Top Customer Success Jobs in Dallas, TX

Manage day-to-day customer relationships for corporations, law firms, and small businesses; deliver consultative service, process orders, drive cross-sell opportunities, handle escalations, and use Salesforce and internal systems to ensure timely, accurate responses while developing subject-matter expertise.

Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.

The Senior Engagement Manager will manage client relationships, ensure project success, optimize processes, and drive customer value. They will coordinate projects, address client needs, and analyze workflows to enhance operational effectiveness.

Manage a portfolio of 45+ customers to drive adoption, retention, expansion, and satisfaction. Act as primary contact, deliver business reviews, surface upsell opportunities, collaborate cross-functionally, use data to prioritize actions, and mentor team members.

Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

Manage and grow client relationships, onboard clients, communicate Gartner value, drive engagement and adoption of services, collaborate internally to remove obstacles, and review client performance metrics to ensure retention and growth.

Onboard and engage Gartner clients to maximize subscription value. Partner with stakeholders across functions, introduce services, align Gartner resources to client priorities, collaborate internally, and use insights and metrics to drive satisfaction, retention, and growth.

Manage and grow client relationships, onboard new clients, demonstrate Gartner services value, facilitate client calls, recommend action plans, collaborate internally to remove obstacles, and review engagement metrics to drive satisfaction, retention, and growth.

The Client Success Associate focuses on understanding client priorities, demonstrating Gartner products, and ensuring client engagement and satisfaction, contributing to growth and success.

Own end-to-end success for a portfolio of enterprise self-storage clients: manage complex onboarding and implementations, configure the platform, drive adoption and ROI via QBRs and reporting, advocate customer feedback into product, prevent churn, and collaborate cross-functionally. Focus on NOI, data-driven outcomes, and using AI to scale client work.

Owns end-to-end customer success for JLL's largest Corrigo Enterprise client (WPM) across Americas, APAC, and EMEA. Acts as trusted advisor, triages platform issues, drives adoption and ROI, coordinates cross-functional teams, manages escalations and SLAs, and leads commercial activity in Salesforce for expansions and renewals.

Own client success for a portfolio across JustParks U.S. Everyday Parking Products. Lead onboarding, adoption, retention, renewals, and expansion. Build product fluency, troubleshoot and escalate issues, run account check-ins and business reviews, contribute to documentation and runbooks, and partner cross-functionally with Engineering, Product, and Commercial teams to represent the customer voice and close process gaps.

Lead and scale the Client Success organization for enterprise RCM accounts, drive retention and expansion, act as executive client advisor, oversee operational alignment across billing, denials, AR recovery and KPIs, manage implementations and transitions, and build high-performing onshore/offshore teams while partnering cross-functionally to ensure service delivery and revenue growth.

Onboard and support Gartner clients to maximize value from their subscriptions. Identify client priorities, drive product engagement, coordinate internal stakeholders, and use insights and metrics to improve satisfaction, retention, and growth.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Proactively manage a named portfolio of Tier 5+ SMB accounts to drive utilization, retention, expansion, and satisfaction. Act as escalation point for complex or at-risk accounts, maintain account plans and records in Vitally, collaborate with Sales, Product, Support and Engineering, execute save playbooks, and identify qualified expansion opportunities.

Serve as primary Customer Success Manager for Freedom360 clients: manage onboarding, campaign execution, renewals, and business reviews; build relationships; demonstrate ROI; maintain CRM records; provide strategic insights and improve client experience with the program team.

Own and manage large, complex health plan accounts as primary customer contact. Build trusted relationships, handle escalations, coordinate cross‑functional teams to resolve issues, drive retention, identify expansion opportunities, and protect recurring revenue.

Lead post-sales success for enterprise SaaS customers, drive adoption, monitor account health and model performance, manage escalations, run QBRs, partner cross-functionally to ensure renewals and expansions, and deliver measurable business outcomes while advising on identity verification and fraud detection solutions.

Support implementation, training, and adoption of Wiley digital learning solutions. Monitor usage, assist faculty with course setup and LMS/LTI integrations, maintain Salesforce account data, support retention and expansion alongside account teams, run pilots and re-training, and promote product features to maximize customer value.

Serve as the technical lead for Cyera customers: onboard and train, design custom use cases, drive adoption and expansion, troubleshoot issues, run executive reviews, mentor team members, and influence product roadmap while traveling ~25–50% annually.

Quota-carrying expansion Customer Success Manager responsible for driving upsell and cross-sell within an existing book of business. Own the post-sale journey from onboarding through adoption, renewals, and expansion. Build and manage an expansion pipeline, forecast accurately, drive adoption and value, and hit $50K/month expansion targets while partnering with product and support.