The Coding Client Success Specialist is responsible for serving as a trusted partner for clients by providing training and addressing issues related to medical coding. The scope of this job includes collaborating with clients and internal teams to optimize the coding experience, drive client satisfaction, and support business goals.
We invite you to apply today and join us in shaping the future of healthcare!
Key Responsibilities
Act as the primary point of contact for medical coders, provide guidance on queries, and escalate to clients as necessary.
Conduct coding reviews and provide recommendations for appropriate coding based on current guidelines.
Provide written feedback related to coding compliance documentation and conduct other clinical record audits, as assigned.
Work with internal teams to support quality plans and assist with providing the appropriate tools and resources to internal coding teams and global partners.
Required qualifications
GED or High School Diploma
At least 2-4 years of relevant work experience
Home Health Coding Certifications
Preferred qualifications
EPIC EMR experience
Job Expectations
Willing to work additional or irregular hours as needed
Must work in accordance with applicable security policies and procedures to safeguard company and client information
Must be able to sit and view a computer screen for extended periods of time
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WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
Excellent medical with Rx, dental, and vision benefits
Mental Health support through EAP
Generous paid time off, plus 13 paid holidays
100% vested 401(K) retirement plans
Educational assistance up to $2500 per year
Skills Required
- GED or High School Diploma
- 2-4 years of relevant work experience
- Home Health Coding Certifications
- EPIC EMR experience
WellSky Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WellSky and has not been reviewed or approved by WellSky.
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Leave & Time Off Breadth — Time off options include unlimited vacation for many salaried roles, a broad holiday schedule, dedicated sick time, volunteer time, and generous bereavement leave. The scope of leave programs is comparatively comprehensive.
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Retirement Support — The retirement plan provides a straightforward employer match with immediate vesting. This offers clear long-term savings support.
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Parental & Family Support — Paid parental leave is available for all parents, complemented by supportive family leave policies. These provisions reflect attention to family needs during key life events.
WellSky Insights
What We Do
WellSky is a technology company advancing human wellness worldwide. Our software and professional services address the continuum of health and social care — helping businesses, organizations, and communities solve tough challenges, improve collaboration for growth, and achieve better outcomes through predictive insights that only WellSky solutions can provide. WellSky serves more than 20,000 client sites around the world — including the largest hospital systems, blood banks and labs, home health and hospice franchises, government agencies, and human services organizations. Informed by 40 years of providing software and expertise, WellSky anticipates providers’ needs and innovates relentlessly to help people thrive. Our purpose is to empower care heroes with technology for good, so that together, we can realize care’s potential and maintain a healthy, flourishing world.
