Top Customer Success Jobs in Miami, FL

Manage an enterprise portfolio end-to-end to drive adoption, retention, renewals, and expansion. Use customer health and utilization data to forecast risk, recommend corrective actions, and enable customers to realize value. Build executive relationships, guide implementations and learning strategies, and collaborate with sales to meet gross and net retention goals.

Lead Customer Success to ensure outcome-based value realization, reduce churn, improve retention, enable expansion, build segment-specific playbooks, orchestrate cross-functional execution, and manage a Customer Success leadership team focused on KPIs like GRR, NRR, CSQLs, and customer health.

Lead onboarding and ongoing account management for UpGuard customers, drive product adoption, create success plans and training, monitor customer health, advocate customer needs to Product/Sales, and identify expansion opportunities while supporting global customers.

Lead and coach a team of 5 Dedicated CSMs across the Americas to drive retention, expansion, and net revenue outcomes for high-value accounts. Establish operating rhythms, capacity planning, early-warning systems for at-risk accounts, and cross-functional escalation management. Champion AI-assisted workflows and data-driven playbooks to scale account monitoring and drive operational efficiency while influencing Product, Sales, and Operations with voice-of-customer insights.

Lead a regional Customer Success team to improve customer health, satisfaction, and financial outcomes. Drive data-driven decisions, streamline communications and processes, implement change management, train and develop staff, and collaborate with internal and external stakeholders to deliver a consistent, high-quality customer experience.

Lead strategy and execution for enterprise demand customer success and distribution partners. Manage a team to ensure private marketplaces drive engagement, conversions, and long-term growth. Partner with Product, Marketing, and Sales to expand footprints, build CS playbooks, onboard enterprise customers, and translate audience engagement data into ROI-driven growth opportunities.

As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.

Own a portfolio of high-value contractor accounts to shift relationships from reactive support to proactive customer success. Drive adoption, value realization, account strategy, data-driven insights, and change management while building repeatable processes and influencing Product, Operations, and leadership.

Own post-sale relationships for large enterprise construction customers: lead onboarding, drive adoption, manage renewals and expansion, run onsite QBRs and trainings (25-35% travel), advocate customer needs to Product/Engineering, forecast retention, track account health, and create repeatable enterprise CS playbooks.

Own post-sale relationships for enterprise construction customers, driving onboarding, adoption, renewals, and expansion. Act as primary customer advocate, run on-site business reviews and trainings, track account health, forecast renewals, and develop repeatable enterprise CS playbooks. Partner with Product, Engineering, and Sales to resolve issues and identify upsell opportunities.

Support Enterprise CSMs by preparing account materials, tracking action items, coordinating internal teams, monitoring usage/adoption, assisting onboarding/training, and traveling with CSMs to support meetings and business reviews.

Lead and scale client success across multiple teams, translate strategy into execution, drive adoption/expansion, coach managers, align cross-functional partners, resolve high-impact customer and operating model issues, and measure success by time-to-value, product adoption, and net revenue retention.

Own post-go-live customer relationships for the Billing product, driving adoption, engagement, and renewals. Assess customer configurations and workflows, monitor health metrics, conduct strategic reviews, surface insights from customer data, identify upsell opportunities, advocate product needs internally, and represent the company at customer sites (travel up to 25%).

Manage a portfolio of enterprise B2B SaaS accounts as the primary customer relationship owner. Build SMART success plans, align with Sales for retention and expansion, proactively identify and mitigate risk, drive adoption and executive engagement, and use data to demonstrate quantifiable customer value.

Manage and grow relationships with assigned enterprise accounts, drive adoption and retention, monitor customer health, run business reviews, own renewals and upsells, coordinate cross-functionally, maintain CRM records, and execute account growth strategies to maximize customer lifetime value.

Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.

Manage a portfolio of security and alarm customers, onboard new clients, build Customer Success Plans, drive adoption and upsells, coordinate cross-functional teams to resolve issues, deliver executive business reviews, monitor customer health and retention, and act as trusted advisor to drive growth and value.

Build and lead the customer success function: onboard new accounts, create playbooks and help-center content, monitor usage and proactively engage low-adoption accounts, run regular check-ins/QBRs, and surface customer success stories while partnering with founders and product.

Serve as a strategic advisor for dealership clients to drive product adoption, onboarding, reporting analytics, and financial analysis of warranty claims. Manage account relationships, lead meetings, identify performance gaps, escalate issues, and advocate customer needs to product and cross-functional teams. Support escalations, mentor peers, and contribute to process improvements to increase operational efficiency, customer satisfaction, and long-term client retention.

Manage and coordinate commercial policy renewals, exposure data, compliance, and implementation. Serve as point of contact across CRMs, clients, carriers, and vendors, resolve complex service issues, prepare client communications, maintain accurate records, and drive process improvements to support retention and timely, high-quality client outcomes.

Serve as a strategic trusted advisor to enterprise customers, drive adoption and retention, deliver ROI-focused business reviews, build executive relationships, create and maintain success plans, mitigate risk, and coordinate cross-functional teams to resolve issues and secure renewals and expansion.

Lead a team of Customer Success Managers to drive adoption, reduce churn, identify upsell opportunities, manage renewals and forecasting, evolve processes for scale, mentor staff, and partner cross-functionally to optimize customer outcomes and retention.

Manage and grow a portfolio of financial-institution clients for Alkamis Data & Marketing solutions. Serve as client liaison, coordinate requests with technical and operational teams, support onboarding and adoption of Customer Insights & Marketing Automation, resolve escalations, identify improvement opportunities, and collaborate cross-functionally to ensure client satisfaction, retention, and value realization.

Support client onboarding, drive product adoption, and engage low-activity users through outreach, training, and calls. Partner with Account Managers, Sales, Support, and Product to surface usage signals, capture feedback, run demos/trials, and help improve retention and client workflows.

Manage an assigned portfolio of client accounts as primary contact to drive satisfaction, retention, product adoption, and account health. Coordinate onboarding, resolve issues, run QBRs, document account activity, identify risks and growth opportunities, and collaborate with cross-functional teams to ensure service delivery and positive client outcomes.