through strategic planning and analysis of campaign performance. Collaborate with teams to optimize use of CommerceIQ's platform.

The Customer Success Manager ensures clients achieve outcomes from their investment in AlphaSense, focusing on adoption and engagement, managing relationships, and driving growth through targeted support and training.

The Strategic Client Success Partner manages client relationships, ensuring satisfaction, implementing strategies for improvement, analyzing data, and collaborating with internal teams to enhance program outcomes.

Seeking a Senior Vice President, Customer Success to oversee post-sale customer lifecycle, drive retention and expansion, and build an effective Customer Success organization.

The Senior Customer Success Manager drives customer adoption and retention, engages with stakeholders, and ensures a high-touch experience for strategic accounts while identifying growth opportunities and mentoring peers.

As a Customer Success Manager, you'll manage relationships with 30+ mid-market and enterprise customers, ensuring satisfaction, retention, and value realization. You'll provide technical guidance, monitor customer health, perform business reviews, and collaborate cross-functionally to resolve challenges and drive renewals.

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

The Customer Success Manager drives platform adoption, assesses customer engagement health, and provides strategic insights, ensuring long-term retention and successful outcomes for clients.

The Customer Success Manager will manage Enterprise and Strategic accounts, ensuring customer satisfaction, driving renewals, and fostering long-term relationships.

The Senior Customer Success Manager will manage high-value accounts, develop strategies, identify risks, foster relationships, and ensure a superior customer experience.

As a Customer Success Manager, you will manage key accounts, drive product adoption, ensure customer satisfaction, and identify opportunities for growth.

The Technical Customer Success Manager will own enterprise customer accounts, drive adoption and performance, troubleshoot technical issues, and ensure customer growth and success on Nash's platform.

The Customer Success Engineer ensures that enterprise customers successfully integrate and scale on the platform by providing technical guidance, troubleshooting, and performance optimization. They act as the technical owner for customer accounts, supporting solutions design and deployment while analyzing operational KPIs.

The Client Success Portfolio Manager supports retention and growth of complex clients by managing relationships, analyzing data, and leading initiatives to enhance client experience and service delivery.

As a Customer Success Engineer, you'll guide clients in integrating APIs, troubleshoot issues, provide training, and maintain documentation.

As a Senior Customer Success Manager, you'll manage client accounts, lead teams, solve client challenges, and ensure satisfaction and growth through strategic support.

The Customer Success Manager manages customer accounts, builds relationships, ensures product adoption, and drives customer satisfaction while identifying growth opportunities.

As a Senior Customer Success Manager, you'll manage post-sale relationships for enterprise customers, focusing on renewals and expansion while supporting pre-sales processes, ensuring customer success and aligning with internal teams.

Manage long-term success of strategic accounts, enhance product adoption, analyze user engagement, and ensure customer satisfaction. Proactively manage multiple accounts while communicating effectively and solving problems.

The Customer Success Manager supports customers throughout their journey, fostering relationships, managing account health, and ensuring optimal usability of solutions to drive retention and growth.

The Customer Success Manager will develop relationships with valuable customers, educate them on software and payment solutions, drive adoption, and identify sales opportunities.

The Principal Customer Success Manager will manage platform customers, ensuring their success, facilitating growth, and being a trusted advisor on payments and product insights.

The Client Success Manager serves as the primary contact for clients, ensuring satisfaction through relationship management, communication, and issue resolution. Responsibilities include coordinating client requests, facilitating internal collaboration, and identifying growth opportunities to enhance client partnerships.

The Associate Customer Success Manager will document customer use cases, lead onboarding, assess customer health, and champion customer needs while ensuring satisfaction and coordinating with various teams at ExtraHop.