About The Position
Silverfort is a cyber security startup that develops a revolutionary identity protection platform. Our mission is to provide industry leading unified identity protection solutions for hybrid and multi cloud environments. Using patented technology, Silverfort's platform enables strong authentication across entire corporate networks and cloud environments, without any modifications to endpoints and servers.
Silverfort has been widely recognized as an industry innovator, being named "Best of MFA award" from Expert Insights, Microsoft Security 20/20 partner award, Homeland Security Awast for Best Identity Access Management platform for its agentless secure authentication and zero trust platform by Astors.
We are looking for a Strategic Customer Success Manager that will join an amazing group of people. In this role, you will help build Silverfort's customer relationships and manage our largest client accounts. You will collaborate with Product, R&D and Sales teams to solve any technical issues, ensure successful deployment and supply on going support to make our customers happy.
Responsibilities
- Technical understanding - able to understand and drive technical challenges with big enterprise account.
- Consultative mindset combined with project-based execution approach.
- Great interpersonal skills, professional, insightful, value-driven.
- Measure and monitor customer's achievement of critical and key performance indicators.
- Understand customer's key business and operational requirements and map them into customer success plans.
- Be accountable for adoption and renewal targets for assigned customers and for Customer Success programs.
- Handle technical or internal escalations effectively and offer suitable guidance to others on how to navigate such situations
- Excellent organizational abilities.
Requirements
- 4+ years of Customer Success experience, preferably in the identity or security space
- Experience in technically managing big enterprise accounts.
- Proven knowledge in Networking and Information Security. Cyber Security background, an advantage.
- Familiarity with Linux and Windows (AD, Domain Controllers).
- Cloud Technologies knowledge is an advantage.
- B.Sc. in Computer Science or equivalent, an advantage.
- Team player, motivated, communicative person.
- Willingness to travel up to 25% of the time.
Top Skills
What the Team is Saying
What We Do
Silverfort is on a mission to bring identity security everywhere, and allow organizations to operate without fear or disruptions. Fueled by a belief that enterprises and their identity teams deserve better, we found a way to break down the silos of identity security—eliminating the critical gaps and blind spots left behind by a patchwork of point solutions.
After years of research, we found a way to break free from these limitations. Silverfort created the only end-to-end identity security platform that secures all identities—humans and machines, on-prem and in the cloud. Our patented Runtime Access Protection (RAP) technology seamlessly integrates with the entire IAM infrastructure and secures it from within with unmatched visibility, analysis, and inline enforcement of security controls.
This innovative approach brings protection to all resources in all environments, including ones that were previously impossible to secure, such as legacy systems, service accounts, command-line tools and IT/OT infrastructure. Finally, enterprises can stay ahead of the evolving identity threats, minimize their attack surface, stop breaches before they can spread, close compliance gaps, and break free from countless limitations and endless efforts.
Silverfort is the identity security platform the industry deserves, earning us the trust of more than 1,000 leading organizations, including several Fortune 50 companies.
This is identity security done right.
Join Silverfort, and be part of a team that’s pushing the boundaries of identity security—no compromises, no blind spots, no limits.
Why Work With Us
We believe that our high retention rates stem from our employees’ confidence in their ability to develop and progress within the company. We prioritize a supportive and encouraging environment that fosters a positive people culture, enhancing employee satisfaction, engagement, and their desire to stay and grow with us.
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Silverfort Offices
Remote Workspace
Employees work remotely.
Employees engage in a combination of remote and on-site work.
