Top Customer Success Jobs in Dallas, TX

Manage strategic engagement with large enterprise customers to drive product adoption, value realization, renewals, and expansion. Build executive relationships, create Success Plans, lead business reviews, coordinate cross-functional resources, track adoption and health in Gainsight, and meet an annual ARR quota while leveraging AI-enabled tools.

Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.

Provide post-sales technical expertise to help customers adopt GitLab via webinars, labs, workshops, and consultative engagements. Collaborate with CSMs, AEs, and renewals to support implementations, architecture, CI/CD, SCM, DevSecOps, and Agile Planning. Create reusable enablement content and maintain specialty competency.

Manage assigned client accounts to ensure satisfaction and renewals. Coach clients on SailPoint/IdentityIQ identity and access solutions, monitor usage and risks, provide strategic updates, identify expansion opportunities, and drive resolutions to customer issues.

Manage relationships with assigned clients to drive satisfaction, adoption, renewals, and product value. Advise on SailPoint IdentityIQ solutions, monitor account health, surface expansion opportunities, provide executive updates, and ensure contract renewals.

Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.

Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.

Manage and grow merchant relationships by delivering proactive client success strategies, identifying upsell opportunities, conducting performance reviews, resolving issues, and collaborating cross-functionally to align client goals with company solutions.

Serve as primary client contact and strategic advisor for veterinary accounts. Host meetings, track action items, manage catalog updates and campaigns, deliver performance analyses and presentations, coordinate with product/engineering and onboarding, and nurture corporate relationships to drive loyalty and platform adoption.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Lead onboarding, adoption, escalation management, and retention for complex global customers. Serve as senior point of contact, drive customer success plans, coordinate cross-functional teams, identify churn risk, manage escalations and continuous improvement, and influence product/process adoption across regions.

Lead customer success for Infrastructure Platform customers: define strategy, drive onboarding, adoption, expansion and retention, coach teams, track health/CSAT metrics, and coordinate cross-functional delivery across cloud platforms for large, complex accounts.

Manage onboarding, adoption, and long-term success for 40+ mid-market legal and in-house clients. Lead strategic implementations, train users, create scalable playbooks and self-help materials, monitor adoption and health metrics, drive renewals and expansion, and relay customer feedback to product and internal teams.

Manage and grow a portfolio of post-onboarding automotive repair shops, proactively reduce churn, protect recurring revenue, and drive expansion through consultative, strategic account management for multi-shop operators and complex customer relationships.

Manage a portfolio of enterprise customers to ensure adoption, retention, and expansion. Build executive relationships, conduct business reviews, troubleshoot escalations, track performance metrics, influence product strategy, mentor junior CSMs, and support cross-functional initiatives to drive customer value and reduce churn.

Own post-sale adoption, utilisation, renewals, and expansion for a region of customers. Drive measurable end-user use, evidence creation, and commercial outcomes through adoption frameworks, change management, risk intervention, QBRs, and cross-functional leadership with Product, Support, and Enablement.

The Client Success Consultant manages client relationships, ensuring effective implementation and adoption of AI solutions, while identifying growth opportunities and maximizing retention.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

Serve as primary relationship manager for airline clients and vendor couriers, overseeing day-to-day operations, SLAs, and escalations. Produce QBRs and performance reports, leverage data and AI to improve logistics and ETA accuracy, partner with Product and Engineering on feature requests, and optimize vendor courier networks to drive operational efficiency and customer satisfaction.

The Senior Customer Success Manager drives business impact for complex clients, ensuring customer goals are met through strategic planning, relationship management, and resource mobilization while leveraging Tableau expertise.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

Serve as primary contact for strategic mortgage customers—onboard, drive adoption, manage renewals, and support upsells. Monitor KPIs and customer health, troubleshoot API issues, escalate complex support cases, and build repeatable success processes to reduce churn and scale retention.

The Client Success Associate ensures clients receive value from Gartner services, onboarding clients, managing accounts, and driving engagement to meet business priorities.

Manage and grow client relationships, onboard new clients, demonstrate Gartner services' value, drive engagement and retention, conduct business reviews, and collaborate internally to maximize client ROI and satisfaction.