Top Customer Success Jobs in Cleveland, OH

As a Customer Success Engineer, you'll provide technical expertise and guidance to customers post-sale, enhancing their use of GitLab's solutions through webinars, labs, and best practices. You'll collaborate with internal teams to support implementation and customer relationships.

The Manager, AI Outcomes is responsible for leading a team to ensure customer success in adopting Glean's AI solutions, develop adoption playbooks, engage with stakeholders, and measure ROI and user transformation.

Manage a portfolio of customers to drive adoption, measurable outcomes, and advocacy for the GitLab DevSecOps platform. Provide deployment guidance, lead workshops and Centers of Excellence, translate usage data into actionable recommendations, monitor KPIs, and collaborate with Product, Engineering, Sales, and Services to align on success plans and resolve issues.

The Customer Success Manager will manage client accounts, drive user adoption, act as an advisor, and meet retention KPIs. Responsibilities include relationship building and strategic planning to mitigate churn and promote client success.

As a Customer Success Manager, you'll manage customer relationships, ensuring satisfaction and platform adoption while identifying growth opportunities and risks. You'll prepare success plans and track key metrics.

The Client Success Director manages relationships with Adobe accounts, focusing on commercial growth, strategic leadership, and client satisfaction. Responsibilities include driving upsell strategies and leading client engagements with senior stakeholders to maximize Adobe solutions.

The Lead Research Advisor will drive customer relationships, maximize platform adoption, manage a team, and ensure successful outcomes in UX research projects.

The VP of Customer Success manages technical programs, drives revenue growth, and leads a team to enhance client relationships and project delivery.

Lead and develop a high-performing team of Customer Success Executives in healthcare technology, driving enterprise client relationships and implementing successful strategies.

The Customer Success Executive ensures successful implementation and adoption of AI solutions in healthcare settings, fostering relationships and improving workflows.

The Customer Success Engineer will support clients with implementation, onboarding, and growth, crafting solutions to meet their needs and ensuring success.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

Drive business outcomes for enterprise customers by enabling effective SEO analytics. Build strong relationships, support platform integration, and communicate complex requirements to ensure customer satisfaction and success.

The Senior Engagement Manager will manage client relationships, ensure project success, optimize processes, and drive customer value. They will coordinate projects, address client needs, and analyze workflows to enhance operational effectiveness.

The Customer Success Manager will manage a portfolio of customer relationships to drive retention, adoption, and growth through proactive engagement and strategic partnerships, working closely with Sales, Operations, and Product teams for seamless delivery and strong relationships.

The Clinical Nurse Consultant ensures post-go-live success for ICU Medical's infusion devices, providing clinical guidance, support, data analysis, presentations, and coordinating with cross-functional teams to enhance the customer experience.

As a Customer Success Manager (Enterprise), you will manage a portfolio of trade companies, ensuring they maximize software value through tailored support and analysis.

The Premier Customer Success Manager at AppDirect will enhance customer relationships, optimize cloud GTM strategies, and ensure successful adoption of cloud marketplaces. Responsibilities include training customers, conducting executive reviews, and collaborating across teams to improve customer satisfaction and retention.

The Associate Director, Client Success role involves managing strategic client accounts in the public sector, driving revenue growth, retention, and collaboration across healthcare organizations while ensuring measurable client outcomes.

The Customer Success Manager ensures enterprise clients achieve business value from AI Agent investments by managing relationships, analyzing data, and guiding customer journeys.

The Technical Customer Success Manager will manage demos, onboarding, and early customer success, enhancing customer experiences post-sale and facilitating deal closures.

As a Customer Success Manager at Nevis, you'll enhance client relations, drive product engagement, collect feedback for product development, and support Registered Investment Advisors in using Nevis's AI platform effectively.

As a Customer Success Manager, you will focus on customer objectives, manage relationships, monitor account health, and develop strategic success plans, while achieving retention and sales targets.

The Customer Success Manager will onboard customers, monitor account health, conduct check-ins, and collaborate with teams to ensure customer success. They will also document interactions in HubSpot and work towards retention targets.

The Customer Success Manager will build and scale the customer success function, ensuring customer satisfaction, driving adoption, securing renewals, and expanding revenue through upsells and cross-sells.