Top Customer Success Jobs in Rochester, NY

The Senior Customer Success Manager ensures customer satisfaction, builds long-term relationships, and drives retention and growth by delivering tailored solutions and maximizing product usage.

As a Customer Success Manager, you'll manage onboarding, adoption, and expansion of solutions, advocating for customers and driving product adoption, while monitoring key performance metrics for success.

The Client Success Director leads Client Success Managers, ensures client retention, satisfaction, and growth while resolving issues and driving account development.

The Customer Success Representative ensures customer satisfaction through problem-solving, contract management, and collaboration across departments to meet customer needs and manage orders effectively.

The Technical Customer Success Specialist provides technical support and troubleshooting for clients, ensuring system stability and resolving complex data integration issues. This role collaborates with multiple teams and mentors support staff while documenting workflows.

The Customer Success Specialist provides strategic support during onboarding, fosters client relationships, manages accounts, and collaborates with sales and cross-functional teams to ensure customer satisfaction.

Manage a team of Customer Success Managers to drive customer retention, growth, and operational excellence through strategic planning and collaboration.

As a Customer Success Manager at Owner.com, you will manage high-volume, multi-location restaurant accounts, driving product adoption and customer value while ensuring retention and expansion opportunities.

As a Customer Success Manager, you will manage a portfolio of 120+ customers, focusing on product adoption, retention, and mitigating churn risks through effective communication and problem-solving.

The Senior Customer Success Manager will guide strategic customers in optimizing their workflow and achieving digital marketing goals through tailored support and monitoring of key performance metrics.

As a Customer Success Manager, you will build strong customer relationships, optimize usage of ServiceTitan, drive value and ROI, and mitigate churn risk while ensuring customer satisfaction and retention.

The Customer Success Manager for the Public Sector at Verily will build relationships with key stakeholders, manage client interactions, create success plans, secure renewals, and ensure a positive customer experience.

As a Customer Success Engineer, you'll provide technical support and guidance to customers, ensuring seamless adoption of Torq's automation platform, collaborating with teams to enhance product offerings based on customer feedback.

The Account Director will manage client relationships, drive service delivery, ensure client satisfaction, and foster business growth through strategic planning and collaboration.

The Enterprise Customer Success Account Manager builds relationships with key stakeholders, drives platform adoption, manages renewals, and oversees account growth for manufacturing clients, leveraging AI insights to enhance customer success.

Manage and grow client relationships through data-driven performance marketing strategies, ensuring client satisfaction and exceeding acquisition goals.

Manage client relationships, execute performance marketing strategies, analyze data for optimization, and collaborate cross-functionally to achieve client goals.

The Associate Customer Success Engineer ensures customer satisfaction by optimizing platform usage, providing training, troubleshooting issues, and influencing product development based on customer feedback.

Manage client accounts with healthcare organizations, ensure successful implementation and adoption, and analyze data to demonstrate program performance.

The Customer Success Manager will lead customer onboarding, account management, training, and be the primary contact post-sales for enterprise clients while advocating for customer needs within the organization.

As a Customer Success Manager, you will design data-driven strategies for customer onboarding, engagement, and retention, focusing on automation and collaboration across teams.

The Customer Success Manager will lead onboarding, account management, training, and customer advocacy while resolving issues and ensuring customer satisfaction.

The Customer Success Manager will manage the customer lifecycle from onboarding to renewal, helping health systems achieve ROI through AI solutions, while collaborating with cross-functional teams.

Lead and manage a team of Customer Success Managers, drive operational excellence, and enhance customer engagement with government entities.

As a Team Lead, Customer Success Manager, you will mentor junior team members, manage a portfolio of accounts, drive client retention and growth, handle complex escalations, and deliver strategic client engagement.