Top Customer Success Jobs in Hampton, VA

The role requires a proactive Client Success & Underwriting Specialist to support clients during the underwriting process, ensuring clear communication, managing information submissions, and enhancing client experiences while coordinating with insurance carriers and coaches.

The Senior Technical Account Manager oversees customer relationships, driving engagement, onboarding, AI enablement, and business outcomes using ClickUp's platform.

Lead enterprise customer success for Inspectorio's supply-chain SaaS: manage onboarding and multi-module implementations, configure platform components, drive ROI and product adoption, serve as technical escalation point, perform business-analysis and UAT, coordinate cross-functional teams, and support contract/subscription changes.

Lead client engagement initiatives, guide participants in transformational programs, and develop long-term relationships to ensure client success.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.

Manage a book of nonprofit customers to drive adoption, retention, renewals, and upsell. Proactively communicate, document engagements, oversee onboarding, analyze usage, execute renewal strategies, and collaborate cross-functionally to improve processes and customer outcomes.

Manage a portfolio of strategic accounts, executing success plans to enhance customer outcomes and ensure alignment with solutions. Collaborate with cross-functional teams to support revenue growth and retention, while mentoring Customer Success Managers.

Partner with engineering teams to drive Kotlin backend adoption: guide migrations from Java, troubleshoot integration and scaling, recommend tailored strategies, track adoption stages, identify and remove blockers, and maintain feedback loops while running workshops, demos, and outreach.

Lead a team of CSMs for Vanta's largest customers, focusing on retention, strategic ownership, data-driven outcomes, and GRC expertise. Collaborate cross-functionally and model leadership in ambiguity.

Manage customer adoption lifecycle, lead technical value-selling, drive delivery management, and consult on API architecture to ensure customer success.

Manage and nurture a portfolio of mobile app customers to ensure successful implementation and adoption of RevenueCat. Act as a growth advisor: analyze customer data, propose actionable tactics, create educational content (workshops, guides), and collaborate with Product, Sales, and Marketing to influence product and drive customer revenue growth.

As a Customer Success Open Authorization API Engineer, you'll design and implement API integrations, engage with customers, and deliver enablement sessions to enhance their capability in using the Veza platform.

Manage a 12–15 mid-market enterprise portfolio of Credit Union customers, lead executive onboarding, drive adoption and value realization, run QBRs/EBRs, surface data-driven insights, collaborate with product/implementation/support, and generate qualified expansion opportunities to grow ARR.

Own a portfolio of community bank and credit union clients, drive product adoption and renewals, lead executive business reviews and onsite engagements, identify upsell opportunities, triage escalations, and collaborate with Implementation, Product, and Support to maximize client value and retention.

Lead and coach a team of Customer Success Managers for enterprise clients. Drive adoption, onboarding, retention, and process scalability. Partner cross-functionally with Product, Sales, Support, and RevOps to improve outcomes, implement repeatable approaches, and advocate for customers while building scalable operations and developing team capabilities.

Lead and coach a team of Customer Success Managers to drive adoption, retention, and long-term value for a large portfolio. Build repeatable playbooks, scalable processes, and operational rigor. Partner cross-functionally (Implementation, Support, Sales, Product) to ensure seamless lifecycle experiences, use data to inform decisions, and continuously improve team performance and customer outcomes.

Senior leader accountable for success, retention, expansion, and executive alignment of strategic healthcare clients. Owns multi-product engagements across risk adjustment, quality, analytics, and clinical programs; leads client success teams, drives measurable outcomes, influences product strategy, and ensures value realization and growth with C-suite engagement.

Manage a portfolio of high-value B2B SaaS clients to drive adoption, retention, and account growth. Lead QBRs, monitor customer health, partner with onboarding, AM and technical teams to deliver value, surface customer feedback to Product, and support renewals and expansion.

Manage a large portfolio of commercial and mid-market customers to drive adoption, value realization, retention, and expansion through one-to-one, one-to-many, and digital engagement. Build trusted advisor relationships, conduct success reviews, develop success plans, lead escalations, host virtual office hours and webinars, create scalable enablement content, and partner cross-functionally to improve onboarding and self-service resources.

Lead and develop a Client Success team, manage a portfolio of client accounts, ensure retention and expansion through proactive relationship management, operationalize standardized CSM processes, monitor KPIs and client health, and collaborate cross-functionally to optimize service delivery and drive growth.

This entry-level Customer Success Associate role involves onboarding, customer lifecycle management, advocacy, account management, and business development in a fintech startup environment.

Provide high-touch support to top Second Life customers via phone, chat, ticketing and in-world channels. Diagnose region and account issues using backend tools, drive customer engagement and adoption, run virtual whiteboarding sessions, use AI assistive tools, maintain high satisfaction, handle 50+ interactions daily, and collaborate cross-functionally while working non-traditional hours as needed.

The Customer Success Associate will ensure customer satisfaction and retention, provide training, and collaborate with teams to enhance customer experiences.

The Customer Success Associate will enhance customer experiences by supporting onboarding, managing billing processes, and driving customer engagement and retention initiatives.

The Senior Client Success Manager will manage post-sales relationships with enterprise clients, ensuring customer satisfaction, retention, and identifying expansion opportunities. Responsibilities include driving client success, optimizing business processes, and managing service delivery across teams.