Top Senior Tech Support Jobs in Phoenix, AZ

Leads reliability, operational stability, production support, and continuous improvement for enterprise AI SaaS platforms. Establishes SRE practices, monitoring, alerting, incident and change management, operational governance, automation, and observability. Partners with engineering, infrastructure, cybersecurity, vendors, and business teams to resolve complex issues, support deployments, enable secure platform adoption, and communicate service health and risks to senior management. Provides technical leadership and mentorship across geographically distributed teams.

Lead the architecture and development of a unified ServiceNow platform connecting CSM, FSM, and ITSM. Build integrations with Field Nation and other work-order platforms using APIs, webhooks, Integration Hub, and Flow Designer. Develop normalized work-order ingestion, synchronization, cost tracking, correlation logic, and cross-platform comment and attachment workflows. Configure dispatcher and mobile experiences, customer product visibility, data transformations, and dashboards for technician performance and integration health.

Senior pre-sales Solutions Engineer responsible for scoping, designing, quoting, and presenting physical security and network infrastructure solutions. The role covers CCTV, access control, fire alarm systems, wired and wireless networks, technical drawings, bills of materials, pricing, client consultation, project handoff, quality assurance, and mentoring junior engineers.

Owns the technical pre-sales lifecycle for physical security and network solutions. Partners with sales teams, consults with clients, designs CCTV, access control, FDAS, and wired/wireless network architectures, and develops BOMs, drawings, specifications, and pricing. Leads technical presentations, validates solutions, manages project handoffs, reviews designs and quotes, and mentors junior Solutions Engineers.

Provide onsite and remote technical support to global employees by troubleshooting hardware and software issues, deploying workstation images, installing and configuring software, managing hardware inventory, and responding to support tickets. The role also creates knowledge base articles, assists with problem replication, maintains asset records, and safeguards company and customer data through policy compliance.

The role involves overseeing system performance, incident resolution, application maintenance, service support, quality monitoring, and driving continuous service improvements while collaborating with cross-functional teams.