Top Senior Operations Jobs in Phoenix, AZ

Leads commercial credit servicing portfolio execution for a regional market coverage team. Oversees daily servicing workflows, team hiring and development, covenant tracking, regulatory documentation, financial statement processing, payoffs, collateral releases, and SLA adherence. Manages operational risk, data quality, stakeholder communication, process improvements, and system adoption across BLAST and nCino portfolios. Partners with sales, technology, and business teams to improve efficiency, reduce risk, and enhance client and employee experience.

Leads commercial credit servicing and portfolio execution for a regional market coverage team. Oversees post-origination servicing, workflow management, covenant tracking, documentation, payoffs, collateral releases, regulatory compliance, risk escalation, stakeholder communication, and continuous process improvement. Manages hiring, development, performance, and retention while driving efficiency, cycle-time reduction, data quality, and improved employee and client experiences.

The Head of Mortgage Operations will lead Opendoor Home Loans, managing P&L, regulatory compliance, and scaling mortgage origination operations while ensuring operational excellence and exceptional borrower experience.

Lead planning and operating mechanisms for the Chief Health Officer’s Clinical organization. Manage leadership cadences, priority and performance tracking, executive reporting, budgeting, resource planning, and cross-functional accountability. Partner with senior leaders to identify risks and dependencies, facilitate decisions, improve workflows, and translate organizational priorities into measurable goals. Support executive-level initiatives and develop direct reports as applicable.

Provides operational and client service support for financial advisors and their clients. Responsibilities include opening and maintaining accounts, processing money movements and transfers, resolving notifications and inquiries, preparing forms and reports, coordinating with advisors and broker-dealers, and handling sensitive client situations. The role also involves proactive client outreach, relationship retention, escalation management, and training other team members.

Lead global operations across onshore and offshore teams, ensuring service quality, SLA adherence, KPI performance, and regulatory control compliance. Manage and develop team members, drive process optimization and automation, use analytics to identify operational improvements, and address root causes. Partner with clients, product, risk, and audit stakeholders to improve participant experience, resolve escalations, and mitigate operational risks.

Provides administrative, office management, event coordination, employee engagement, communication, onboarding, meeting scheduling, documentation, reporting, inventory, and leadership support for a manufacturing site. Maintains organized office operations, confidential records, 5S standards, calendars, presentations, and administrative processes while coordinating special projects and managing competing priorities with minimal supervision.

Lead Phoenix operations, operational leaders, and multiple teams while owning revenue, margins, forecasting, overhead, KPIs, customer satisfaction, quality, safety, and service excellence. Build accountable teams, develop leaders, allocate resources, solve operational challenges, enforce processes, and partner with Sales, Finance, HR, and executive leadership to support growth.

Leads operations across multiple branch locations, driving safety, service quality, productivity, cost control, financial performance, and employee engagement. Responsibilities include managing branch leaders, budgets, P&L, forecasting, KPIs, facilities, fleet, inventory, equipment, regulatory compliance, continuous improvement, talent development, and organizational change. The role requires cross-functional collaboration and travel up to 50%.

The role involves developing commerce strategies, managing projects, analyzing data for insights, and improving efficiency in operations.

Leads Resident Performance, Default, and Housing Choice Voucher operations, owning collections, default resolution, subsidy recovery, compliance, KPIs, quality, cycle times, and resident experience. Sets strategy, improves workflows, builds reporting and controls, partners cross-functionally, and develops managers across distributed teams. Success depends on reducing losses, improving payment performance, controlling aged default inventory, minimizing HCV abatements, and strengthening operational scalability.

Provides operational and client support for wealth advisors, including account openings, money movement, transfers, maintenance, notifications, distributions, and document processing. Handles client and advisor inquiries, resolves complex issues, prepares forms and reports, manages mail and team inboxes, and coordinates escalations. Builds client relationships, supports sensitive life-event transactions, refers clients for financial guidance, and trains department staff.

Leads Basata’s Partner Operations unit, managing documentation, workflow, and agent-in-the-loop teams. Builds SOPs, operational playbooks, training, KPIs, SLAs, QA processes, staffing plans, and account onboarding workflows. Ensures documentation complies with healthcare regulations, coordinates partner integration and growth teams, manages vendor and distributed staff, resolves escalations, tracks operational performance, and supports AI-driven healthcare products across partner accounts.

Owns internal IT systems, employee technology support, SaaS and business systems administration, vendor relationships, technology purchasing, process automation, AI enablement, device management, access controls, continuity protocols, and audit readiness. Leads direct reports, manages technology spend and licensing, advises leadership on technical and financial risk, and partners cross-functionally to improve workflows and operational efficiency.

Provide advanced operations and ERP support across business units: perform complex ERP data entry, resolve non-routine discrepancies, manage records, contract stewardship, document control and closeout, mentor junior OSS staff, support SOP development, and serve as subject-matter expert for process improvement.

Manage day-to-day letter operations for SMS Recovery, ensuring compliance with federal, state, and investor requirements. Develop and revise letters, coordinate with Compliance, Print Production, IT and Recovery Management, support loan servicing transfers, manage bulk print processes, and drive process improvements and campaign letter deployments.

Lead multi-site field operations teams for large installation projects, overseeing hiring, safety, quality, schedules, budgets, contractors, and customer relationships to deliver projects on time, on budget, and to specification.

The Operations Manager oversees daily operations, manages staff, ensures compliance with procedures, analyzes performance metrics, and handles budgeting and employee development within the facility.

The Strategy and Operations Consultant works with clients to improve strategic initiatives through data-driven decisions, process improvements, and operational transformations, while effectively collaborating across organizational levels.

Lead day-to-day operations across Client Activation & Support, Audit, Content/Social, Co-Op, and Project Management. Manage and develop team leads, enforce SLAs and quality standards, drive process improvement and KPI reporting, support recruiting and vendor/invoice oversight, and ensure cross-functional alignment while reporting performance to the Sr. VP of Operations.

Manage end-to-end partner operations, including onboarding, deal registration, referrals, quoting, reseller support, account setup, escalations, and policy compliance. Maintain cross-system data integrity, monitor SLAs and KPIs, resolve operational issues, create SOPs and training materials, and drive automation and process improvements. Collaborate cross-functionally to mitigate risks, improve efficiency, and support internal and external stakeholders.

Manage retirement advisory client onboarding, account setup, plan documentation, CRM data integrity, quarterly reporting, billing workflows, audits, compliance approvals, and operational improvements. Coordinate with advisors, investment teams, recordkeepers, the RIA, Accounts Receivable, and clients to resolve issues, maintain accurate systems, and support scalable service delivery.

The role involves overseeing system performance, incident resolution, application maintenance, service support, quality monitoring, and driving continuous service improvements while collaborating with cross-functional teams.

Lead local IT team supporting broadcast and business technology: manage desktop and mobile support, LAN/server/telecom infrastructure, security and compliance, vendor coordination, disaster recovery testing, asset inventory, and project implementation. Provide on-call support and ensure timely responses to technology issues while documenting IT policies and participating in audits.

Lead and scale compliance operations for fleet and driver programs, including DQF management, D&A consortium oversight, vendor and TPA management, SOP and workflow design, KPI/reporting creation, audit readiness, and continuous improvement.