Customer Success Manager, Cohort
US – Remote
We’re searching for a Customer Success Manager to join our team team, so that we can ensure that our customers’ healthcare organizations derive maximum value from our innovative software solutions. The Customer Success Manager will will actively participate in onboarding new clients, tracking and managing account health and sentiment, and ensuring and growing successful usage of RLDatix’s solutions through usage strategies to drive customer satisfaction, adoption, and retention.
This is an exciting time to join RLDatix as we are building the CS function. We're looking for individuals who like the challenge of building and transforming. The day one focus for this role will be working alongside the Relationship Management team to learn renewals and support the transition to the CS team. Since the CS Team is still building, reporting lines may roll up to Relationship Management in the interim, as we are also actively recruiting for the leader of the Customer Success team.
How You’ll Spend Your Time
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Build and maintain trusted, long-term customer relationships, earning respect and trust on behalf of RLDatix
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Develop and manage success plans using objective data, in collaboration with the account team.
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Measure and analyze CSAT (Customer Satisfaction) by solution to identify trends and determine any necessary corrective actions.
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Proactively manage customer communications, tailoring information to customer-specific needs and aligning it with their mission and desired outcomes.
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Drive adoption by sharing relevant usage data, share ‘best practice’ goals, promote upcoming webinars and thought leadership events on products and solutions.
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Ensure a seamless renewal process by monitoring and managing client health, satisfaction, escalations, and sentiment.
What Kind of Things We’re Most Interested in You Having
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3+ years of experience in a Customer Success role within a Healthcare SaaS company
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Proven success in managing customer engagement, optimizing usage and outcomes, and achieving significant improvements in customer satisfaction metrics, sentiment, and/or NPS.
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In-depth knowledge on how to leverage data to drive customer insights and business decisions.
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Sincere interest in building long-term relationships with customers
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A knack for working collaboratively within a fast-paced, evolving team
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [email protected].
Skills Required
- 3-5+ years in Customer Success, account management, or SaaS leadership with enterprise and midmarket experience
- Proven track record driving customer engagement, product adoption, usage optimization, and improving satisfaction/NPS
- Experience managing customer migrations/adoption from legacy platforms and leading organizational change
- Proficiency with Customer Success platforms, CRM systems, and analytics tools
- Comfortable with Excel, PowerPoint, and Word
- Mentoring and coaching less experienced Customer Success Managers
- Experience or interest in AI
RLDatix Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RLDatix and has not been reviewed or approved by RLDatix.
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Affordable Benefits — Health coverage is often described as affordable, with HSA/FSA options and efforts to offset plan changes. Feedback suggests core medical, dental, and vision offerings deliver solid value.
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Leave & Time Off Breadth — Generous PTO and paid holidays are consistently highlighted, supporting work-life balance. Feedback suggests time-off policies are a clear strength alongside hybrid/remote flexibility.
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Retirement Support — A 401(k) with company matching is recognized as a meaningful component of total rewards. Feedback suggests retirement benefits are straightforward and dependable.
RLDatix Insights
What We Do
At RLDatix, we believe that what flows through our software is more than bits and bytes — it’s human lives. This is our mantra, our mindset, our passion and our purpose. We deliver comprehensive healthcare software solutions designed to raise the standard of care for patients, providers and healthcare organizations around the world. What sets us apart: 🌎 Global reach, local impact — We serve over 10,000 organizations across 30+ countries. 💙 Culture of purpose — Our team is united by the conviction that healthcare work is a privilege. 🤝 Partnership mindset — We see ourselves as more than a vendor; we strive to be a trusted ally in improving patient safety and care. 💡 Innovation-driven — We continuously evolve our platform to help our customers stay ahead in compliance, safety, outcomes and efficiency. Join us as we continue to empower healthcare systems to do more — for their patients, staff and communities.
