Top Customer Success Jobs in Cleveland, OH

Drive business outcomes for enterprise customers by enabling effective SEO analytics. Build strong relationships, support platform integration, and communicate complex requirements to ensure customer satisfaction and success.

Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

As a Customer Success Manager, you will manage relationships with customers, implement plans to achieve goals, and track success metrics, ensuring satisfaction and growth opportunities.

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

Lead and manage a team of Client Success Managers to drive proactive outreach, customer reviews, NPS improvement, onboarding/offboarding, cross-functional issue resolution, capacity planning, and scorecard metrics. Coach staff, serve as escalation point, ensure documentation and SOP adherence, collaborate with sales/support/product, and support recruiting and performance management.

Own the post-sale lifecycle for enterprise accounts, drive GRR/NRR, manage renewals and expansions, run executive reviews and success plans, boost product adoption, use AI-assisted tooling for efficiency, forecast renewals, document outcomes in Gainsight, and collaborate with Product and Sales to surface case studies and customer-driven product improvements.

Serve as strategic customer advocate to drive product adoption, deliver value, manage health scores, handle escalations, own renewals and expansion, collaborate cross-functionally, and provide product feedback to ensure customer retention and success.

Build and manage dealership relationships, drive product adoption and ROI, analyze customer performance data, identify churn risks, develop success plans with cross-functional teams, and optimize customer lifetime value.

Manage frontline relationships with dealership customers, drive product adoption and ROI, analyze customer data to optimize outcomes, reduce churn, and collaborate cross-functionally to grow revenue and customer lifetime value.

Manage frontline relationships with dealership customers, drive product adoption and ROI, analyze customer data to optimize outcomes, identify churn risks, collaborate cross-functionally to grow lifetime value, and implement processes to ensure customer success and revenue optimization.

Manage frontline relationships with dealership customers, drive product adoption and ROI, analyze customer data to reduce churn, collaborate cross-functionally to optimize revenue, and implement processes to improve customer health and satisfaction.

Serve as the primary customer contact for dealership clients, driving product adoption, demonstrating ROI, analyzing performance data, reducing churn, collaborating cross-functionally, and developing plans to optimize customer health and revenue.

Manage frontline relationships with dealership customers, drive product adoption and retention, analyze performance data to communicate ROI, identify churn risks, and coordinate cross-functional plans to optimize customer lifetime value and revenue.

Handle client escalations across phone, email, and chat; investigate issues, coordinate with teams and partners, provide timely status updates, escalate complex problems, and suggest process improvements to increase client satisfaction.

Lead and develop a team of Customer Success Managers to drive enterprise customer adoption and retention for BrightEdge. Coach CSMs through SEO lifecycle phases, oversee success programs, set and track KPIs, collaborate cross-functionally, and be hands-on in resolving complex customer challenges to ensure measurable outcomes.

Interim VP, Client Success provides executive leadership during a 3-6 month transition to ensure client retention, operational continuity, and team performance. Responsibilities include executive escalation, portfolio health oversight, cross-functional alignment, driving operational improvements, and delivering a transition roadmap for the incoming VP. The role partners with Sales, Product, Legal, Finance, and Executive Leadership to protect revenue and stabilize client-facing operations.

Serve as technical lead for strategic customers: onboard, train, troubleshoot, and optimize Tailscale deployments. Drive adoption via QBRs, provide configuration and integration support, escalate product feedback to engineering, create documentation, and collaborate with sales/product/support to expand usage and ensure long-term customer success.

Own renewal and growth for a 5-10 enterprise account portfolio. Serve as primary client contact, deliver business reviews, craft data-driven narratives, identify expansion opportunities, present product roadmaps, run strategy sessions, host events, and generate referrals.

Lead enablement programs for a scaling Customer Success organization: design onboarding, learning paths, playbooks, and reinforcement strategies; manage enablement systems; partner with CS leaders, Product Marketing, and RevOps; measure impact on retention and expansion; deliver training and embed best practices to accelerate ramp and drive customer outcomes.

Serve as primary client contact for inquiries, onboarding, billing, and churn intervention. Maintain CRM hygiene, execute structured outreach and EOD reports, coordinate with carriers and internal teams, document interactions, and optimize SOPs to preserve retention and streamline operations.

Manage a large pooled book of eCommerce merchants using AI tooling to prioritize outreach, prevent churn, qualify expansion leads, run consultations, and deliver one-to-many engagement like webinars and campaigns to drive net retention.

The Customer Success Manager will onboard dealership accounts, drive product adoption, manage relationships, and create operational processes while providing customer feedback to improve the product.

Own onboarding and early customer success: launch and monitor ads, websites, and funnels; diagnose and fix performance issues across ads, traffic, conversion, and lead quality; coordinate with customers and internal teams; manage multiple customers and iterate quickly to drive revenue outcomes.