Top Customer Success Jobs in Santa Cruz, CA

Manage a large portfolio of Commercial Real Estate customers to drive retention, product adoption, and ROI. Develop scalable playbooks and programs, monitor health scores and usage to identify risks and growth, manage renewals and escalations, and collaborate with Sales, Product, and Support. Maintain accurate records in SFDC and HubSpot and deliver data-driven insights to improve customer outcomes.

Remote Client Success Manager owns 20–40 Amazon client accounts end-to-end: onboarding, strategy, weekly performance analysis, and retention. Coordinate daily with PPC strategists, execute structured processes, log changes, escalate issues quickly, and maintain 2-hour business-hour responsiveness. Operate in a fast-paced agency environment using Amazon and analytics tools to drive profitability and prevent churn.

Manage a portfolio of consumer goods, F&B, and retail customers to drive adoption of the GoSpotCheck platform. Lead onboarding, training, strategic planning, and Executive Business Reviews. Use data, SQL, and advanced Excel to surface recommendations, track health scores and retention metrics, and identify expansion opportunities. Build executive relationships and demonstrate ROI while coordinating cross-functional support.

Owner of strategic relationships for large, multi-national employer partners. Develop account strategies, lead C-suite conversations, present data-driven VOI/ROI, align product roadmap, drive engagement, mitigate risks, and collaborate cross-functionally to ensure renewals and customer success.

This role involves building strong customer relationships, aligning Five9 solutions to client goals, and collaborating with internal teams for customer success.

The Mid-Market Customer Success Manager at BrightHire oversees a portfolio of customers, driving engagement from implementation to renewal while ensuring customer satisfaction and value realization. The role requires autonomy, data fluency, strong communication skills, and collaboration across teams to optimize customer outcomes.

As a Customer Success Manager at Nevis, you'll enhance client relations, drive product engagement, collect feedback for product development, and support Registered Investment Advisors in using Nevis's AI platform effectively.

The Customer Success Manager will manage key client relationships, ensuring support and driving the adoption of Adelaide's AU metric while collaborating with internal teams to optimize client campaigns.

The Premier Customer Success Manager at AppDirect will enhance customer relationships, optimize cloud GTM strategies, and ensure successful adoption of cloud marketplaces. Responsibilities include training customers, conducting executive reviews, and collaborating across teams to improve customer satisfaction and retention.

Drive success for high-growth enterprise customers by ensuring they achieve maximum value from Postscript's SMS marketing platform, build relationships, and deliver strategic guidance.

Serve as a trusted advisor for enterprise customers to drive adoption, retention, and growth. Manage onboarding, troubleshoot issues, triage and escalate technical problems, deliver training, monitor usage, and collaborate with sales, product, and engineering to improve customer outcomes and onboarding processes.

Manage assigned accounts to achieve quota, drive renewals and expansion, build executive relationships, monitor adoption and customer health, coordinate technical support, run business reviews, maintain account administration, track activity in Salesforce and Gainsight, and develop consultative success plans to increase product uptake.

Manage post-sale accounts, build and nurture client relationships, act as trusted advisor for DemandFactor offerings, collaborate with sales and internal teams to deliver campaigns, maintain account documentation and reports, and drive client satisfaction and growth.

Serve as post-sale account manager and trusted advisor for assigned clients, coordinating with sales and internal teams to deliver campaigns, manage documentation, resolve issues, and drive account growth through excellent customer service.

Manage post-sale accounts, build and nurture client relationships, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver campaigns, handle documentation and reporting, and drive client satisfaction and growth.

Manage post-sale account relationships for assigned clients, act as a trusted advisor on DemandFactor offerings, collaborate with Sales and internal teams to deliver campaign leads, maintain account documentation and reports, and drive growth through excellent customer service.

Manage post-sale client relationships for DemandFactor offerings, ensuring campaign success and client satisfaction. Coordinate with sales and internal teams, maintain account documentation and reports, and support account growth through strong problem-solving and communication.

Manage post-sale accounts and nurture relationships across assigned clients. Act as a trusted advisor on company offerings, collaborate with sales and internal teams to deliver campaigns, produce account documentation and reports, resolve issues and escalate when needed to drive client satisfaction and growth.

Manage post-sale accounts and nurture relationships for successful campaigns. Act as a trusted advisor on DemandFactor offerings, collaborate with Sales and internal teams to deliver campaign leads, maintain account documentation and reports, resolve client issues and escalate when necessary, and foster account growth through excellent customer service.

Manage post-sale account relationships for ~30+ clients, act as a trusted advisor on product offerings, collaborate with Sales and internal teams to deliver campaign leads, produce account documentation and reports, and drive client satisfaction and growth through strong communication, problem-solving, and prioritization.

Serve as a trusted advisor for assigned accounts, manage post-sale relationships, coordinate with sales and internal teams to deliver campaign leads, maintain account documentation and reports, resolve client issues, and drive account growth through excellent customer service.

Manage post-sale relationships for a book of accounts, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver campaign leads, maintain account documentation and reports, and drive client satisfaction and growth.

Manage post-sale accounts and nurture client relationships as a trusted advisor on DemandFactor offerings. Collaborate with sales and internal teams to deliver campaign leads, maintain account documentation and reports, resolve issues or escalate when needed, and drive account growth through excellent customer service.

Manage post-sale client accounts, act as a trusted advisor on DemandFactor offerings, coordinate with sales and internal teams to deliver campaigns, maintain account documentation and reports, and drive client satisfaction and growth through proactive support.

Manage post-sale account relationships for multiple clients, act as a trusted advisor on DemandFactor offerings, coordinate with sales and internal teams to deliver campaign leads, maintain account documentation and reports, and drive client satisfaction and growth through proactive support.