Cadence is the clinical AI company automating the treatment of chronic disease. Its Clinical Intelligence takes on the routine, high-volume work of chronic care – monitoring patients, surfacing risks, and coordinating action – so clinicians can focus on the decisions that require them. Grounded in partnerships with more than 20 leading health systems, deep EMR integrations, dedicated medical group, and experience serving a population of more than 100,000 patients, the system learns from real-world care delivery, improving as it scales. Cadence has been recognized by TIME as one of the Top 100 HealthTech Companies and by LinkedIn as a Top Startup (#4, 2025).
We are seeking an IT Operations Administrator to deliver excellent employee support and help scale IT operations across a distributed remote workforce. This is a hands-on role spanning endpoint management, identity and access, SaaS administration, and employee onboarding and offboarding.
You’ll independently own complex issues and operational improvements from investigation through implementation. You’ll combine strong technical troubleshooting with practical use of automation and AI-assisted tools to reduce manual work, improve reliability, and help employees work securely and effectively.
What You’ll Do- Own employee technology support from investigation through verified resolution across Slack, ticketing systems, and remote sessions; troubleshoot complex macOS, iOS/iPadOS, browser, connectivity, authentication, and SaaS issues, communicate clear next steps, and participate in the IT on-call rotation for urgent issues outside normal business hours
- Manage the employee technology lifecycle, including onboarding, role changes, leaves of absence, and offboarding; coordinate timely account and access changes, device provisioning, replacements, returns, and remote logistics
- Administer company endpoints through Iru/Kandji, Jamf, or a similar MDM platform; own software deployments, configuration profiles, OS update rollouts, device health, and compliance follow-up, including testing changes and resolving exceptions
- Own day-to-day administration and operational health of Okta, Google Workspace, Slack, Zoom, and related SaaS platforms; troubleshoot configuration, SSO, provisioning, groups, permissions, and integrations with an understanding of downstream impacts
- Maintain accurate device and application inventories, conduct access reviews, and coordinate license clean-up with application owners; apply least-privilege practices and verify that access changes are complete
- Build, test, document, and maintain scripts and workflow automations, using administrative tools and AI-assisted tooling to reduce repetitive work and improve reliability; validate AI-generated outputs, protect sensitive data, and ensure automations have monitoring, failure handling, and clear ownership
- Independently identify recurring issues, prioritize improvements, and drive changes from investigation through pilots, employee communications, deployment, and validation; measure results, plan for recovery, and maintain practical runbooks and self-service guidance while coordinating with IT Engineering, Security, People, and business teams
- 5+ years of experience in IT operations, systems administration, endpoint management, or technical support
- Hands-on experience supporting macOS and iOS/iPadOS, including remote troubleshooting and endpoint administration, and experience with Iru/Kandji, Jamf, or a comparable MDM platform
- Experience administering Okta, Google Workspace, and other modern SaaS applications, with working knowledge of SSO, provisioning, groups, and access lifecycle management, and the ability to troubleshoot across devices, browsers, identity, and integrations
- Experience delivering improvements to IT systems or workflows, including assessing dependencies, testing changes, communicating employee impact, and validating results, with demonstrated ability to own complex issues independently and judge when to escalate
- Experience building or adapting scripts or workflow automations to reduce repetitive work, and the ability to troubleshoot and maintain them; familiarity with GAM, APIs, or scripting languages such as Bash or Python is preferred
- Clear written and verbal communication, and experience working in a distributed, fast-paced environment while explaining technical issues to employees with varying levels of technical familiarity
- Experience using AI-assisted tools to improve IT workflows, with sound judgment about sensitive data, output validation, and when human review is needed
Compensation Range: Our job titles may span more than one career level. The base salary for this role typically ranges between $110-130K, depending on experience, skills, seniority, and business needs. In addition to base salary, this role is eligible for equity as part of the total compensation package. Actual compensation may vary by location.
Benefits & Perks
- Competitive pay & equity*
- Fully remote
- Comprehensive health coverage: Medical, dental & vision
- Paid time off
- 401k plan + matching
- Paid parental leave
- Home office stipend
*benefit offerings may vary depending on job profile, job level and worker type
Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.
A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.
If you require a reasonable accommodation during the interview or hiring process, please notify your recruiter.
Skills Required
- 5+ years of experience in IT operations, systems administration, endpoint management, or technical support
- Hands-on experience supporting macOS and iOS/iPadOS, including remote troubleshooting and endpoint administration
- Experience with Kandji, Jamf, or a comparable MDM platform
- Experience administering Okta, Google Workspace, and other modern SaaS applications
- Working knowledge of SSO, provisioning, groups, and access lifecycle management
- Ability to troubleshoot across devices, browsers, identity, and integrations
- Experience delivering improvements to IT systems or workflows, including assessing dependencies, testing changes, communicating employee impact, and validating results
- Ability to own complex issues independently and judge when to escalate
- Experience building or adapting scripts or workflow automations to reduce repetitive work
- Ability to troubleshoot and maintain scripts and workflow automations
- Familiarity with GAM, APIs, or scripting languages such as Bash or Python
- Clear written and verbal communication
- Experience working in a distributed, fast-paced environment
- Ability to explain technical issues to employees with varying levels of technical familiarity
- Experience using AI-assisted tools to improve IT workflows
- Sound judgment regarding sensitive data, output validation, and when human review is needed
Cadence (cadence.care) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cadence (cadence.care) and has not been reviewed or approved by Cadence (cadence.care).
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Healthcare Strength — Health, dental, and vision coverage are complemented by mental health support and wellness programs. Offerings such as One Medical access, TalkSpace, and a 24/7 employee assistance program reinforce comprehensive care.
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Leave & Time Off Breadth — Time off includes unlimited vacation, paid holidays, and paid sick days. Parental leave is described as generous.
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Retirement Support — A 401(k) plan with company matching supports long-term savings. Additional tools like HSAs and FSAs bolster overall financial security.
Cadence (cadence.care) Insights
What We Do
Cadence is future-proofing primary care for an aging population. We’re building the first AI-native chronic disease platform – extending the doctor’s office beyond the visit and enabling health systems to deliver proactive care at home. Powered by our care intelligence and multidisciplinary clinical team, we monitor every patient, identify risks early, and act before problems escalate. Today, more than 90,000 seniors across 20 health systems rely on Cadence to stay healthier at home. Every day, more than 7,000 Americans age into Medicare, most with complex, ongoing health needs. Traditional healthcare was built for episodic visits, not for the continuous support that chronic care requires. The result? Overwhelmed health systems, rising costs, and patients who fall through the cracks. Cadence solves this problem. Our platform seamlessly integrates with a health system’s existing clinical workflow, using AI and machine learning to continuously monitor patient data, detect trends, and trigger timely interventions. We pair this technology with a nationally licensed clinical team that collaborates directly with each patient’s physician ensuring that every alert turns into meaningful, compassionate action. This hybrid model of technology + clinical care is what sets Cadence apart. We don’t just collect data; we turn insights into outcomes. Behind our platform is a world-class team of engineers, clinicians, and operators, all united by a shared mission — to make compassionate, continuous care accessible at scale. We tackle big, complex challenges with cutting-edge technology and deep empathy, knowing that every improvement we make has a direct impact on real people’s lives. Together, we’re building a system where technology amplifies humanity — and every patient gets the care they deserve, every day.
Why Work With Us
We’re a collaborative, learning-driven engineering culture tackling one of the toughest problems in tech - healthcare at scale. At Cadence, you’ll ship real-world systems that impact thousands of patients, gain exposure to cutting-edge AI and data science, and grow alongside teammates who value curiosity, humility, and excellence.
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