Top Senior Operations Jobs

Own revenue operations for the Affiliates organization, including GTM planning, forecasting, analytics, process design, affiliate program tracking, payout coordination, ROI measurement, and tech-stack management. Partner with leadership through business reviews and recommendations, automate operational workflows, and manage and develop a small analyst team in a high-growth SaaS environment.

Leads operational support for alternative investment products across onboarding, servicing, reconciliations, valuations, redemptions, commissions, controls, and issue resolution. Acts as a senior subject matter expert and escalation resource for advisors, fund sponsors, leadership, and internal teams. Reviews and coaches associates, identifies operational risks, develops procedures and training, and leads cross-functional technology, reporting, workflow, and process improvement initiatives.

Leads company-wide operations across laboratory, sales, and collaboration implementation. Develops strategic plans, KPIs, and process improvements; manages operational teams; ensures regulatory, quality, and safety compliance; collaborates cross-functionally with R&D, lab operations, QA, HR, external partners, and supply chain; and reports performance insights to senior leadership.

Leads remote teams handling premium processing, cash application, and group billing operations for employer-sponsored benefits. Oversees team objectives, performance management, billing exceptions, payment discrepancies, escalations, and partnerships with BPO providers, brokers, customers, and internal stakeholders. Uses operational reporting to monitor performance, guide decisions, and implement process improvements while ensuring compliance with company standards.

Lead end-to-end dispute operations across marketplace, fulfillment, and lending: manage chargebacks, representment, buyer/seller adjudication, regulatory error-resolution, vendor relationships, and team performance. Optimize win-rates, meet network SLAs, maintain audit-ready records, and drive metrics and root-cause reductions with Product, Payments, and Fraud.

Lead and scale fraud operations across marketplace, packs, and lending. Own real-time decisioning, manual review, investigations, AML/KYC alert disposition, tooling and vendor management, metrics, and cross-team coordination to minimize fraud loss while preserving customer experience.

Leads customer operations across onboarding, account maintenance, service handoffs, support processes, issue resolution, and performance measurement. Builds playbooks, dashboards, KPIs, and operating routines; partners cross-functionally to improve service quality, efficiency, scalability, and customer experience. Drives AI, automation, process, and system improvements while managing and developing the customer operations team.

Drives operational excellence through data analysis, dashboards, process improvements, and cross-functional project leadership. The role embeds with business units to manage day-to-day operations, investigate trends, answer strategic questions, implement workflows, coordinate stakeholders, track deliverables, and present insights to technical and non-technical audiences. It serves as a strategic partner to operations leadership in a fast-paced, ambiguous environment.

Leads a regional 24/7 Safety Response team, manages high-risk safety cases and escalations, and owns utilization, SLA, backlog, and quality outcomes. Partners with Product, Policy, Legal, Investigations, and regional teams to execute safety decisions, improve workflows and automation, identify emerging risks, and translate frontline insights into policy, product, and enforcement recommendations. Provides rotating on-call leadership during incidents and regulatory or reputational events.

Drive cross-functional execution for Dispatch Intelligence initiatives, establish operating processes, track milestones and dependencies, and provide leadership visibility. Build scalable onboarding processes for flexible energy assets, monitor portfolio performance, identify blockers and underperformance causes, and coordinate improvements across customer, product, engineering, data science, commercial, and external teams. Develop metrics, reporting, and operating cadences that improve execution and enable scalable operational performance.

Leads Customer Success business operations by defining and managing KPIs, standardizing reporting, coordinating cross-functional Geo interlock activities, supporting deployment modeling and go-to-market planning, and delivering actionable performance insights to leadership. Develops metrics roadmaps and dashboards using Power BI, Salesforce, Certinia, and similar tools. Drives operational improvement initiatives, leads cross-functional projects, and advises teams on reporting, performance gaps, and improvement plans.

Leads City Year Milwaukee’s site operations, including facilities, office transitions, talent acquisition workflows, budgeting, billing, purchasing, audits, vendor management, technology platforms, compliance, AmeriCorps member operations, and cross-functional projects. Oversees operational systems, develops policies and tools, manages risks and workflows, supports events and relocations, and advises senior leadership on financial stewardship, staffing, facilities, and organizational effectiveness.

Leads global IT infrastructure engineering and local service management teams. Oversees enterprise cloud, network, systems, service delivery, incident management, security, disaster recovery, vendors, budgets, and modernization initiatives. Establishes operational metrics and service standards, aligns technology strategy with business needs, manages infrastructure performance and availability, and develops technical leaders and teams across a global, multi-site organization.

Leads branch operational processes supporting business objectives, advisor service, revenue growth, client experience, and efficiency. Manages and develops branch staff, supports client meetings and transactions, oversees paperwork and reporting, analyzes branch financials and expenses, supports compliance and training, leads facilities initiatives, and partners with branch leadership on staffing, hiring, budgeting, and performance management.

Leads branch operations supporting advisors, client service, revenue growth, client experience, compliance, and efficiency. Manages branch staff, staffing, coaching, performance management, reports, budgets, P&L, expenses, facilities initiatives, client meeting preparation, financial planning support, investment research, trades, transactions, paperwork, and administrative processes. Partners with branch leadership and registered principals to ensure business plans, compliance support, and training needs are addressed.

The Revenue Operations Manager will lead data-driven initiatives to enhance customer retention and expansion through predictive analytics, data modeling, and strategic collaboration with other departments.

Own the company’s business and people operations infrastructure, including utilization, capacity and workforce planning, margin reporting, delivery processes, people operations, tool governance, and AI automation. Manage two operations and recruiting team members, establish operating cadences, improve reporting accuracy, optimize SOPs and workflows, and deploy production AI systems. Partner with executive leadership to support hiring, compensation, profitability, organizational planning, and scalable service delivery.

Leads day-to-day IT operations, including core banking system availability, Tanium patch and endpoint compliance, Okta identity operations, incident and change management, vulnerability remediation, operational KPI reporting, documentation, audits, and disaster recovery. Manages and develops systems administrators and engineers while partnering with cybersecurity, infrastructure, and application teams to improve reliability, compliance, and operational processes.

Own IT operations for a 60-person hybrid company, including end-user support, Mac fleet and device management, identity and access administration, SaaS and vendor management, office networking and AV, onboarding and offboarding, security configurations, and process documentation. Administer AI tools, support adoption and training, evaluate technology, manage licenses and costs, and establish scalable IT workflows as the company grows.

Directs day-to-day operations for the multi-institutional AI-BIOME research program. Responsibilities include managing budgets, grants, contracts, procurement, subawards, reporting, compliance, staff supervision, hiring, facilities, cloud laboratory support, shared core facilities, events, communications, and stakeholder coordination. The role develops operational policies and infrastructure supporting research, education, workforce development, and outreach while ensuring sponsor and institutional requirements are met.

Leads business operations teams responsible for business reviews, operational planning, forecasting, executive reporting, KPI dashboards, risk identification, and cross-functional follow-up. Coordinates commercial and operational organizations while supporting pricing, demand, supply, allocation, and capacity decisions. Requires extensive optical data transmission industry experience, senior leadership experience, strong analytical and executive communication skills, and travel to global company locations.

Own the systems, data, forecasting, and processes powering the SaaS go-to-market engine. Responsibilities include optimizing HubSpot and the broader revenue technology stack, improving attribution and data quality, managing PLG-to-sales-assist funnels, developing forecasts and scenario models, automating lead-to-cash and renewal workflows, building dashboards, supporting pricing and packaging tests, and aligning Marketing, Sales, Customer Success, Product, Payments, and Finance around revenue growth.

Leads 24x7x365 operations across secure Microsoft SOC environments, overseeing workforce management, service delivery, customer engagement, operational readiness, metrics, SLAs, risk mitigation, and continuous improvement. Manages teams, subcontractors, staffing, resource planning, budgets, operational reporting, customer escalations, and executive briefings. Supports Microsoft cloud operations, program execution, site activities, business growth, and capability expansion in highly secure environments.

Processes new policies, renewals, endorsements, and cancellations; enters and validates insurance data; resolves system errors; prepares policy documents, certificates, and reports; adjusts billing status; and identifies process improvements. The role requires insurance operations experience, knowledge of excess and primary lines, strong analytical and organizational skills, and may provide guidance to junior employees. It is primarily on-site in Downtown Los Angeles.

Provides executive oversight of entertainment-focused system operations within a PEO environment. Leads support and system expert teams, manages escalations, testing, documentation, training, service levels, and operational risk. Partners with Technology, Product, Compliance, Legal, Client Services, and vendors to ensure reliable payroll, timekeeping, onboarding, and workforce management systems supporting complex entertainment workforce requirements.