Top Customer Success Jobs in Rochester, NY

Lead the Partner Success team to ensure partner adoption, achieve measurable outcomes, and develop team performance while collaborating cross-functionally.

The role involves managing strategic customer relationships, driving growth and retention, and ensuring value realization for high-value enterprise accounts.

The Customer Success Manager oversees customer retention, acts as a client advocate, builds relationships, and drives value for clients. Key responsibilities include managing customer satisfaction, organizing business reviews, and developing product expertise.

The Director of Customer Success leads a team to drive customer outcomes, engagement strategies, and retention through coaching and performance monitoring while collaborating with internal stakeholders to enhance customer experience.

As a Customer Success Manager, you will manage corporate accounts, ensuring customer retention and identifying revenue expansion opportunities while collaborating with various teams and managing contract negotiations.

The Customer Success Specialist will own customer accounts, drive strategies for satisfaction, improve retention, lead onboarding and training efforts, and act as a voice for the customer, ensuring alignment with the sales team.

The Customer Success Analyst will manage deal pipelines, follow up with customers, and gather data to enhance user experience.

As a Customer Success Engineer, you will bridge customer needs and product outcomes by translating issues into insights, creating documentation, and guiding users through technical challenges, ensuring a positive experience with Railway's software delivery services.

The Senior Manager of Customer Success leads a $2M portfolio, ensuring client success through strategic partnership, account management, and growth initiatives. Responsibilities include relationship management, driving platform engagement, risk management, and cross-functional collaboration to enhance client value and retention.

The Technical Customer Success Manager will manage customer relationships, drive product adoption, and ensure customer satisfaction and renewal in a B2B SaaS environment.

Manage and coach a team of Customer Success Managers to drive renewals, expansions, and customer engagement in the SMB and mid-market segments.

The Customer Success Manager will drive customer growth, retention, and satisfaction by managing relationships, addressing potential churn risks, and coordinating with teams to enhance customer value and product adoption.

As a Client Success Executive, you will manage client relationships, drive engagement and retention, translate healthcare data into insights, and collaborate with internal teams to enhance client experience while fostering partnerships with brokers.

Lead the Scaled Tier 3 program, drive renewal automation, operationalize performance systems, and collaborate cross-functionally to enhance customer success.

The VP, Customer Success leads the customer success strategy and teams at Personified, managing projects and ensuring client satisfaction and revenue growth.

The Customer Success Manager will build relationships with enterprise clients, ensuring they maximize value from solutions while maintaining high satisfaction and retention rates through proactive communication and support.

As a Customer Success Manager, you'll be the main liaison for customers, ensuring they achieve value from the platform while driving engagement and satisfaction. You'll monitor customer health, identify risks, and collaborate cross-functionally to advocate for client needs, ultimately driving growth through upselling.

Manage a portfolio of customers, drive platform adoption and retention, identify risks, and collaborate with cross-functional teams to improve customer success.

As a Customer Success Manager III, you'll manage strategic customer accounts, ensuring success through regular reviews, proactive engagement, and collaboration with internal teams to enhance value and address customer needs.

The Manager, CSM will lead the SMB Customer Success team, focusing on developing engagement models, driving product adoption, mentoring CSMs, and achieving revenue targets, while maintaining high customer retention rates.

The Customer Success Manager will act as a trusted advisor, ensuring customer satisfaction and retention by managing relationships post-implementation, driving platform adoption, and collaborating with internal teams for seamless experiences.

The Customer Success Intern will assist with client onboarding, communication, issue resolution, data management, product education, analytics, and project support, while gaining hands-on experience in agriculture technology.

As a Senior Customer Success Manager at Cozeva, you will manage key customer relationships, ensure product utilization, drive customer success, and gather insights to influence product direction, all aimed at achieving customer goals in healthcare technology.

The Customer Success Associate supports the Customer Success Managers by managing webinars, customer interactions, and internal processes to enhance customer experiences.

Lead and scale the Technical Customer Success team, refine onboarding processes, handle technical escalations, and partner with other departments to ensure customer satisfaction and drive growth.