Top Customer Success Jobs in Dallas, TX

The Sr. Customer Success Manager at Sprinklr drives customer adoption and ROI while managing relationships and ensuring product value realization through a consultative approach and deep understanding of customer needs.

As a Customer Success Manager II, you manage a portfolio of customers, ensuring proactive engagement, retention, and adoption of software solutions while advocating for customer needs internally.

Lead strategic research and deliver customer success product adoption programs. Build benchmarking frameworks, analyze feature adoption versus business outcomes, create executive narratives, establish governance for outcome data, and run cross-functional adoption initiatives with tracking dashboards and field enablement toolkits.

Manage a portfolio of U.S. public sector customers to drive adoption, retention, and expansion of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and run enablement and project initiatives to ensure customers realize business outcomes from GitLab.

Manage and grow merchant relationships by delivering proactive client success strategies, identifying upsell opportunities, conducting performance reviews, resolving issues, and collaborating cross-functionally to align client goals with company solutions.

Lead and grow strategic relationships with veterinary corporate hospital consolidators. Serve as primary contact, gather product feedback, conduct business reviews, develop account roadmaps, and align customer needs with product and company strategy to drive adoption and account growth.

The Client Success Partner manages client relationships, ensures successful use of Gartner services, and drives client satisfaction and retention through effective engagement and communication.

The Client Success Associate ensures that clients receive value from Gartner's services by understanding their business challenges and facilitating their engagement with relevant resources. Responsibilities include onboarding clients, demonstrating products, and collaborating with sales teams to maximize client satisfaction.

Client Success Managers serve as the main contact for clients, ensuring satisfaction and alignment of needs, operating in a cloud-based environment, and providing analytical support to drive value from MedInsight's products.

Global customer success lead for Harvey's law school program. Own product training, onboarding, activation, reporting, and CRM maintenance across 100+ schools. Build playbooks and a scaled tech-touch model, support signings and early activation, partner with Legal Engineers to drive product improvements, and act as the expert escalation for geo managers to ensure adoption and account health.

Manage a portfolio of higher-education accounts to drive adoption, retention, and growth. Secure renewals, identify upsell/cross-sell opportunities, develop success plans, run data-driven reviews, build executive relationships, represent customer feedback internally, and champion customer advocacy.

Manage a portfolio of higher-education accounts to drive adoption, secure renewals, and grow revenue through upsells and cross-sells. Build executive relationships, develop success plans, lead data-driven reviews, monitor customer health, and represent customer feedback to Product, Marketing, and Sales. Champion customer advocacy and collaborate across teams to ensure measurable outcomes.

Manage a large portfolio of lower-tier customers in the DFW area, serving as primary contact to resolve issues, run virtual check-ins, drive product adoption, identify low-touch upsell opportunities, monitor customer health metrics, and update retention data to prevent churn and grow accounts.

Manage and grow client relationships across functions, onboarding and engaging clients to maximize value from Gartner subscriptions. Facilitate client calls, surface priorities, recommend action plans, collaborate internally to resolve issues, and monitor engagement and retention metrics to drive satisfaction and growth.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.

Manage an SMB portfolio to drive product adoption, retention, and revenue. Build success plans, run executive reviews, monitor account health, support renewals and upsells, and maintain CRM and Gainsight hygiene while collaborating across Sales, Onboarding, and Product.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Drive customer adoption and success across pre-sales, onboarding, deployment, and renewals. Conduct technical discovery and demos, monitor integration and usage, identify churn risk, lead renewals and expansion, and build customer advocacy while collaborating with sales and applications engineering.

Post-sale customer-facing role owning onboarding through renewal for public accounting audit clients. Advise on audit workflows, drive adoption and measurable value, manage health and risk, coordinate cross-functional teams, run Executive Business Reviews, support renewals/expansion, and surface customer insights to Product and Leadership.

Provide post-sales technical product expertise to public-sector customers to drive adoption of GitLab use cases (SCM, CI/CD, DevSecOps, Agile Planning). Deliver webinars, hands-on labs, workshops, and office hours in a pooled model; advise on architecture and implementation; collaborate with CSMs, AEs, and Renewals; create reusable enablement content and maintain specialty competency.

Lead white-glove onboarding and adoption for enterprise and team subscribers, run live trainings and webinars, support product adoption and retention, monitor customer health, gather feedback, triage inquiries, identify expansion opportunities, create educational resources, and collaborate cross-functionally to improve the subscriber experience.

The Client Success Consultant manages client relationships, ensuring effective implementation and adoption of AI solutions, while identifying growth opportunities and maximizing retention.

Manage onboarding, adoption, and growth for a mid-market book of hotel clients. Serve as product expert, build stakeholder relationships, resolve technical challenges, and collaborate with Sales and Product to drive expansion and customer value.

Own enterprise client relationships to drive engagement, retention, renewals, and expansion. Deliver data-driven business reviews, resolve client issues, contribute playbooks, and collaborate cross-functionally. Travel 20–30% as needed to build strong partnerships.

The Senior Customer Success Manager drives business impact for complex clients, ensuring customer goals are met through strategic planning, relationship management, and resource mobilization while leveraging Tableau expertise.