Client Success Manager - Ticketing Marketplaces

Job Posted 5 Days Ago Posted 5 Days Ago
Easy Apply
Hiring Remotely in United States
Remote
Senior level
Big Data • Fintech • Mobile • Payments • Financial Services
We create honest financial products that improve lives. Ready to make a difference?
The Role
The Associate Client Success Manager will partner with key B2B accounts in the travel and ticket marketplaces, driving growth through strategic client management. Responsibilities include managing relationships, analyzing performance, sharing insights, and collaborating with various internal teams to enhance the Affirm platform for merchants.
Summary Generated by Built In

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. In this role, you will work with some of our largest online ticket marketplaces, and some travel partners, to set the strategic direction of their programs, build internal advocacy and understanding of the Affirm platform, and implement initiatives that will expand usage of Affirm within their channels. The Client Success position is a high-profile, customer-facing role requiring outstanding relationship management and program management skills.

This person will report to the Director, Client Success.

What you'll do

  • Lead and co-manage a portfolio of key B2B accounts to develop long-term business relationships
  • Implement a proactive client management strategy to encourage retention and growth with our merchant partners
  • Analyze merchant performance and recommend programs to drive revenue growth and deliver a measurable return on investment
  • Promote marketing best practices and optimization strategies with our merchant partners
  • Track and proactively share insights with internal and external stakeholders to build industry expertise and drive innovative strategy
  • Collaborate cross-functionally across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchants


What we look for

  • Bachelor’s degree with at least 6-8 years of enterprise B2B-client-facing experience
  • Online ticket marketplaces and/or online travel industry experience and expertise a plus
  • Knowledge of e-commerce preferred
  • Excellent relationship management skills, with the ability to influence outcomes and navigate large, complex merchant organizations
  • Excellent presentation and data organization skills. Proficiency in Google Workspace (e.g. Gmail, Docs, Sheets, Slides, Drive)
  • Experience in managing cross-functional projects with a high attention to detail
  • Strong written and verbal communication skills
  • Excellent problem-solving and analytical abilities
  • Previous new business sales experience is a plus (not required)

Pay Grade - J
Equity Grade - 6
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $162,500 - $212,500
USA On Target Earnings (all other U.S. states) per year: $143,750 - $193,750
Please note that visa sponsorship is not available for this position.
#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: 

  • Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents 
  • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
  • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
  • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

What the Team is Saying

Person1
Nupur
Senior Director, Product Management
“I joined the company in 2014, and I was lucky to be an early employee and see the company grow through so many different stages. It's just unreal when you have a job that actually makes a difference in the world.“
Nupur
Jerry
Adam
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: San Francisco , CA
2,200 Employees
Remote Workplace
Year Founded: 2012

What We Do

Since our founding over a decade ago, our mission has been to deliver honest financial products that improve lives. That mission hasn’t changed—and it never will. At Affirm, we believe money shouldn’t dictate your direction in life. That it should open up options instead of limiting them, and help you get where you’re going without getting in your way. That’s why we offer people the financial flexibility to choose what works for them—in finances and in life.

Why Work With Us

Who is an Affirmer?
/noun/

Someone who believes finance shouldn’t be complicated. We come from a diverse set of backgrounds and we’re driven by the desire to improve lives through honest financial products. We define success by challenging one another to bring our best ideas to every single project—and we have fun while doing it.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

Affirm Offices

Remote Workspace

Employees work remotely.

Affirm is a remote-first company! Our employees can work anywhere in the U.S. but if an office is more your style, we have office locations in San Francisco, Chicago, New York City, and Pittsburgh.

Typical time on-site: None
HQSan Francisco, CA
Spain
United Kingdom
Chicago, IL
New York, NY
Pittsburgh, PA
Seattle, WA
Toronto, ON
Warsaw, PL
Learn more

Similar Jobs

Affirm Logo Affirm

Associate Client Success Manager - Platform-on-Platform

Big Data • Fintech • Mobile • Payments • Financial Services
Easy Apply
Remote
United States
2200 Employees

Affirm Logo Affirm

Associate Client Success Manager - Travel

Big Data • Fintech • Mobile • Payments • Financial Services
Easy Apply
Remote
United States
2200 Employees

Affirm Logo Affirm

Staff Technical Account Manager

Big Data • Fintech • Mobile • Payments • Financial Services
Easy Apply
Remote
United States
2200 Employees

Affirm Logo Affirm

Associate Client Success Manager - Platform-on-Platform

Big Data • Fintech • Mobile • Payments • Financial Services
Easy Apply
Remote
United States
2200 Employees
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account