Top Customer Success Jobs in Cleveland, OH

Own strategic relationships with enterprise customers to drive AI-powered customer experience transformation. Develop multi-year roadmaps, deliver executive business reviews, influence AI and automation adoption, drive platform adoption and expansion, measure ROI, orchestrate cross-functional delivery, and represent the customer voice to shape product and go-to-market strategy.

Lead Zoom's Customer Success transformation by converting strategy into operational capability. Redesign measurement, engagement frameworks, and operating model to drive retention, adoption, and revenue growth. Run executive reviews, align cross-functional stakeholders, and implement processes, tools, and metrics to change frontline behavior and demonstrate measurable business impact.

Manage a portfolio of advertising clients for Quora, provide strategic guidance to scale revenue, troubleshoot campaign delivery, optimize performance campaigns, conduct business reviews and check-ins, translate analytics into actionable insights, and share best practices internally and externally.

Serve as primary customer advocate for high-value public sector (SLED) accounts, driving adoption, retention, and expansion. Coordinate cross-functional teams to implement Vanta, lead executive reviews, mitigate churn, identify growth opportunities, and align security and compliance outcomes with agency mission and procurement requirements. Require regular onsite visits and strategic planning.

Lead a portfolio of merchant clients through onboarding and ongoing program management. Serve as primary contact, drive performance and growth plans, analyze data, coordinate cross-functional teams, ensure compliance and contractual obligations, resolve operational issues, and deliver regular client reviews to maximize satisfaction and retention.

Serve as a trusted advisor to enterprise Sales, Marketing, and Revenue Ops leaders to drive adoption, retention, renewals, and expansion. Manage a $5M+ book of business, build strategic success plans with ROI metrics, partner cross-functionally, advocate customer needs into the product roadmap, and deliver customer marketing (case studies/references).

Lead and transform the Customer Success function into a commercially‑focused, scalable operation. Build account tiers, playbooks, handoffs, coaching, metrics, and enablement to drive adoption, renewal, and expansion while personally supporting top accounts and coaching the CSM team.

The Manager of Customer Success leads a team responsible for customer success in the Eastern region, focusing on renewals, churn, and expansion while collaborating cross-functionally to enhance customer experience and ensure predictable outcomes.

Manage a portfolio of SMB and/or mid-market customers through onboarding to ongoing success; drive adoption, training, and product education; monitor health metrics; identify upsell opportunities; communicate customer feedback to product and engineering; develop scalable processes and collaborate cross-functionally to ensure retention and growth.

Manage a portfolio of SMB and/or mid-market SaaS customers through onboarding, adoption, and growth. Drive platform education, monitor health metrics, identify upsell opportunities, and collaborate cross-functionally to surface customer feedback and improve processes.

Lead end-to-end onboarding of employee benefits programs for newly acquired clients. Design onboarding strategies, manage timelines and deliverables, coordinate with carriers/vendors/HRIS, ensure data integrity and enrollment readiness, and transition clients to account management.

Manage a portfolio of ~100 accounts as the primary CSM to drive retention, adoption, and growth. Build senior relationships, deliver product training, analyze usage data to design outreach campaigns, mitigate churn, facilitate cross-functional resolutions, support renewals and upsells, collect product feedback, and create customer advocacy.

The Global Vice President of Customer Success will lead the Customer Success organization globally, driving strategy, customer satisfaction, retention, and growth, while fostering a high-performing team culture.

The Customer Success Manager will educate clients on creative strategy, build relationships, and help maximize their use of Motion's platform through engagement and tailored support.

As a Client Success Manager - Mid Market at Hinge Health, you'll manage client relationships, drive product adoption, and ensure client retention through strategic communication and data-driven insights.

The Customer Success Manager will oversee a customer portfolio, drive user adoption, manage renewals, and identify expansion opportunities while collaborating with various internal teams to optimize customer success with Nue's products.

The Senior Client Success Account Manager drives revenue growth by identifying cross-sell and upsell opportunities, collaborating with internal teams, and managing client relationships to enhance client impact.

Lead technical customer success for enterprise clients: manage major incidents, drive onboarding and adoption, develop success plans, analyze usage and risks, advise on IAM/cloud architectures, collaborate with Product and Engineering, and influence stakeholders including C-level.

Serve as primary post-sales relationship owner for federal customers, driving onboarding, adoption, and retention of HiddenLayer cybersecurity/AI solutions. Coordinate cross-functional teams, conduct business reviews, mitigate risks, capture customer feedback, and support renewals and expansion in complex federal environments.

The Senior Customer Success Manager leads the customer journey, oversees operational improvements, manages escalations, and mentors teams within a fast-paced ecommerce environment.

As a Customer Success Representative, you will support Dubber's channel partners and customers, ensuring high-quality service, onboarding, and retention, while troubleshooting issues and maintaining relationships to drive satisfaction.

Serve as strategic and technical owner for a book of ClickUp accounts: lead onboarding, drive adoption and AI/automation enablement, map and optimize workflows, monitor account health, deliver measurable ROI, and partner cross-functionally to support renewals, expansions, and product feedback.

The Customer Success Executive will engage with health plan clients, drive user adoption of AI solutions, align implementations, and enhance overall client satisfaction.

Serve as long-term strategic partner for a portfolio of health-system clients, driving platform adoption, client health, renewals, and expansion. Build executive relationships, monitor utilization metrics, manage escalations, coordinate internal teams, and translate operational data into measurable TeleTracking use cases and outcomes.

The Level II Client Success Manager manages healthcare food service accounts, fostering client relationships, driving system optimization, and ensuring value delivery while aligning client strategies with the company's solutions.