Top Customer Success Jobs in Miami, FL

Reposted 18 Days AgoSaved
Remote or Hybrid
Miami, FL
104K-130K Annually
Senior level
104K-130K Annually
Senior level
Edtech • Information Technology • Software
Manage an enterprise portfolio end-to-end to drive adoption, retention, renewals, and expansion. Use customer health and utilization data to forecast risk, recommend corrective actions, and enable customers to realize value. Build executive relationships, guide implementations and learning strategies, and collaborate with sales to meet gross and net retention goals.
Top Skills: GainsightSalesforce
3 Days AgoSaved
In-Office
Miami, FL
149K-248K Annually
Senior level
149K-248K Annually
Senior level
Automotive • Information Technology • Logistics • Software
Lead Customer Success to ensure outcome-based value realization, reduce churn, improve retention, enable expansion, build segment-specific playbooks, orchestrate cross-functional execution, and manage a Customer Success leadership team focused on KPIs like GRR, NRR, CSQLs, and customer health.
Top Skills: AWSAzureGCPManaged ServicesSaaSVMware
Reposted 3 Days AgoSaved
In-Office or Remote
Miami, FL
85K-100K Annually
Senior level
85K-100K Annually
Senior level
Security • Cybersecurity
Lead onboarding and ongoing account management for UpGuard customers, drive product adoption, create success plans and training, monitor customer health, advocate customer needs to Product/Sales, and identify expansion opportunities while supporting global customers.
Top Skills: APIsChurnzeroGainsightGenerative AiHubspotSalesforce
4 Days AgoSaved
In-Office or Remote
Miami, FL
85K-110K Annually
Senior level
85K-110K Annually
Senior level
HR Tech
Lead and coach a team of 5 Dedicated CSMs across the Americas to drive retention, expansion, and net revenue outcomes for high-value accounts. Establish operating rhythms, capacity planning, early-warning systems for at-risk accounts, and cross-functional escalation management. Champion AI-assisted workflows and data-driven playbooks to scale account monitoring and drive operational efficiency while influencing Product, Sales, and Operations with voice-of-customer insights.
Top Skills: LookerSalesforceZendesk
6 Days AgoSaved
In-Office
Miami, FL
Expert/Leader
Expert/Leader
Marketing Tech • Chemical
Lead a regional Customer Success team to improve customer health, satisfaction, and financial outcomes. Drive data-driven decisions, streamline communications and processes, implement change management, train and develop staff, and collaborate with internal and external stakeholders to deliver a consistent, high-quality customer experience.
Top Skills: CRMErpSalesforce
25 Days AgoSaved
Easy Apply
Remote
Miami, FL
Easy Apply
185K-250K Annually
Senior level
185K-250K Annually
Senior level
Artificial Intelligence • Consumer Web • Digital Media • Fintech • Marketing Tech • Software • Financial Services
Lead strategy and execution for enterprise demand customer success and distribution partners. Manage a team to ensure private marketplaces drive engagement, conversions, and long-term growth. Partner with Product, Marketing, and Sales to expand footprints, build CS playbooks, onboard enterprise customers, and translate audience engagement data into ROI-driven growth opportunities.
Reposted 25 Days AgoSaved
Easy Apply
Remote
Miami, FL
Easy Apply
110K-188K Annually
Senior level
110K-188K Annually
Senior level
Big Data • Fintech • Mobile • Payments • Financial Services
As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.
Top Skills: Bi ToolsSalesforce
8 Days AgoSaved
In-Office
Miami, FL
Senior level
Senior level
Information Technology • Professional Services • Software • Automation
Own a portfolio of high-value contractor accounts to shift relationships from reactive support to proactive customer success. Drive adoption, value realization, account strategy, data-driven insights, and change management while building repeatable processes and influencing Product, Operations, and leadership.
Top Skills: CRMHubspotMicrosoft Office SuitePermit Hub
9 Days AgoSaved
In-Office
Miami, FL
Senior level
Senior level
Productivity • Software • Database • Analytics
Own post-sale relationships for large enterprise construction customers: lead onboarding, drive adoption, manage renewals and expansion, run onsite QBRs and trainings (25-35% travel), advocate customer needs to Product/Engineering, forecast retention, track account health, and create repeatable enterprise CS playbooks.
Top Skills: GainsightHubspotProcoreQuickbooksSageSalesforce
9 Days AgoSaved
In-Office
Miami, FL
Expert/Leader
Expert/Leader
Productivity • Software • Database • Analytics
Own post-sale relationships for enterprise construction customers, driving onboarding, adoption, renewals, and expansion. Act as primary customer advocate, run on-site business reviews and trainings, track account health, forecast renewals, and develop repeatable enterprise CS playbooks. Partner with Product, Engineering, and Sales to resolve issues and identify upsell opportunities.
Top Skills: GainsightHubspotSalesforce
9 Days AgoSaved
In-Office
Miami, FL
Senior level
Senior level
Productivity • Software • Database • Analytics
Support Enterprise CSMs by preparing account materials, tracking action items, coordinating internal teams, monitoring usage/adoption, assisting onboarding/training, and traveling with CSMs to support meetings and business reviews.
Top Skills: CRMGainsightHubspotSalesforce
4 Minutes AgoSaved
Remote
Miami, FL
119K-160K Annually
Senior level
119K-160K Annually
Senior level
Artificial Intelligence • Automotive • Internet of Things • Software
Lead and scale client success across multiple teams, translate strategy into execution, drive adoption/expansion, coach managers, align cross-functional partners, resolve high-impact customer and operating model issues, and measure success by time-to-value, product adoption, and net revenue retention.
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Reposted An Hour AgoSaved
Remote
Miami, FL
Mid level
Mid level
Healthtech
Own post-go-live customer relationships for the Billing product, driving adoption, engagement, and renewals. Assess customer configurations and workflows, monitor health metrics, conduct strategic reviews, surface insights from customer data, identify upsell opportunities, advocate product needs internally, and represent the company at customer sites (travel up to 25%).
Top Skills: EhrExcelGoogle SheetsSaaS
2 Hours AgoSaved
Remote or Hybrid
Miami, FL
100K-125K Annually
Mid level
100K-125K Annually
Mid level
Cloud • eCommerce • Information Technology • Payments • Software
Manage a portfolio of enterprise B2B SaaS accounts as the primary customer relationship owner. Build SMART success plans, align with Sales for retention and expansion, proactively identify and mitigate risk, drive adoption and executive engagement, and use data to demonstrate quantifiable customer value.
Top Skills: ClariCongaCpqGainsightPower BISalesforce
3 Hours AgoSaved
Remote
Miami, FL
Senior level
Senior level
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Natural Language Processing • Software
Manage and grow relationships with assigned enterprise accounts, drive adoption and retention, monitor customer health, run business reviews, own renewals and upsells, coordinate cross-functionally, maintain CRM records, and execute account growth strategies to maximize customer lifetime value.
Top Skills: GainsightHubspotSalesforce
Reposted 3 Hours AgoSaved
Remote
Miami, FL
110K-161K Annually
Junior
110K-161K Annually
Junior
HR Tech • Software
Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.
4 Hours AgoSaved
Remote
Miami, FL
70K-78K Annually
Mid level
70K-78K Annually
Mid level
Software
Manage a portfolio of security and alarm customers, onboard new clients, build Customer Success Plans, drive adoption and upsells, coordinate cross-functional teams to resolve issues, deliver executive business reviews, monitor customer health and retention, and act as trusted advisor to drive growth and value.
Top Skills: Alarm Monitoring SoftwareErpSaaS
4 Hours AgoSaved
Remote
Miami, FL
Mid level
Mid level
Marketing Tech • Retail • Sales • Analytics
Build and lead the customer success function: onboard new accounts, create playbooks and help-center content, monitor usage and proactively engage low-adoption accounts, run regular check-ins/QBRs, and surface customer success stories while partnering with founders and product.
4 Hours AgoSaved
Remote
Miami, FL
Junior
Junior
Automotive
Serve as a strategic advisor for dealership clients to drive product adoption, onboarding, reporting analytics, and financial analysis of warranty claims. Manage account relationships, lead meetings, identify performance gaps, escalate issues, and advocate customer needs to product and cross-functional teams. Support escalations, mentor peers, and contribute to process improvements to increase operational efficiency, customer satisfaction, and long-term client retention.
Top Skills: Google DriveInsightlyExcelMicrosoft PowerpointMicrosoft WordSalesforce
Junior
Insurance
Manage and coordinate commercial policy renewals, exposure data, compliance, and implementation. Serve as point of contact across CRMs, clients, carriers, and vendors, resolve complex service issues, prepare client communications, maintain accurate records, and drive process improvements to support retention and timely, high-quality client outcomes.
Top Skills: Agency Management SystemsAi-Enabled ToolsApplied EpicDigital Workflow PlatformsExcelMicrosoft PowerpointMicrosoft Word
5 Hours AgoSaved
Remote
Miami, FL
139K-164K Annually
Senior level
139K-164K Annually
Senior level
Security • Cybersecurity
Serve as a strategic trusted advisor to enterprise customers, drive adoption and retention, deliver ROI-focused business reviews, build executive relationships, create and maintain success plans, mitigate risk, and coordinate cross-functional teams to resolve issues and secure renewals and expansion.
Top Skills: Case Management SystemsCrm SystemsEmail Security ProductsInternet Networking TechnologiesJIRASalesforce
6 Hours AgoSaved
Remote
Miami, FL
Senior level
Senior level
Healthtech • Software • Telehealth
Lead a team of Customer Success Managers to drive adoption, reduce churn, identify upsell opportunities, manage renewals and forecasting, evolve processes for scale, mentor staff, and partner cross-functionally to optimize customer outcomes and retention.
Top Skills: AsknicelyChurnzeroSalesforce
6 Hours AgoSaved
Remote
Miami, FL
55K-69K Annually
Junior
55K-69K Annually
Junior
Financial Services
Manage and grow a portfolio of financial-institution clients for Alkamis Data & Marketing solutions. Serve as client liaison, coordinate requests with technical and operational teams, support onboarding and adoption of Customer Insights & Marketing Automation, resolve escalations, identify improvement opportunities, and collaborate cross-functionally to ensure client satisfaction, retention, and value realization.
Top Skills: ConfluenceDocsDriveForms)GainsightGoogle CalendarGoogle Workspace (GmailJIRASaas PlatformSalesforceSheetsSlackSlides
7 Hours AgoSaved
Remote or Hybrid
Miami, FL
70K-87K Annually
Junior
70K-87K Annually
Junior
Artificial Intelligence • Fintech • Machine Learning • Natural Language Processing • Business Intelligence
Support client onboarding, drive product adoption, and engage low-activity users through outreach, training, and calls. Partner with Account Managers, Sales, Support, and Product to surface usage signals, capture feedback, run demos/trials, and help improve retention and client workflows.
7 Hours AgoSaved
Remote
Miami, FL
55K-65K Annually
Junior
55K-65K Annually
Junior
Digital Media
Manage an assigned portfolio of client accounts as primary contact to drive satisfaction, retention, product adoption, and account health. Coordinate onboarding, resolve issues, run QBRs, document account activity, identify risks and growth opportunities, and collaborate with cross-functional teams to ensure service delivery and positive client outcomes.
Top Skills: Crm PlatformsMS OfficeSalesforceTask Management Tools
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