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Top Customer Success Jobs in Miami, FL
The Senior Real-Time Analyst analyzes operational performance metrics in call centers, coordinating real-time workforce activities, preparing analyses for service levels, and delivering actionable insights through reports and visualizations. This role also includes training and mentoring staff, collaborating with various teams for continuous improvement, and leading process improvement projects.
The Customer Experience Assistant Manager will lead and mentor a team to deliver exceptional service in a fast-paced retail environment. Responsibilities include recruitment, achieving sales targets, managing customer experiences, handling escalations, and collaborating with various departments to ensure a high standard of service and luxury presentation.
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The Customer Success Manager for CloudHealth is responsible for growing and maintaining customer relationships, driving sales and renewals, engaging partners, and developing new business opportunities. The role requires proactive engagement with existing customers and partners to achieve renewal growth targets and expand CloudHealth offerings.
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The Training and Development Specialist will design and facilitate training programs for the sales team, assess training needs, evaluate training effectiveness, and provide coaching to sales representatives. Collaboration with sales leadership to enhance onboarding processes and staying updated with industry trends are also key responsibilities.
As a Customer Success Manager, you will manage strategic customer relationships, oversee the customer lifecycle from onboarding through renewal, and analyze data to enhance value. You'll engage with clients to drive product adoption, monitor KPIs, and troubleshoot API issues while creating scalable processes for customer success.
As an Associate Customer Support Technician, you will assist customers via phone, email, and chat regarding software and hardware issues. Your role includes troubleshooting problems, documenting inquiries, and escalating unresolved issues while providing excellent customer service.
The Customer Support Associate at Squarespace interacts with customers through live chats and email, providing support for account issues, billing, and domain inquiries. Responsibilities include troubleshooting, meeting productivity targets, and staying updated on product features. The role requires consistent availability for a full 40-hour week.
The Senior Customer Success Manager will build strong relationships with customers, guide them through onboarding and product adoption, and ensure customer satisfaction. Responsibilities include troubleshooting issues, providing education on product features, and facilitating seamless communication across internal teams to improve customer outcomes and retention rates.
As an Enterprise Customer Success Manager, you will lead the relationship with key customers, ensuring trust in their data through onboarding, adoption, and value realization. You will collaborate with various departments, plan growth strategies, and manage enterprise rollouts while maintaining customer health and identifying expansion opportunities.
The Payroll Client Support Supervisor manages a client support team, providing Level 2 support for client issues and ensuring high-level customer engagement. Responsibilities include overseeing team operations, addressing escalated client concerns, maintaining accurate documentation, and ensuring client satisfaction through effective issue resolution.
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