Top Customer Success Jobs in Cleveland, OH

The Customer Success Manager ensures clients realize measurable outcomes by optimizing their journey and driving product adoption through engagement, training, and collaboration with sales teams.

The Senior Customer Success Manager will enhance enterprise relationships, drive retention and expansion, and build Customer Success processes at Reforge. This includes managing strategic accounts and collaborating with sales and product teams to improve customer outcomes.

The Customer Success Manager II manages customer relationships, driving platform adoption and retention, while collaborating with various departments to ensure client success.

As a Customer Success Manager, you will manage relationships with customers, implement plans to achieve goals, and track success metrics, ensuring satisfaction and growth opportunities.

The AI Client Success Manager drives adoption and value realization of AI CTRL services while identifying growth opportunities within existing clients. Responsibilities include building client relationships, monitoring client satisfaction, and managing cross-sell opportunities.

The Customer Success Manager will cultivate relationships with healthcare clients, ensuring satisfaction and retention while overseeing post-sale processes and performance metrics.

As a Commercial Customer Success Manager, you will manage customer accounts, ensuring onboarding, adoption, and renewals while driving value from the AI-powered platform and collaborating with internal teams.

As a Manager of Customer Success, you'll lead a team, manage customer escalations, ensure team effectiveness, and contribute to overall CS growth and operations.

The Mid-Market Customer Success Manager at BrightHire oversees a portfolio of customers, driving engagement from implementation to renewal while ensuring customer satisfaction and value realization. The role requires autonomy, data fluency, strong communication skills, and collaboration across teams to optimize customer outcomes.

As a Customer Success Manager, you will drive adoption and revenue growth for AI solutions, manage Enterprise accounts, and ensure customer success through strategic execution and relationship management.

Own a portfolio of 5–10 enterprise accounts to drive net revenue retention, renewals, and expansion. Serve as a strategic advisor, deliver executive-level reviews, track KPIs, identify risks and growth signals, and coordinate cross-functional teams to realize measurable ROI.

The Customer Success Consultant will lead project implementations, manage relationships with clients, ensure solution alignment, and support ongoing success while enhancing customer satisfaction.

The Vice President of Customer Success leads customer value initiatives, oversees onboarding and adoption of services, manages account strategies, and collaborates across departments to enhance customer experience and retention.

In this role, you'll manage customer relationships, ensuring value delivery, manage customer journeys, and collaborate with cross-functional teams to drive customer success.

The Customer Success Engineer will work with users to maximize the platform's value, providing technical support and collaborating with various teams.

The Customer Success Manager at Cayuse drives customer success activities, minimizes churn, influences product adoption, and partners with internal teams to ensure customer satisfaction and value.

The Senior Enterprise Customer Success Manager ensures the success of enterprise customers by building relationships, driving product adoption, advocating for customer needs, and identifying growth opportunities through customer success plans and regular communication.

The Customer Success Ops Intern will support the post-sales organization by auditing customer data, optimizing processes, creating training materials, and collaborating cross-functionally to enhance customer experience.

The Customer Success Specialist supports clients by driving engagement, providing training, troubleshooting issues, and ensuring compliance with service level agreements. They document customer interactions and facilitate effective communication between clients and the company.

Lead post-sales onboarding and customer engagement for Study Design products, ensuring smooth activation and driving value realization through analytics and AI practices.

As a Senior Customer Success Manager, you will manage customer relationships, ensure successful onboarding, increase adoption, and handle contract renewals while fostering customer engagement and value realization.

The Client Success Manager will manage relationships with client partners, oversee account plans, ensure client satisfaction, and analyze program metrics to demonstrate value.

The Enterprise Customer Success Manager at Tavily guides enterprise customers through onboarding, implementation, and adoption of the AI search platform, ensuring customer satisfaction and value realization while advocating for customer needs internally.

The Principal Customer Success Manager will manage high visibility accounts in Life Sciences, enhancing relationships and ensuring successful solution adoption while providing critical feedback to PTC.

The Customer Success Associate role involves customer engagement, operational tasks, strategic account planning, and advocating for customer needs, with a focus on career development in Customer Success Management.