At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a strategic Imaging Operations Manager to join our Digital Solutions team.
As the day-to-day leader for a dedicated program, you will drive operational excellence by managing workflow processes, maintaining program capacity, and overseeing shift operations 100% onsite. In this role, you’ll have the opportunity to directly impact performance and financial success while serving as a key partner for program implementations and leadership backup.
What You’ll Do (Responsibilities) In this role, you will:
- Drive Daily Operational Excellence: Oversee end-to-end imaging workflows, monitor throughput across all phases, and engage team members through active performance coaching.
- Manage Financials & SLA Reporting: Maintain program billing accuracy and deliver clear update reports on key KPIs, SLAs, and operational root causes.
- Safeguard Chain of Custody & Compliance: Enforce site security policies, local chain of custody protocols, imaging equipment maintenance, and disaster recovery procedures.
- Support Program Growth & Implementation: Partner cross-functionally to execute technical and operational changes, onboard new staff, and assist with client presentations.
- Ensure Backup & Capacity Leadership: Act as the primary backup for the Senior Operations Manager while managing resource allocation and system utilization to meet incoming volume demands.
What You’ll Bring (Skills & Qualifications) The ideal candidate will have:
- 5 to 7 years of computer experience in Windows environments and imaging, along with 2 to 3 years of management and operations experience.
- Strong knowledge of imaging software (Kofax Ascent Capture is a plus) and scanner/hardware operations.
- Proven background in people management, capacity planning, and maintaining operational security/DR controls.
- Bachelor's degree in Business or Computer Science (or equivalent practical experience/post-graduate training).
- Flexibility to support a 100% onsite role overseeing multiple shifts with up to 1% travel required.
What We Offer (Benefits)
- Monday–Friday full weekday schedule (100% onsite, multiple shift oversight)
- Medical, Dental, and Vision Insurance starting on Day One
- Paid Time Off including vacation days, sick days, floating holidays, and Paid Volunteer Days
- Fidelity 401(k) with company match, Life Insurance, and Short-Term Disability
- Flexible Spending Account (FSA), Education Reimbursement, and Working Advantage discounts
- Career advancement opportunities and Employee Resource Groups
Ready to take the lead in driving operational excellence? Apply today to join our team!
US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.
Category: Operations GroupSkills Required
- 5 to 7 years of computer experience in Windows environments and imaging
- 2 to 3 years of management and operations experience
- Strong knowledge of imaging software and scanner or hardware operations
- Experience with Kofax Ascent Capture
- People management, capacity planning, and operational security or disaster recovery controls experience
- Bachelor’s degree in Business or Computer Science, or equivalent practical experience or postgraduate training
- Ability to work 100% onsite and oversee multiple shifts
- Ability to travel up to 1%
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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