About Renaissance
When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
Job Description
We believe that Customer Success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are looking for you to drive successful implementations at scale while also achieving Renaissance’s business outcomes.
Territory: This role covers a book of business that traverses multiple states. We ideally need someone located in the MST or PST time zone.
In this role as Customer Success Manager III, you will be responsible for:
- Manage assigned portfolio customers with significant independence; Develop strategic customer relationships across territories and execute impactful strategies to drive strong business results
- Proactively and reactively ensure that customers are continuously delighted throughout their journey with Renaissance
- Partner with Sales to develop and execute account growth strategies across shared customers, leveraging deep customer insights to drive expansion opportunities within customer accounts
- Take ownership of risk identification, documentation, and escalation within their area. Apply customer and territory insights to ensure timely and accurate reporting of risks
- Identify opportunities for upselling and cross selling and work closely with the sales team to close any sales opportunities
- Lead complex customer success initiatives and serve as the escalation point for accounts, developing innovative solutions for sophisticated customer challenges
- Assist with product order queries and working with logistics team to resolve product order related issues
- Ensure that customers fully understand our product, benefits, and features
- Drive engagement and full adoption of our product and deployed hardware. Manage multiple tasks and higher levels of complexity
- Observe themes/ Gather feedback from customers and relay it to the product development team to enhance our product based on customer nee
- Monitor customer accounts and re-actively address any signs of dissatisfaction or potential churn, taking measures to retain customers
- Guide new customers through the onboarding process, ensuring a smooth transition and setup on our platform with 1:many communicati
- Independently drive customer strategies for personalized engagement
- Act as a mentor to internal teams as needed to set expectations around customer success management; Serve as a subject matter expert for customer success strategies and product support
- Develop strong product and industry knowledge to support customer success strategies and provide product-related assistance; Contribute to thought-leadership initiatives and support organizational presence at key customer and industry events as opportunities
Qualifications
For this role as Customer Success Manager III, you should have:
- 3-5 years experience in Customer Success required
- Strong understanding of the K12 education competitive landscape
- Strong organizational, analytical and detail-oriented thinking skills with the ability to operate in a highly efficient manner in a goal-oriented environment
- Excellent CS strategy acumen with good business development and negotiating skills
- Strong interpersonal, written, presentation and oral communication skills
- Proven track record of meeting/exceeding goals and targets and delivering outcomes to customers
Bonus Points
- Experience within a SaaS education company
Additional information
Customer Success Managers at Renaissance are brought in as a CSM I, II, or III that is commensurate with experience. The level you are hired at will be determined by the interview and recruiting process. The job description is based on your book of business. Your title is based on your experience and background. All your information will be kept confidential.
Salary Range: $61,800 - $75,000. This range is based on national market data and may vary by location. This is a base salary only, additional bonus for hitting CSM targets applies.
Benefits for eligible US employees include:
- World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
- Health Savings and Flexible Spending Accounts
- 401(k) and Roth 401(k) with company match
- Paid Vacation and Sick Time Off
- 12 Paid Holidays
- Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
- Tuition Reimbursement
- Life & Disability Insurance
- Well-being and Employee Assistance Programs
Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future!
Equal Opportunity Employer
Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.
For California Residents, please see our Privacy Notice for California Job Candidates here.
Reasonable Accommodations
Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.
Employment Authorization
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For more information about Renaissance, visit: https://www.renaissance.com
Skills Required
- 3-5 years of experience in Customer Success
- Strong understanding of the K-12 education competitive landscape
- Strong organizational, analytical, and detail-oriented thinking skills
- Ability to operate efficiently in a goal-oriented environment
- Customer success strategy expertise
- Business development and negotiating skills
- Strong interpersonal, written, presentation, and oral communication skills
- Proven track record of meeting or exceeding goals and targets and delivering customer outcomes
- Experience within a SaaS education company
Renaissance Learning Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Renaissance Learning and has not been reviewed or approved by Renaissance Learning.
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Parental & Family Support — Up to 20 weeks parental leave (14 paid + 6 unpaid) with Milk Stork support is positioned as a standout among mid-size U.S. employers. Family-friendly policies and remote/hybrid flexibility bolster support for new parents.
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Leave & Time Off Breadth — Paid vacation, 12 paid holidays, flexible schedules, and volunteer time provide a broad time-off toolkit. Role-appropriate hybrid/remote options extend flexibility beyond standard PTO.
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Wellbeing & Lifestyle Benefits — A premium Calm subscription, EAP, wellness resources, and tuition assistance add meaningful lifestyle and development value. Donation matching and volunteer time further enhance non-cash rewards.
Renaissance Learning Insights
What We Do
As a global leader in assessment, reading, and math solutions for pre-K–12 schools and districts, Renaissance is committed to providing educators with insights and resources to accelerate growth and help all students build a strong foundation for success. Renaissance solutions are used in over one-third of US schools and in more than 100 countries worldwide. The Renaissance portfolio includes Star Assessments, for reliable, accurate insights into K–12 student learning; myIGDIs, for accurate assessment of early learning; myON, to increase students’ access to high-quality reading materials; Accelerated Reader, to support independent reading practice; Freckle, for teacher-led differentiated instruction; and Schoolzilla, to give educators actionable insights into trends in student attendance and achievement. Why join the Renaissance team? We're award-winning! From employer of choice certifications to EdTech awards, Renaissance continues to be praised for our inclusive company culture & top-notch product offerings. In 2024, Renaissance earned a consecutive Great Place to Work® certification and was named to Fast Company's list of 100 Best Workplaces for Innovators! In 2023, we were also recognized as a Best Workplace for Women by Fortune magazine. Join our award-winning team today and help accelerate learning for all.
