Customer Success Manager - Team Lead

An AI platform emerged as the global category leader in AI service provider enablement. Operating globally, with the US as its primary market, the unique hybrid of Platform-as-a-Service (PaaS) and AI marketplace has achieved explosive growth by solving a critical pain point: connecting AI agencies with qualified enterprise opportunities at scale. AI Acquisition combines proprietary AI orchestration tools with proven enterprise SaaS infrastructure, delivers immediate value to the platform’s multiple agency customers and small and medium businesses worldwide.

We’re revolutionizing the way entrepreneurs build life-changing businesses by brokering AI tools to business owners eager to succeed. At the forefront of the $1.3 trillion AI revolution, we empower our members to earn $500+ per hour with just a few clicks. Whether through our AI Agency Incubator (Self-Guided), AI Accelerator (Done With You), or AI Agency Launchpad (Done For You), we provide the systems, training, and support to help our members achieve rapid success.
Hear from our leaders:

• Jordan Lee, Co-Founder & Chairman, shares insights about the business: Watch here
• Matthew Jones, CEO, discusses his career progression and personal growth since joining The Growth Partner: Watch here
  

• Be part of a cutting-edge company leading the AI revolution, with a proven system that delivers results.
• Work in a dynamic, remote environment with a team dedicated to transforming lives.
• Opportunity to grow with a company experiencing rapid growth as we scale to support more members.
• Make a direct impact on our members’ success, helping them achieve life-changing wins like $60K in 17 days.
• Surround yourself with exceptionally talented, driven people who are in pursuit of excellence.

This isn’t just a job—it’s an opportunity to create a new and better life while working with visionary leaders who are shaping the future of AI-driven business growth.

We’re looking for a Customer Success Team Lead to own the performance, development, and operational excellence of our CSM team. You’ll manage a group of high-performing Customer Success Growth Consultants who guide entrepreneurs through our AI Agency programs — ensuring every member gets the strategy, support, and accountability they need to achieve life-changing results.

You’ll be equally comfortable jumping into a client situation to model excellence as you are building systems, coaching team members, and driving the KPIs that ensure scalable, predictable client success.

This is a fit for someone who thrives at the intersection of leadership, coaching, and strategic client delivery.

Team Leadership & Performance

• Lead, coach, and develop a team of CSMs, setting clear expectations and providing continuous feedback.
• Own weekly team meetings, pipeline reviews, and performance huddles to align the team on priorities and unblock bottlenecks.
• Establish and track KPIs for client satisfaction, retention, upsells, and program completion — driving accountability through data.
• Identify skill gaps and create targeted training plans to elevate team capabilities in sales coaching, funnel optimization, and client communication.

Operational Excellence

• Optimize CSM workflows, playbooks, and templates to improve consistency and reduce time-to-value for clients.
• Partner with Sales, Delivery, and Ops to ensure seamless client handoffs and rapid resolution of escalations.
• Monitor team workload distribution and make proactive adjustments to maintain balance and responsiveness.

Client Impact & Strategic Support

• Act as a senior escalation point for complex or at-risk accounts, stepping in to model high-impact coaching and problem-solving.
• Provide strategic input on program improvements based on recurring client challenges or feedback trends.
• Maintain a small personal client portfolio (10–15 accounts) to stay sharp on delivery and client needs.

Cross-Functional Collaboration

• Work with Marketing to share client success stories and program wins.
• Partner with Product to inform the roadmap based on real-world client feedback.
• Collaborate with Founders and the COO to align team objectives with company growth goals.

• Experience: 5+ years in customer success, account management, or business coaching, with at least 2 years in a leadership/people manager role.
• Industry Knowledge: Background in digital marketing, growth consulting, SaaS, or agency operations preferred.
• Leadership DNA: Proven ability to coach, inspire, and hold high-performance teams accountable.
• Strategic & Tactical Balance: Can operate at 30,000 ft to set direction and at ground level to solve specific challenges.
• Data-Driven: Comfortable using KPIs and dashboards to measure success and guide decision-making.
• Communication Excellence: Strong written, verbal, and presentation skills.
• Growth Mindset: Thrives in a high-change, fast-paced environment.

• Engagement Type:
• Full Time - Independent Contractor (1099 or otherwise, depending on applicant country)
• Fully Remote

• Competitive base + performance-based bonuses
• Equity opportunities after 12 months (subject to performance)
• $20K annual training budget + 1:1 executive coaching
• Opportunity to shape the client experience at the forefront of the AI revolution
• Work with driven, high-achieving teammates who value excellence

Application Requirements

• CV / LinkedIn URL
• 2-minute Loom introducing yourself and your biggest client success as a team leader
• Short paragraph describing how you’ve turned around an underperforming team