Top Customer Success Jobs in Miami, FL

Own a portfolio of Division I athletic department accounts, driving retention, adoption, renewals, and expansion. Build strategic relationships with stakeholders and senior administrators, lead business reviews, identify usage gaps, and coordinate cross-functional initiatives with Product Success and Sales. The role requires deep Division I athletics experience and hands-on expertise with Teamworks Operations products, including Hub, Compliance, and Recruiting.

The Customer Success Manager uncovers customer needs, risks, and expansion opportunities through stakeholder conversations and data analysis. They lead adoption programs, retention strategies, risk mitigation plans, executive business reviews, health forecasting, and customer advocacy. The role partners cross-functionally with Support, Services, Product, Sales, and partner teams to improve customer outcomes, renewal readiness, engagement, and expansion. It also contributes to scalable success processes and requires regional travel of 30%–45%.

Lead the Americas Customer Success team, developing a scalable engagement model across deployment, adoption, renewal, and customer value. Recruit and develop team members, create customer success playbooks, establish KPIs, optimize processes and platforms, and coordinate with sales, support, product, and operations. Drive usage, upselling, profitability, customer satisfaction, and churn reduction while analyzing customer data and resolving complex customer issues.

Manage customer implementations and onboarding by understanding client processes, goals, and pain points. Serve as the primary account contact, maintain a 60-day implementation process, configure forms, drive product adoption, and increase customer satisfaction. Responsibilities also include support, projects, upselling and cross-selling, documenting customer success stories, updating Gainsight, and conducting onsite implementation meetings or training. The role requires approximately 25% travel.

Manages a portfolio of RigDig customer accounts, owning retention, growth, adoption, renewals, and overall account health. Builds trusted customer relationships, leads onboarding, training, business reviews, and success planning, and provides consultative guidance to improve product utilization and measurable outcomes. Partners with Sales, Product, Marketing, and Support as the customer advocate while maintaining account plans, forecasts, health metrics, and documentation in Salesforce.

Own the post-implementation journey for enterprise SaaS customers, including onboarding, adoption, health, retention, renewal, and value realization. Build success plans, advise on CLM best practices, lead executive reviews, manage risks and dependencies, support change management, and coordinate cross-functional teams. Partner with Account Management on renewals and expansions while representing customer needs. The role also requires understanding enterprise integrations, APIs, AI-enabled software, governance, and stakeholder management.

Manage a portfolio of SaaS customers as a trusted advisor, driving onboarding, adoption, retention, expansion, and measurable value realization. Develop success plans, monitor customer health, mitigate churn risks, resolve complex issues, and collaborate with Sales, Product, and Support. Capture customer insights for product and process improvements while maintaining security and compliance standards.

Own a portfolio of 8–10 client relationships, develop gift card program strategies, drive client growth, communicate proactively, identify risks and opportunities, deliver performance reports, maintain brand assets, and coordinate internal teams to resolve requests and meet revenue goals.

Manage a portfolio of B2B SaaS customers from onboarding through long-term success. Coordinate GUIDEcx implementation projects, milestones, check-ins, go-live readiness, issue resolution, account health reviews, renewals, and customer changes. Partner cross-functionally to resolve needs, reduce retention risks, improve product adoption, and identify expansion opportunities. Maintain accurate account records and provide product guidance, recommendations, and proactive customer communication.

Manages a portfolio of mid-tier education accounts to drive retention, renewals, customer satisfaction, and revenue growth. Builds executive relationships, develops account engagement plans, identifies cross-sell and upsell opportunities, monitors account health and risks, and collaborates with sales leadership on growth strategies. Uses CRM, LMS, surveys, interviews, and performance metrics to guide data-driven decisions and improve account engagement.

Manage a portfolio of B2B SaaS customers in the HR technology space, driving renewals, expansions, and revenue growth. Build strategic client relationships, conduct business reviews, monitor customer health, manage renewal and sales cycles, introduce products, and advocate for customers internally. The role requires strong sales acumen, analytical abilities, HR technology expertise, and experience influencing HR and L&D decision-makers. It also includes identifying adoption barriers, creating customer feedback loops, and mentoring others.

Manage customer relationships and journey execution for Ontra’s Contract Automation solution. Serve as a client advocate, facilitate onboarding, support retention and expansion, coordinate with sales, product operations, and lawyer network teams, and maintain customer success systems. The role requires legal or financial-services customer experience, strong communication, attention to detail, and the ability to explain complex concepts. Travel to customer meetings and company offsites is required.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.

Own technical relationships for strategic enterprise and commercial accounts across the customer lifecycle. Develop success plans, drive activation and adoption, conduct health assessments and architecture reviews, evaluate recovery readiness, facilitate resilience simulations, identify risks and expansion opportunities, and prepare executive business reviews. Provide strategic guidance on data protection, cyber resilience, cloud adoption, and infrastructure modernization while partnering with Sales and internal teams to support renewals and measurable customer outcomes.

Own a portfolio of strategic B2B SaaS accounts, driving retention, expansion, and measurable customer outcomes. Build account strategies, identify risks and opportunities, lead executive conversations, and connect product usage to business value. Use AI-generated account signals to prioritize work and manage evolving workflows. The role requires approximately 20% travel for customer meetings, team gatherings, and company events.

Own strategic customer relationships, account strategies, adoption, retention, renewals, and expansion across complex healthcare and government accounts. Lead executive stakeholder communications, business reviews, escalations, and value discussions. Use platform data and customer insights to improve workflows, mitigate risks, and drive measurable outcomes. Coordinate cross-functional teams, lead customer initiatives, advocate for customer needs, and share best practices with peers.

Manage client onboarding and ongoing use of an AI-powered prevailing wage compliance platform. Serve as the primary client contact, coordinate subcontractor payroll documentation, track compliance progress, generate reports, identify risks, and collaborate internally on resolutions. Provide platform feedback to improve functionality and user experience. The role requires strong organization, communication, multitasking, independent project management, and willingness to learn compliance processes and software tools.

Manages healthcare client portfolios through onboarding, implementation, delivery, retention, and growth. Builds trusted client relationships, leads cross-functional and vendor teams, develops implementation and communication plans, tracks account metrics, manages risks, delivers training, prepares executive presentations, and drives client satisfaction. Requires healthcare experience, specifically Risk Adjustment and Quality of Care, along with complex project leadership, data analysis, strategic communication, and weekday travel.

Leads a Customer Resilience team supporting enterprise accounts throughout onboarding, adoption, growth, renewal, and escalations. Responsibilities include hiring, coaching, performance management, account strategy, customer health oversight, renewal and adoption targets, process improvement, cross-functional collaboration, executive escalation management, and reporting portfolio metrics to senior leadership.

Own post-implementation customer relationships for government and enterprise SaaS clients. Drive adoption, value realization, retention, renewals, and account expansion through success plans, training, proactive outreach, health monitoring, and quarterly business reviews. Collaborate with Support, Product, Engineering, Sales, and Professional Services while advocating for customer needs and influencing product priorities. The role requires customer site visits one day weekly within driving distance of New Jersey.

Own a portfolio of B2B employer customers, providing onboarding, implementation, ongoing support, relationship management, benefits administration guidance, and cross-functional issue resolution. Drive retention, customer value, upselling, and cross-selling while supporting high-volume enrollment periods. Use AI tools, automation, Jira, Microsoft Office, and Salesforce to improve customer experiences, workflows, reporting, and operational efficiency.

Manages the health, retention, and growth of a healthcare client portfolio. Builds executive relationships, leads client communications, develops recovery and retention strategies, and owns NPS activities. Identifies and closes expansion opportunities, negotiates renewals and pricing, supports billing and collections, audits accounts, and maintains CRM records. Requires collaboration across product, support, enrollment, professional services, finance, and leadership. The role is remote with approximately 20–30% travel.

Own end-to-end success for assigned SaaS clients, leading onboarding, configuration, training, adoption, retention, renewals, expansion, and strategic relationship management. Monitor account health, document client activity, identify product opportunities, support success metrics and playbooks, and provide feedback to Product and Marketing. This fully remote role requires regular domestic travel for client onboardings, launches, trainings, meetings, and events.

Owns the post-sales customer lifecycle for enterprise accounts, including onboarding, adoption, success planning, renewals, escalation management, executive communication, and customer advocacy. The role coordinates cross-functional teams, monitors customer environments and trends, drives product usage and time to value, develops recommendations and RCA documents, and proactively improves customer satisfaction, retention, and growth.

Lead and develop a team of Customer Success Managers while building scalable customer success operations, processes, playbooks, metrics, and workflows. Drive customer satisfaction, adoption, retention, executive engagement, escalations, and expansion opportunities. Partner cross-functionally with Product, Clinical, Operations, Sales, Marketing, Implementation, and Commercial to improve customer outcomes and organizational effectiveness.