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Top Customer Success Jobs in Miami, FL
Fintech • HR Tech • Financial Services
Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.
Cloud • Security • Software • Cybersecurity • Automation
Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.
Top Skills:
Ci/CdContinuous DeploymentContinuous IntegrationDevsecopsGitGitlab
Reposted 18 Days AgoSaved
Edtech • Information Technology • Software
Manage an enterprise portfolio end-to-end to drive adoption, retention, renewals, and expansion. Use customer health and utilization data to forecast risk, recommend corrective actions, and enable customers to realize value. Build executive relationships, guide implementations and learning strategies, and collaborate with sales to meet gross and net retention goals.
Top Skills:
GainsightSalesforce
Automotive • Information Technology • Logistics • Software
Lead Customer Success to ensure outcome-based value realization, reduce churn, improve retention, enable expansion, build segment-specific playbooks, orchestrate cross-functional execution, and manage a Customer Success leadership team focused on KPIs like GRR, NRR, CSQLs, and customer health.
Top Skills:
AWSAzureGCPManaged ServicesSaaSVMware
Security • Cybersecurity
Lead onboarding and ongoing account management for UpGuard customers, drive product adoption, create success plans and training, monitor customer health, advocate customer needs to Product/Sales, and identify expansion opportunities while supporting global customers.
Top Skills:
APIsChurnzeroGainsightGenerative AiHubspotSalesforce
HR Tech
Lead and coach a team of 5 Dedicated CSMs across the Americas to drive retention, expansion, and net revenue outcomes for high-value accounts. Establish operating rhythms, capacity planning, early-warning systems for at-risk accounts, and cross-functional escalation management. Champion AI-assisted workflows and data-driven playbooks to scale account monitoring and drive operational efficiency while influencing Product, Sales, and Operations with voice-of-customer insights.
Top Skills:
LookerSalesforceZendesk
Marketing Tech • Chemical
Lead a regional Customer Success team to improve customer health, satisfaction, and financial outcomes. Drive data-driven decisions, streamline communications and processes, implement change management, train and develop staff, and collaborate with internal and external stakeholders to deliver a consistent, high-quality customer experience.
Top Skills:
CRMErpSalesforce
Artificial Intelligence • Consumer Web • Digital Media • Fintech • Marketing Tech • Software • Financial Services
Lead strategy and execution for enterprise demand customer success and distribution partners. Manage a team to ensure private marketplaces drive engagement, conversions, and long-term growth. Partner with Product, Marketing, and Sales to expand footprints, build CS playbooks, onboard enterprise customers, and translate audience engagement data into ROI-driven growth opportunities.
Big Data • Fintech • Mobile • Payments • Financial Services
As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.
Top Skills:
Bi ToolsSalesforce
Information Technology • Professional Services • Software • Automation
Own a portfolio of high-value contractor accounts to shift relationships from reactive support to proactive customer success. Drive adoption, value realization, account strategy, data-driven insights, and change management while building repeatable processes and influencing Product, Operations, and leadership.
Top Skills:
CRMHubspotMicrosoft Office SuitePermit Hub
Productivity • Software • Database • Analytics
Own post-sale relationships for large enterprise construction customers: lead onboarding, drive adoption, manage renewals and expansion, run onsite QBRs and trainings (25-35% travel), advocate customer needs to Product/Engineering, forecast retention, track account health, and create repeatable enterprise CS playbooks.
Top Skills:
GainsightHubspotProcoreQuickbooksSageSalesforce
Productivity • Software • Database • Analytics
Own post-sale relationships for enterprise construction customers, driving onboarding, adoption, renewals, and expansion. Act as primary customer advocate, run on-site business reviews and trainings, track account health, forecast renewals, and develop repeatable enterprise CS playbooks. Partner with Product, Engineering, and Sales to resolve issues and identify upsell opportunities.
Top Skills:
GainsightHubspotSalesforce
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Productivity • Software • Database • Analytics
Support Enterprise CSMs by preparing account materials, tracking action items, coordinating internal teams, monitoring usage/adoption, assisting onboarding/training, and traveling with CSMs to support meetings and business reviews.
Top Skills:
CRMGainsightHubspotSalesforce
Artificial Intelligence • Healthtech • Software • Automation
Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).
Top Skills:
Ai InfrastructureAPIsAutomation ToolsVoice Agents
Hardware • Information Technology
Lead and expand a high-touch customer success team, own the customer experience, manage escalations, build scalable processes and playbooks, use data to guide decisions, hire and coach staff, and drive retention through relationship-focused service.
Top Skills:
GainsightHubspotIntercomZendesk
Cloud
Serve as a strategic advisor to SLED customers, driving retention, renewals, and expansion by building C-level relationships, executing success plans and SBRs, coordinating cross-functional teams to resolve escalations, surfacing customer feedback, and promoting product adoption to deliver measurable business outcomes.
Top Skills:
Enterprise Security ToolsOktaSaaS
Artificial Intelligence • Healthtech • Insurance • Software
Own success, retention, and growth for a ~25-account portfolio. Manage renewals, mitigate risk, identify expansion opportunities, forecast revenue, coordinate cross-functional support, deliver excellent customer communication, and drive one measurable internal improvement project per quarter after onboarding.
Top Skills:
APIsCRMSalesforceSlack
Healthtech • HR Tech
Lead and mentor a Customer Success team managing health system, health plan, and referral partner portfolios. Drive retention strategy, executive relationships, cross-functional advocacy, operational excellence, performance tracking, and large-scale engagement campaigns. Communicate clinical outcomes and support finalist/prospect presentations.
Top Skills:
Amazon QuicksightAsanaGoogle SheetsGoogle SlidesSalesforceTableau
Fitness • Healthtech • Payments • Software
Manage a portfolio of fast-growing clients to drive adoption, retention, expansion, and advocacy. Build strategic account plans, conduct QBRs, forecast risk, resolve issues, and collaborate cross-functionally to deliver ROI and maintain client health metrics (NPS, CSAT, retention). Produce client deliverables and operate with minimal supervision to influence strategic decisions.
Security • Cybersecurity
Manage and grow an enterprise portfolio (Fed/SLED), drive adoption and ROI of the Abnormal platform, develop strategic success plans, identify expansion opportunities, build executive relationships, monitor health and mitigate risk, and collaborate cross-functionally to ensure renewals and customer satisfaction.
Top Skills:
Abnormal PlatformCRMJIRASFDC
Security • Cybersecurity
Serve as primary customer liaison to drive onboarding, adoption, retention, and ROI. Build executive relationships, deliver QBRs, monitor health, manage escalations, coordinate cross-functional teams, and promote product adoption and roadmap alignment to maximize customer value.
Top Skills:
CRMEmail SecurityInternet TechnologiesJIRANetworkingSaaSSalesforce
News + Entertainment • Software
Lead and scale the Customer Success team to drive retention, satisfaction, and expansion. Develop strategy, KPIs, and playbooks; manage onboarding, renewals, and escalations; collaborate with Sales, Product, and Marketing to identify upsell opportunities; implement success tools and analyze customer data to improve adoption and lifetime value.
Top Skills:
GainsightSalesforceTotango
Software
Serve as primary relationship manager for top national accounts, driving client loyalty, engagement, renewals, and value realization. Conduct QBRs, identify upsell opportunities, mentor junior CSMs, coordinate internal teams, maintain accurate Salesforce records, manage at-risk clients, and represent the company at events. Ensure compliance with HIPAA and other relevant regulations.
Top Skills:
Salesforce
Artificial Intelligence • Cloud • Fintech • Machine Learning • Mobile • Software
Manage a portfolio of ~100 accounts as the primary CSM to drive retention, adoption, and growth. Build senior relationships, deliver product training, analyze usage data to design outreach campaigns, mitigate churn, facilitate cross-functional resolutions, support renewals and upsells, collect product feedback, and create customer advocacy.
Top Skills:
GainsightSalesforceServicetitanTableau
Mobile • Software
Lead and scale the Customer Success organization to drive retention, expansion, and customer value. Build processes, KPIs, segmentation, and lifecycle programs; partner with Sales, Product, and Support; recruit and develop leaders; improve forecasting, customer health, and expansion outcomes to support rapid company growth.
Top Skills:
AIAutomationOkr
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