Top Senior IT Jobs in Rochester, NY

Leads enterprise network security architecture, engineering, and modernization across cloud and on-premises environments. Designs firewalls, WAF, DDoS protection, Azure connectivity, microsegmentation, Zero Trust, SASE, and SD-WAN solutions. Serves as a Level 3 incident escalation point, drives root-cause analysis and resilience improvements, establishes automation and DevSecOps standards, and mentors engineers. Partners with stakeholders and vendors to deliver secure, scalable network security platforms.

Manage full-lifecycle recruiting for technical and IT roles, including sourcing passive candidates, building talent pipelines, partnering with hiring managers, screening applicants, conducting initial interviews, and guiding candidates through the hiring process. The role also provides market intelligence on IT talent and compensation while recruiting for positions such as program managers, AI architects, AI engineers, technical product managers, and product owners.

Lead enterprise automation and agentic AI initiatives, owning the automation and integration stack and Center of Excellence. Build secure, reusable workflows and integration frameworks using platforms such as Zapier, Claude, and Glean. Establish governance, standards, documentation, and prioritization practices while partnering with IT, innovation teams, engineers, business stakeholders, and executives. Identify operational inefficiencies, develop automation roadmaps, and deliver scalable systems with secure data handling, access controls, human oversight, and measurable business impact.

Owns the strategy, roadmap, backlog, and delivery of commercial IT platforms including CRM, customer portals, e-commerce, CPQ, marketing automation, and analytics. Translates business needs into user stories and measurable outcomes, improves commercial processes, coordinates vendors and delivery teams, and ensures integrations, data governance, security, compliance, and stakeholder alignment across international business units.

Manages deskside IT support staff and contingent workers, overseeing performance, development, ticket queues, asset tracking, customer support, vendor relationships, and service metrics. Provides hands-on support for hardware, mobile devices, A/V equipment, accounts, permissions, business applications, and infrastructure. Leads projects, coordinates upgrades and escalations, ensures policy and training compliance, and supports regional sites with up to 25% travel.

Provides embedded training and end-user support for Oracle Health EHR workflows in the Veterans Affairs EHR modernization program. Coordinates site-specific support, refresher training, office hours, coaching, job aids, and learning interventions. Assesses training gaps, tracks user feedback and recurring issues, recommends content updates, validates proficiency, and supports change-management activities. Collaborates with SMEs, local sites, training stakeholders, and program offices to improve adoption and readiness.

Manages the full lifecycle of patient safety and compliance cases for OPTN member organizations. Responsibilities include intake, triage, clinical review, investigations, stakeholder coordination, corrective action tracking, trend analysis, reporting, documentation, and process improvement. The role supports HRSA and OPTN committees, handles sensitive healthcare information, manages multiple concurrent cases, and assesses compliance risks and patient safety concerns.

Leads provider contracting and network development for the World Trade Center Health Program. Responsibilities include assessing network gaps, recruiting providers, negotiating agreements and reimbursement structures, managing contract lifecycles, overseeing network adequacy and access reporting, improving workflows, mitigating network risks, and coordinating with credentialing, finance, compliance, and provider data teams.

Leads the IT Order to Cash function and roadmap across SAP platforms, including configuration, integration, customization, master data, reporting, and analytics. Manages SAP OTC process improvements, KPIs, OKRs, stakeholder communications, solution design, and SAP BTP innovation. Supervises and develops business analysts, software engineers, and subject matter experts while aligning technology delivery with business transformation goals.

Leads software engineering teams and enterprise application portfolios supporting sales execution, order management, CRM, ERP, and integrations. Owns solution strategy, architecture, delivery, roadmaps, application stability, security, testing, releases, budgets, vendors, and service performance. Partners with business and technology stakeholders to prioritize capabilities, manage risks, drive modernization, ensure adoption, and develop high-performing teams.

Leads Order-to-Cash business process analysis and technology initiatives across customer data, pricing, orders, contracts, billing, rebates, receivables, and reporting. Translates business needs into process models, requirements, user stories, and solution designs; coordinates testing, deployment, issue resolution, and continuous improvement. Partners with business, technology, finance, operations, and vendors while supporting roadmap planning, change adoption, standards, and analyst mentoring.

Own Baseten’s internal identity and authentication infrastructure, including Okta architecture, SSO, MFA, lifecycle management, and application integrations. Build automated joiner, mover, and leaver workflows across HRIS, Google Workspace, MDM, and SaaS systems using scripting and APIs. Implement access controls, device trust, compliance processes, documentation, and audit evidence. Serve as a technical escalation point for IT Support and partner with Security on least-privilege access and SOC 2 requirements.

Owns enterprise IT governance processes and coordinates executive steering committee activities, including intake readiness, agendas, decision materials, action tracking, communications, and stakeholder engagement. Manages complex strategic IT projects, budgets, schedules, resources, risks, requirements, and benefits realization. Establishes project management standards, performance measures, and continuous improvement practices while mentoring project managers and leading matrixed teams of 10 to 40 staff.

Develop and advance ServiceNow ITSM workflows, automations, scoped applications, service catalogs, CMDB structures, integrations, and platform governance. Configure and troubleshoot REST/SOAP APIs, IntegrationHub, MID Servers, data imports, upgrades, cloning, and Automated Test Framework execution. Collaborate with product owners and technical stakeholders in Agile/Scrum environments, contribute to solution design and proposals, lead ceremonies, mentor staff, estimate work, and improve delivery methodologies.

Leads SAP Source-to-Procure capabilities across sourcing, procurement, supplier management, and supply chain processes. Translates business requirements into scalable SAP solutions, facilitates fit-to-standard workshops, guides solution design, and supports testing, deployment, integrations, adoption, and production readiness. Partners with business stakeholders, architects, developers, implementation partners, and support teams to drive ERP transformation, process standardization, continuous improvement, data quality, and reliable enterprise operations.

Leads the SAP S/4HANA Financials Record to Report workstream, specializing in COPA, product costing, fixed assets, and related SAP FI/CO processes. Oversees solution design, configuration, implementation, testing, integrations, cutover, and support readiness. Coordinates stakeholders, vendors, contractors, and delivery plans while managing risks and dependencies. Provides functional leadership, mentors team members, translates business requirements into SAP solutions, and drives process improvements throughout a multi-year SAP transformation.

Leads software quality assurance across enterprise applications, including SAP and legacy systems. Develops test strategies, plans, cases, automation, and traceability; leads system, integration, regression, end-to-end, and acceptance testing. Manages defects, evaluates release readiness, monitors quality metrics, supports production validation, and improves testing practices. Partners with technical and business teams, mentors junior QA engineers, and provides guidance on testing standards and quality-focused delivery.

Architects and develops ServiceNow ITAM, SAM, HAM, and CMDB capabilities. Designs workflows, integrations, scripts, applications, and data governance processes; maintains CMDB health and supports platform upgrades. Translates stakeholder requirements into technical solutions, estimates effort, creates documentation, performs code reviews, mentors developers, and contributes to testing and continual process improvement. The role is remote and requires obtaining Public Trust clearance.

Leads distributed software development teams across legacy, modern, and cloud-native applications. Oversees planning, Agile delivery, engineering standards, DevSecOps, CI/CD, AWS and Kubernetes deployments, AI-assisted development, governance, compliance, modernization, and stakeholder communication. Manages team performance, mentoring, workload allocation, hiring, retention, and culture while ensuring secure, scalable, high-quality application delivery.

Plans, initiates, and manages enterprise IT projects involving payments and core platform architecture. Leads technical staff, coordinates business and technical teams, develops project plans, manages execution, assesses risks, and oversees Agile delivery, roadmaps, backlogs, and the software development lifecycle.

Provide Tier 2/3 technical support for distributed employees across macOS and Windows endpoints, identity and access platforms, collaboration tools, and office technology. Own complex incidents through root-cause resolution, manage endpoint configurations and compliance, improve ITSM workflows and documentation, support onboarding and device lifecycles, and collaborate with Security and IT Engineering. The role also includes mentoring junior analysts and occasional travel to company offices for deployments and events.

The Senior Scrum Master coaches Agile teams and Product Owners, facilitates Scrum ceremonies, manages backlogs and release planning, coordinates dependencies and risks, and promotes team self-management and continuous improvement. The role supports SAFe practices, cross-team collaboration, stakeholder communication, conflict resolution, and delivery transparency. It requires experience in software development environments, SAFe implementation, strong facilitation and coaching skills, a bachelor’s degree, five or more years of experience, CSM or PMI-ACP certification, and PMP certification.

Leads technical training initiatives supporting ERP and technology transformation. Develops learning strategies, training materials, documentation, leadership best practices, and evaluation methods. Collaborates with senior stakeholders, analyzes program effectiveness, reports insights, establishes analyst standards, and serves as a deep technical resource. The role requires significant travel and focuses on enabling consistent technology adoption across company locations.

Designs and delivers technical training for ERP and technology solutions, develops training materials, assesses learning needs and program effectiveness, identifies content gaps, reports outcomes, and guides less experienced team members. Collaborates with cross-functional stakeholders to support enterprise ERP transformation and serves as a technical training resource. Requires significant travel and familiarity with ERP integrations and business processes.

Own IT operations and employee experience for a remote workforce. Support users, administer Google Workspace, Okta, and Apple device management, and optimize AI-powered ticketing, automation, self-service, and documentation. Analyze ticket trends to resolve root causes, manage onboarding and offboarding, maintain asset inventory, support security and compliance audits, deliver training and communications, and partner with teams to improve workflows and scale IT operations.