Top Senior Operations Jobs in Phoenix, AZ

The Head of Mortgage Operations will lead Opendoor Home Loans, managing P&L, regulatory compliance, and scaling mortgage origination operations while ensuring operational excellence and exceptional borrower experience.

Supervise an Operations Management team supporting Central Dispatch. Allocate work, monitor performance, analyze workflows and performance data, recommend process improvements, manage project timelines, and collaborate cross-functionally to meet operational targets and customer service goals.

The role involves developing commerce strategies, managing projects, analyzing data for insights, and improving efficiency in operations.

Manage mortgage operations team and pipeline, ensuring compliance with agency guidelines, loan quality, and service standards. Train, coach, and evaluate staff; resolve escalations; maintain product and regulatory knowledge; develop training curriculum and recommend process improvements.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

As a Senior Risk Operations Specialist, you'll oversee investigations in payments and trust & safety, enhance quality control, coach staff, and collaborate across teams to optimize performance and user trust.

Lead enterprise IT operations across monitoring/observability, performance assurance, backup/recovery, patching/vulnerability management, claims IT systems, and trading partner (EDI) operations. Drive platform resilience, incident response, vendor management, SLA/KPI reporting, continuous improvement, and cross-functional collaboration in a regulated healthcare environment.

This role involves managing production support for mainframe applications, resolving incidents, coordinating maintenance, and improving operational procedures while ensuring stability and compliance with SLAs.

The Operations Project Manager oversees and improves Corporate Operations and Safety Initiatives, providing project tracking, process reviews, and collaboration across departments to enhance efficiencies and compliance.

The Director of Operations will oversee efficient operational practices, manage budgets, improve customer service, and ensure compliance while mentoring teams.

Lead development and standardization of the company's risk management program focused on workers' compensation and claims. Analyze loss data, manage claims within a self-insured retention structure, partner with TPAs/brokers/legal/HR, implement incident reporting and safety processes, drive cost-control and return-to-work initiatives, support OSHA compliance, and provide field training and program standardization across ~50 retail locations.

Lead and oversee community management operations for a client portfolio, ensure contractual/service delivery, supervise community managers, track metrics, resolve conflicts, support client retention and transitions, ensure regulatory compliance, and represent the company at meetings and events.

The ServiceNow Platform Operations Specialist manages the ServiceNow platform, providing technical support and incident resolution, while ensuring application availability and leading a team of specialists.

Own and optimize CRM, marketing automation, and revenue systems to improve pipeline performance, forecasting, reporting, and customer lifecycle processes. Partner with Sales, Marketing, Client Success, Finance, and Leadership to drive automation, data quality, analytics, and insights that increase productivity, retention, and revenue growth.

Lead and optimize HubSpot-based CRM systems for outsourced sales operations. Audit, deploy, and integrate CRMs with dialers, schedulers, and reporting tools; enforce data integrity and governance; produce SOPs and documentation; support onboarding, reporting alignment, and ongoing CRM improvements to scale sales performance.

The Regional Operations Manager oversees daily operations of distribution facilities, ensuring safety compliance, operational excellence, and effective team performance.

Manage day-to-day operations, including performance, billing, and PNL. Lead a high-performing team while ensuring compliance and driving KPI excellence in autonomous vehicle environments.

Own and operate the GTM systems, data, and automations powering acquisition, conversion, and retention. Design GTM architecture, build integrations and AI-assisted workflows, manage DealHub pricing/approval playbooks, ensure Salesforce data integrity, and deliver dashboards to surface pipeline and revenue trends while partnering with sales, marketing, finance, and leadership.

The Senior Operations Manager oversees reconditioning lines, managing production metrics, conducting site reviews, resolving operational challenges, and fostering team development while ensuring compliance with safety standards.

The Operations Manager supports day-to-day operations, oversees resources, drives process improvements, and ensures alignment with company goals and customer expectations.

The Senior Director, Agency Operations will lead the daily operations of an in-house marketing agency, ensuring high standards and consistency while managing a multi-disciplinary team across various marketing disciplines for automotive eCommerce clients.

Own and optimize the end-to-end payments lifecycle (onboarding, activation, processing, expansion). Design cross-functional workflows, identify root causes of operational issues, coordinate with Product/Engineering/Revenue and partners like Stripe, and drive durable fixes. Monitor operational metrics (time-to-activation, declines, failure trends), enable revenue teams, and continuously improve payments reliability and scalability.

The Director of Operations Management leads manufacturing and supply chain functions, optimizing resources, improving processes, and ensuring on-time delivery while supporting continuous improvement efforts.

The Manager Mail Operations oversees mail operations, leading a team, managing vendor relationships, and ensuring efficient mail handling processes within the organization.

The Senior Manager will lead the CPQ platform, ensuring alignment across departments, optimizing quoting processes, and enhancing commercial effectiveness.