Top Operations Jobs in Pittsburgh, PA

Provides customer service and support through phone, online chat, or text. Handles high-volume inquiries, analyzes and resolves customer issues, liaises with production and distribution teams on orders, and delivers timely, quality assistance. The role applies subject-matter knowledge to address specialized customer needs, adapt to changing requirements, and maintain compliance with professional standards.

Owns Microsoft alliance operations across partner funding, Marketplace transactions, co-sell workflows, data quality, compliance, reporting, and executive business reviews. Coordinates Sales, Finance, Marketing, Deal Desk, and Microsoft stakeholders while improving processes, automation, funding utilization, transaction efficiency, and operational controls. Builds dashboards and translates partnership data into leadership insights. The role requires hands-on Microsoft partner ecosystem experience and strong analytical, organizational, communication, and commercial operations skills.

Manages daily parking facility operations, including staffing, employee development, customer and client service, security and cash controls, budgeting, profitability, procurement, vendor needs, accounting tasks, maintenance, claims, safety, and OSHA compliance. The role also monitors service quality and implements operational improvements.

Executes specialized deposit operations, including client implementation setup, maintenance requests, teller work, quality reviews, escrow sub-accounting, and ongoing client support. Collaborates with relationship managers, sales, wire, treasury, ACH, loan operations, capital markets, and compliance teams. Assists with employee training, maintains service levels, researches non-standard transactions, and supports deposit products such as checking, money markets, CDs, and CDARS/ICS.

Leads Professional Services operations by building scalable planning, forecasting, capacity, resource management, delivery, financial, and reporting processes. Partners with Finance, Sales, Customer Success, Engineering, and Delivery to improve PSA, CRM, time-tracking, automation, service pricing, revenue recognition, and go-to-market alignment. Provides leadership visibility into pipeline, staffing, utilization, project economics, margins, and growth while driving operational maturity across distributed services organizations.

Leads high-impact business operations initiatives, builds scalable processes and systems, analyzes complex data, partners with Product, Data, and Operations leaders, manages cross-functional execution, mentors team members, and builds a growing operations team to deliver measurable business results.

Leads the design and operation of an integrated renewals and commercial operations function covering pricing, deal desk, contract negotiation, discount governance, and RFP resources. Redesigns processes using AI and automation, defines CPQ and contract lifecycle requirements, improves ARR and productivity, establishes commercial policies, monitors KPIs, and builds a high-performing team while partnering with Sales, Legal, and Finance.

Leads internal teams and contractors, manages daily operations and performance, oversees growth and marketing initiatives, and drives user acquisition, engagement, and platform expansion. Partners with the founder to execute business priorities, improve operational efficiency, and increase team accountability and productivity. The role also supports expansion of an international mental health provider network and requires startup or scaling-platform experience.

Own end-to-end localization operations for enterprise clients, serving as the primary operational contact and trusted advisor. Coordinate stakeholders and cross-functional teams, manage localization workflows and configurations across TMS and project tools, resolve client and internal issues, and improve processes through documentation, automation, and AI-enabled solutions. The role requires localization or translation project management experience, client communication skills, familiarity with localization formats and CAT/TMS tools, and strong organizational abilities.

Leads client transaction processing within BNY’s Loans Enablement Operations team. Responsibilities include executing complex transactions, optimizing workflows, reducing operational risk, monitoring processing metrics, resolving client issues, training team members, and driving process improvements. The role requires expertise in syndicated loans, loan servicing, brokerage processing, transaction systems, and financial-services operations, along with strong analytical, communication, leadership, and organizational skills.

Supports cross-functional strategy and operations initiatives by analyzing business challenges, identifying growth opportunities, developing work plans and metrics, aligning stakeholders, testing hypotheses, translating insights into action, and improving scalable processes. The role partners with senior leaders and teams across the organization to drive operational effectiveness and business impact at a fast-growing startup.

Supports senior executives by managing complex calendars, domestic and international travel, meeting priorities, events, expenses, communications, and logistics. Coordinates leadership summits and global offsites, prepares agendas and presentations, records actions, and builds relationships with internal and external stakeholders. Partners with executive business partners, HR, and department leaders to advance business priorities, maintain operating rhythms, and support team development.

Own cross-functional go-to-market strategy and operations initiatives from planning through adoption. Responsibilities include account targeting, territory and target-list development, funnel and process optimization, Salesforce and HubSpot workflows, AI-enabled automation, reporting, and pipeline performance improvement. The role also runs the weekly revenue leadership operating rhythm, prepares metrics and pre-reads, tracks decisions and owners, and drives execution across marketing, SDR, sales, and revenue teams.

Own patient and clinic scheduling, coordinate clinician coverage, resolve operational issues, improve and document workflows, and partner with Product and Engineering on automation. Analyze operational data, monitor automated systems, manage exceptions, and lead special projects that improve efficiency and scalability across the healthcare technology business.

Own customer experience and GTM operations by translating business needs into scalable workflows, automations, and systems improvements. Administer Salesforce, troubleshoot GTM tools, build reporting and documentation, and evaluate AI-assisted workflows using LLMs and automation platforms. Lead cross-functional projects, standardize processes, and improve system reliability, reporting clarity, and operational impact.

Lead SMB revenue operations strategy and execution, manage and coach a team of analysts, prioritize and deliver cross-functional GTM projects, optimize processes and systems, and rapidly resolve operational issues to enable scalable revenue growth.

Lead and build the revenue operations function: own HubSpot CRM, pipeline hygiene, forecasting dashboards, deal desk and RACI, comp and capacity planning, cross-functional processes between sales, supply, legal, and finance, and introduce AI-driven efficiencies to automate reporting and ops.

Leads operational standards, SOPs, process documentation, change management, and readiness activities across markets. Partners with IT, Legal, Compliance, Training, and Operations teams to implement system and process changes, maintain governance, support testing and workflow design, and drive consistent adoption. Uses audits, operational data, feedback, and performance metrics to identify improvements, monitor adherence, and support corrective actions.

Manages fundraising operations, donor data, gift processing, reporting, audits, donor inquiries, grant calendars, registrations, and development team coordination. Supports donor stewardship, funder research, grant submissions, team events, and cross-functional troubleshooting. Requires Salesforce and EveryAction expertise, strong organization, communication, recordkeeping, and commitment to social, racial, and economic justice.

Own the weekly renewal forecasting process, including Salesforce data integrity, ATR model maintenance, forecast tooling, leadership reporting, and renewal save programs. Build weekly forecast narratives, resolve linking and amendment issues, maintain Google Colab and analytics workflows, and coordinate Renewals, Customer Success, Sales, and Finance stakeholders to improve forecast accuracy and target visibility.

Provides administrative, logistical, and coordination support for technical programs and projects. Responsibilities include managing schedules, meetings, travel, records, documentation, purchasing coordination, vendor communications, onboarding support, and resource tracking. The role maintains accurate records, follows up on deadlines, supports field activities, provides status updates, and identifies process improvements. A security clearance must be obtainable and maintainable for assigned work.

Leads business operations, delivery, staffing, financial performance, and culture for a digital Products & Platforms pod. Owns P&L, forecasting, resource planning, client growth, scoping, SOWs, technical roadmaps, project health, risk mitigation, and executive stakeholder relationships. Partners with design, engineering, strategy, HR, and leadership to deliver complex digital products and platforms profitably and predictably.

Owns healthcare and telehealth operations across clinical, provider, pharmacy, fulfillment, customer support, and technology partners. Responsibilities include managing workflows and SLAs, resolving complex patient and partner issues, developing SOPs and playbooks, preparing launches, monitoring operational metrics, and building scalable processes in an ambiguous, regulated environment.

Lead marketing operations for a B2B software company by managing lead, user, and account lifecycles; funnel definitions, scoring, routing, attribution, reporting, and forecasting. Build revenue-loss and budget-to-revenue models, guide global marketing planning, lead performance reviews, and use buyer intent, product engagement, AI, and automation to improve outreach and revenue growth. Own Salesforce and marketing automation systems while partnering with sales and revenue operations.

Provides proactive and reactive customer support throughout corporate relocation journeys. Advises customers on authorized services and policies, coordinates with internal teams and suppliers, manages complex relocation issues, maintains accurate records, meets service metrics, supports client HR contacts, and assists with exception management, reporting, and customer experience improvements.