Top Customer Success Jobs in Dallas, TX

Lead and grow strategic relationships with veterinary corporate hospital consolidators. Serve as primary contact, gather product feedback, conduct business reviews, develop account roadmaps, and align customer needs with product and company strategy to drive adoption and account growth.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Provide post-sales technical product expertise to public-sector customers to drive adoption of GitLab use cases (SCM, CI/CD, DevSecOps, Agile Planning). Deliver webinars, hands-on labs, workshops, and office hours in a pooled model; advise on architecture and implementation; collaborate with CSMs, AEs, and Renewals; create reusable enablement content and maintain specialty competency.

The Customer Success Associate manages 90+ commercial accounts, leveraging automation and data to ensure customer health, drive engagement, and handle renewals.

Lead white-glove onboarding and adoption for enterprise and team subscribers, run live trainings and webinars, support product adoption and retention, monitor customer health, gather feedback, triage inquiries, identify expansion opportunities, create educational resources, and collaborate cross-functionally to improve the subscriber experience.

Global customer success lead for Harvey's law school program. Own product training, onboarding, activation, reporting, and CRM maintenance across 100+ schools. Build playbooks and a scaled tech-touch model, support signings and early activation, partner with Legal Engineers to drive product improvements, and act as the expert escalation for geo managers to ensure adoption and account health.

The Client Success Consultant manages client relationships, ensuring effective implementation and adoption of AI solutions, while identifying growth opportunities and maximizing retention.

Manage onboarding, adoption, and growth for a mid-market book of hotel clients. Serve as product expert, build stakeholder relationships, resolve technical challenges, and collaborate with Sales and Product to drive expansion and customer value.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

The Senior Customer Success Manager drives business impact for complex clients, ensuring customer goals are met through strategic planning, relationship management, and resource mobilization while leveraging Tableau expertise.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

Manage onboarding and ongoing relationships for Gartner clients, surface business priorities, recommend action plans, drive engagement and adoption of Gartner services, collaborate internally to remove obstacles, and monitor client performance metrics to ensure satisfaction, retention, and growth.

Serve as primary contact for strategic mortgage customers—onboard, drive adoption, manage renewals, and support upsells. Monitor KPIs and customer health, troubleshoot API issues, escalate complex support cases, and build repeatable success processes to reduce churn and scale retention.

Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.

The Senior Engagement Manager will manage client relationships, ensure project success, optimize processes, and drive customer value. They will coordinate projects, address client needs, and analyze workflows to enhance operational effectiveness.

The Client Success Associate ensures clients receive value from Gartner services, onboarding clients, managing accounts, and driving engagement to meet business priorities.

Manage day-to-day customer relationships for corporations, law firms, and small businesses; deliver consultative service, process orders, drive cross-sell opportunities, handle escalations, and use Salesforce and internal systems to ensure timely, accurate responses while developing subject-matter expertise.

Manage and grow client relationships, onboard new clients, demonstrate Gartner services' value, drive engagement and retention, conduct business reviews, and collaborate internally to maximize client ROI and satisfaction.

Manage a portfolio of 45+ customers to drive adoption, retention, expansion, and satisfaction. Act as primary contact, deliver business reviews, surface upsell opportunities, collaborate cross-functionally, use data to prioritize actions, and mentor team members.

Lead complex global customer onboarding, adoption, and retention efforts. Act as senior point of contact for executive-level customers, manage escalations, drive product adoption, develop Customer Success Plans, coordinate cross-functional teams, and deliver post-onboarding follow-up and process improvements to reduce churn and grow accounts.

Manage long-tail community accounts (<$5K/month) and guide customers through SMS setup, messaging compliance, and troubleshooting. Track metrics, proactively resolve issues, surface expansion opportunities, coordinate with internal teams, maintain datasets, and use AI tools to automate workflows and insights.

Lead enterprise customer success for Canary's largest global hotel brands, acting as executive sponsor for strategic accounts. Drive deployments, adoption, retention, and expansion; build executive relationships; develop and manage a high-performing enterprise CSM and implementation team; create scalable processes, cross-functional alignment, and metrics to measure customer health and success.

Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.