Top Customer Success Jobs in Miami, FL

Provides expert technical guidance to customers adopting and scaling cloud-native platforms. Responsibilities include architectural advising, platform implementation support, troubleshooting distributed systems, reviewing code, collaborating with engineering and sales teams, contributing to open-source projects, and maintaining strong customer relationships. The role requires Kubernetes experience, programming knowledge, technical communication skills, and empathy in high-pressure support situations.

Manage a portfolio of 20–25 technical SaaS customers across onboarding, adoption, renewals, and expansion. Build success plans, connect product usage to business outcomes, advise customers on QA and automated testing, engage technical and executive stakeholders, manage risks and escalations, and partner with Sales, Product, and Engineering. Own renewal and expansion forecasting while delivering net and gross dollar retention targets.

Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.

Own a high-volume digital customer success portfolio of up to 2,000 small business accounts. Drive retention, adoption, usage, expansion, and churn reduction through data-driven account health monitoring and proactive engagement. Build scalable customer success processes, campaigns, playbooks, webinars, and self-service resources in partnership with Marketing, Product, Support, and Customer Success leadership. Maintain account data in Salesforce and related customer success platforms.

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

Manage a shared portfolio of SMB customers, driving retention, renewals, expansion, and product adoption. Use customer health metrics and usage data to prioritize outreach, reduce churn, and identify upsell opportunities. Lead customer training sessions and webinars, consult with finance and accounting stakeholders, document follow-ups, and collaborate with Sales, Support, Product, and Operations. The role requires quota ownership, strong communication, financial statement knowledge, and familiarity with accounting systems.

Leads post-sales delivery and customer success for strategic Microsoft customers. Builds customer and partner relationships, aligns Microsoft and partner resources to business priorities, drives cloud adoption and consumption, manages success plans and delivery programs, resolves blockers, tracks operational health, and communicates escalations. Translates customer needs into Azure, Modern Work, Dynamics, and cross-cloud solutions while coordinating stakeholders to achieve measurable business outcomes.

Own post-sale relationships with merchant and enterprise customers from onboarding through renewal and expansion. Manage account health, retention, QBRs, churn prevention, adoption, and growth while reporting ARR, churn, and NPS. Serve as the customer voice internally, coordinate with cross-functional teams, support product feedback, and build scalable success processes. Use AI tools daily for reporting, account analysis, documentation, and issue triage. Logistics, API integration, and enterprise account experience are required.

Leads and develops a team of Customer Success Managers responsible for customer adoption, value realization, retention, renewals, and expansion. Owns team operating rhythms, customer health reviews, forecasts, playbook execution, escalation management, and revenue outcomes. Partners with Sales, Product, Marketing, Professional Services, and Support to resolve risks and improve customer value. Uses customer success platforms, dashboards, and health scores to manage performance and drive continuous process improvement.

Manage a high-volume portfolio of B2B SaaS partner and reseller accounts, driving product adoption, campaign launches, engagement, retention, and measurable customer value. Build success plans, lead enablement sessions, guide data and product conversations, identify risks, and create recovery plans. Use HubSpot and customer data to prioritize actions, maintain account visibility, and coordinate with Support, Product, Engineering, and partner teams. Develop scalable playbooks, webinars, workshops, and adoption programs.

Owns the operational customer lifecycle for managed services accounts, coordinating onboarding, communications, renewals, satisfaction, client health, service adoption, records, and cross-functional follow-through. The role maintains accurate CRM and PSA data, tracks contracts and commitments, identifies risks and opportunities, supports retention, and ensures clients receive consistent communication. It does not perform technical work, own technology strategy, or directly sell solutions.

Own a portfolio of mid-market insurance agency accounts from onboarding handoff through adoption, renewal, and expansion. Monitor account health, resolve issues with Support, drive platform adoption, and translate customer feedback into product and engineering priorities. Build scalable customer success processes, including success plans, QBR templates, health scoring, enablement materials, and automation. The role requires strong B2B SaaS customer success experience, cross-functional collaboration, and excellent communication.

Own the full post-sales lifecycle for strategic North American hotel, resort, and casino accounts, from onboarding through renewal. Drive retention, expansion, and measurable revenue outcomes through strategic business reviews, advanced training, revenue strategy consulting, usage analytics, and proactive churn mitigation. Resolve complex client and product issues, collaborate with Product, Sales, and Support, and mentor junior customer success managers. The role is fully remote with 25–40% regional travel.

Manage a pooled book of early-stage customers, deliver onboarding materials, documentation, and webinars, respond via email and calls per SLAs, own medium/large internal projects to improve retention and onboarding.

Manage a pooled book of SMB customers as their primary contact, providing onboarding assistance, email and call support, troubleshooting, and long-term success guidance. Create onboarding materials, documentation, webinars, and retention practices. Own cross-functional projects that improve customer engagement and internal operations while becoming a product expert and solving complex customer challenges.

Manage B2B customer accounts for dealership websites and digital marketing services. Responsibilities include client reporting, onboarding, retention, revenue growth, upselling, product training, monitoring campaign and website performance, resolving customer concerns, and recommending ways to increase traffic and leads. The role requires strong communication, organization, technical aptitude, CRM familiarity, and proficiency with Microsoft Office and Google Apps.

Manage a portfolio of B2B SaaS healthcare accounts from onboarding through renewal and expansion. Drive product adoption, customer ROI, retention, and account growth; lead QBRs and EBRs; resolve issues; coordinate cross-functional teams; educate customers on product capabilities; and represent customer feedback to Product and R&D teams. The role requires strategic stakeholder management, technical credibility with IT teams, and approximately 20% travel.

Manage strategic enterprise customer relationships for Segment, driving platform adoption, value realization, retention, and account growth. Develop customer roadmaps, advise executive stakeholders, identify risks and expansion opportunities, and coordinate with sales, engineering, product, marketing, support, and professional services. Analyze account portfolios, resolve complex technical challenges, and create tailored strategies that improve customer outcomes and revenue.

Serve as primary customer contact for private practice clients, guiding implementation through renewal. Monitor clinical and billing performance, lead business reviews, diagnose adoption or reimbursement issues, develop action plans, educate on Medicare/RPM billing, and collaborate cross-functionally to improve enrollment, utilization, reimbursement, and retention.

Lead onboarding, adoption, and support for courier customers; troubleshoot workflows; analyze customer data for churn risks; surface product feedback; identify expansion opportunities; build scalable CS processes and documentation while collaborating with product, sales, and engineering.

Leads US customer success for an augmented reality construction technology company. Owns client relationships from onboarding through adoption, translates field performance into executive-level value discussions, develops a growing customer success team, supports account retention and expansion, and feeds customer insights into product and operations. Requires extensive major-program construction delivery experience, senior client-facing expertise, strong stakeholder management, and passion for technology-led industry change.

Own enterprise customer relationships from program launch through renewal. Lead onboarding, implementation, cohort launches, account cadences, business reviews, issue resolution, program health monitoring, renewals, and expansion opportunities. Coordinate cross-functionally with Product, Admissions, Program Success, Finance, and Learning teams while reporting outcomes such as completion, placement, and NPS. Build scalable processes and represent client needs internally.

Manage 30+ enterprise SaaS accounts across implementation, adoption, renewal, and expansion. Lead stakeholder meetings and executive QBRs, maintain customer health data in Salesforce and Planhat, own GRR and NRR outcomes, mitigate risks, and identify upsell opportunities. Collaborate cross-functionally to resolve issues, drive platform adoption, support migrations, communicate AI capabilities, and represent customer needs internally. Travel 5–10% annually.

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.