Top Senior Operations Jobs in Rochester, NY

Leads operational standards, SOPs, process documentation, change management, and readiness activities across markets. Partners with IT, Legal, Compliance, Training, and Operations teams to implement system and process changes, maintain governance, support testing and workflow design, and drive consistent adoption. Uses audits, operational data, feedback, and performance metrics to identify improvements, monitor adherence, and support corrective actions.

Manages fundraising operations, donor data, gift processing, reporting, audits, donor inquiries, grant calendars, registrations, and development team coordination. Supports donor stewardship, funder research, grant submissions, team events, and cross-functional troubleshooting. Requires Salesforce and EveryAction expertise, strong organization, communication, recordkeeping, and commitment to social, racial, and economic justice.

Owns healthcare and telehealth operations across clinical, provider, pharmacy, fulfillment, customer support, and technology partners. Responsibilities include managing workflows and SLAs, resolving complex patient and partner issues, developing SOPs and playbooks, preparing launches, monitoring operational metrics, and building scalable processes in an ambiguous, regulated environment.

Provide hands-on IT support for a distributed workforce, managing endpoint devices, identity and access, SaaS platforms, onboarding and offboarding. Troubleshoot complex macOS, iOS, authentication, connectivity, browser, and application issues; administer MDM, Okta, Google Workspace, Slack, and Zoom. Build automations, maintain inventories and access reviews, improve workflows, document runbooks, and coordinate technical changes across IT, Security, People, and business teams.

Leads the Policy Administration team, overseeing daily operations, staffing, escalations, customer support procedures, and policy servicing. Drives process improvement, workflow innovation, issue resolution, and cross-functional collaboration with product, engineering, compliance, sales, underwriting, and carrier partners. Monitors metrics, prepares reports, uses data to guide decisions, manages Jira tickets, and recruits and develops team members. Requires life insurance knowledge, operational leadership, process improvement experience, and Salesforce or comparable support software proficiency.

Manage onsite imaging operations, workflows, staffing, capacity, financial reporting, SLAs, security, chain-of-custody controls, equipment maintenance, and disaster recovery. Lead performance coaching, resource allocation, system utilization, program implementations, staff onboarding, and client support while serving as backup for the Senior Operations Manager.

Build and lead Apollo’s Partner Operations function within Revenue Operations. Own partner operating models, systems architecture, data quality, attribution, reporting, lifecycle instrumentation, deal registration, commercial operations, and revenue-share coordination. Translate partnership strategy into scalable processes and cross-functional requirements across Systems, Data, Finance, Legal, and Partnerships. Use analytics, automation, and AI to improve partner performance, operational efficiency, and revenue visibility.

Lead Expansion Revenue Operations by designing scalable sales processes, lead scoring, routing frameworks, funnel analytics, and AI-driven workflows. Partner with Sales, Finance, Product, and executive stakeholders to improve go-to-market decisions. Present insights to senior leaders, monitor production systems, and hire, coach, and develop a high-performing team.

Develop commercialization strategies for advanced chemistry and acquired manufacturing capabilities. Lead government, defense, grant, and commercial partnership proposals; analyze markets and customer opportunities; coordinate cross-functional integration initiatives; and build operating mechanisms that accelerate strategic execution. The role works across technical, manufacturing, commercial, financial, and operational teams to advance market entry, production, and revenue.

Leads Temporal’s global Field Operations organization across Sales, Technical Services, and Partners. Owns operating cadence, forecasting, pipeline visibility, territory and quota planning, capacity modeling, partner operations, TAM analysis, performance insights, reporting standards, and process automation. Manages regional and functional operations leaders, partners with executive stakeholders, and establishes AI-native practices across the field organization.

Oversee global delivery operations for a major enterprise account, leading Wellbeing Coordinators and contract Health Coaches. Manage staffing, scheduling, capacity, vendors, delivery standards, regional programming, quality, operational processes, and escalations. Partner with program, account, coaching operations, People, Legal, IT, and Security teams to ensure reliable execution across regions and time zones.

Leads multiple Operations Manager teams responsible for accurate, compliant, and timely money movement transactions. Translates organizational strategy into operational plans, manages performance metrics, mitigates risk, improves processes, and strengthens client experience. Partners with Product, Engineering, Data, Legal, Sales, and Customer Success leadership while developing managers, scaling transaction operations, driving automation, and leading organizational change in a regulated fintech environment.

Manage DraftKings Rewards operations by monitoring engagement, tier progression, reward utilization, and program economics. Analyze player behavior and performance data using SQL to identify improvements, validate reporting, and develop business cases. Coordinate testing, launches, and issue resolution for program enhancements while partnering with Analytics, Finance, and Loyalty Operations. Use AI and automation to improve workflows and analysis, and communicate recommendations to leadership.

Own and build the revenue operations function across Sales, Marketing, and Customer Success. Lead revenue strategy, GTM systems, lead routing, territory design, forecasting, reporting, deal desk, compensation planning, and cross-functional processes. Manage Salesforce, HubSpot, Gong, Intercom, warehouse integrations, APIs, Python, and AI tooling to improve data quality and operational efficiency. Partner with Finance, Analytics, and GTM leadership while managing a Revenue Operations Manager and directing GTM engineering resources.

Owns complex Deal Desk activities, including pricing, approvals, contract coordination, commercial risk assessment, and execution. Supports CPQ administration, workflow governance, forecasting, revenue planning, reporting, dashboards, data reconciliation, and data governance. Partners cross-functionally with Sales, Finance, Legal, Customer Success, and Operations to improve processes, systems, controls, and automation across the revenue lifecycle.

Oversee regional service delivery and customer operations across multiple states. Lead, coach, and develop teams; monitor KPIs; improve processes; allocate labor, budgets, and resources; resolve escalations; and coordinate with Sales, Service, Finance, and other regional leaders. The role supports continuous improvement, operational excellence, and company initiatives in a multi-site telecommunications environment. It is remote but requires travel as needed throughout the Mid-Atlantic region.

Own and improve the organization’s internal operating systems. Lead scorecard, OKR, and KPI implementation; translate strategy into measurable goals; develop operational frameworks and policies; optimize cross-functional processes; identify bottlenecks and risks; and manage the technology stack. The role requires hands-on strategic execution, documentation, training, communication, and organization-wide adoption in a distributed APAC-based team.

Leads strategic planning, operational execution, reporting, and infrastructure for Equip’s Care Operations function. Manages analysts and project managers, drives process improvement and change management, develops performance metrics and dashboards, and partners cross-functionally to scale care delivery and patient experience. The role translates organizational strategy into standardized, accountable systems while using SQL and operational analysis to identify trends and improve efficiency, compliance, and departmental performance.

Leads Commercial Strategy and Operations processes, including reporting, OKR management, forecasting, and planning. Translates business priorities into actionable plans, manages complex cross-functional initiatives, develops executive and Board materials, and provides data-driven insights to Commercial leaders. The role also improves processes, systems, and reporting while managing stakeholder communication, risks, dependencies, and implementation.

Leads product operations and strategy for Consumer Payments, partnering with the VP and squad leaders to translate strategy into execution. Owns operational rhythms, OKRs, roadmap summits, stakeholder alignment, cross-functional workflows, AI adoption, and process optimization. Uses data, analytics, and user research to identify opportunities and support business decisions while coordinating Engineering, Product, Compliance, Finance, and other teams.

Own the GTM systems infrastructure and enablement operations, including Salesforce architecture, integrations, tool implementation, vendor relationships, support queues, onboarding, knowledge bases, and lead-to-cash process documentation. Resolve operational bottlenecks through process redesign, automation, and tooling changes while partnering with IT, Engineering, RevOps, and leadership on technical requirements and systems roadmaps.

Manages remote Central Operations quality support teams, ensuring queue turnaround times, backlog targets, training execution, performance accountability, and operational excellence. Oversees onboarding, coaching, escalated issue resolution, process documentation, root-cause analysis, continuous improvement, and cross-functional collaboration. Supports employee development and succession planning while maintaining compliance with HIPAA, applicable regulations, and labor policies.

Manage daily imaging operations, optimize workflow and capacity planning, maintain imaging equipment and DR processes, support and train staff, coordinate chain-of-custody/security, and represent the branch on DMS operations and implementation calls.

Own and optimize Scorpion’s revenue operations infrastructure, including Salesforce, data architecture, analytics, forecasting, reporting, integrations, automation, and AI enablement. Build dashboards and governance processes, improve forecast accuracy and funnel operations, analyze revenue performance, and advise executives on risks and growth opportunities. Collaborate cross-functionally with Sales, Marketing, Finance, Customer Success, and Product while leading initiatives through technical expertise and influence rather than direct management.

Build and lead Keycard’s revenue operations function from the ground up. Own funnel definitions, forecasting, capacity planning, territories, quotas, post-sales metrics, CRM strategy, and GTM reporting. Bring HubSpot and Clay operations in-house, integrate systems, automate lead routing and nurture workflows, and establish self-serve handoffs. Partner cross-functionally with Sales, Marketing, Product, founders, and post-sales to create scalable enterprise and developer-led revenue motions, with potential to build an operations team.