Top Senior IT Jobs in Philadelphia, PA

Lead and manage Level 1-3 Service Desk analysts supporting external clients, oversee daily operations, escalations, SLAs, and reporting. Improve service management, automation, and first-call resolution; partner with Engineering and Incident/Problem/Change Management to resolve production issues. Provide hands-on technical leadership across Splunk, Datadog, MuleSoft, SQL, and ServiceNow while managing client communications and operational metrics.

The Senior IT Project Manager will lead client-facing IT infrastructure projects, manage timelines and expectations, and coordinate engineering teams while ensuring high-quality delivery of services.

The role involves leading and improving IT operations, focusing on proactive service organization, process design, and team development while managing IT projects and vendor relationships.

Lead and independently manage multiple large, complex IT projects with cross-functional teams. Define and implement PM standards, resolve technical and business escalations, coordinate shared resources, and ensure projects deliver on time and within budget while meeting public sector compliance.

Lead Manhattan Active WM solution design and multi-site rollout, migrate legacy WMS/TMS/WES/WCS, define processes and standards, validate warehouse hardware and automation, manage integrations, testing, cutover, go-live stabilization, documentation, and mentor internal teams.

The Senior Director of IT Platform Services drives global strategy for IT platforms, overseeing ServiceNow and Jira governance while leading a global team for technology delivery.

Manage end-to-end delivery of mid-to-large IT initiatives (applications, integrations, AI-enabled solutions) for P&C insurance and M&A projects. Lead planning, resourcing, risk management, governance, stakeholder communications, and compliance while using PM methodologies (Waterfall/Agile/Hybrid) and PPM tools to ensure on-time, on-budget delivery.

Responsible for IT support and administration for Commercial systems. Partners with business owners to ensure system performance, compliance, and operational excellence across various business functions.

Contract IT System Administrator to manage and harden multi-cloud (AWS/Azure) infrastructure and Microsoft 365 identity/collaboration stack, support endpoints and managed IT/security SaaS platforms, automate routine tasks with scripting, maintain documentation and compliance posture for Department of War mission spaces, and serve as hands-on technical escalation for operational issues.

Contract IT System Administrator to manage and harden multi-cloud (AWS/Azure) infrastructure and Microsoft 365/Entra ID, support endpoints and managed IT/security SaaS, automate admin tasks with scripting, maintain documentation, and help meet DoW security and compliance expectations.

Lead design, implementation, and integration of large-scale Zero Trust solutions for DoD environments. Create system blueprints, select technologies, integrate components, optimize performance, lead engineering teams, ensure DoD compliance, diagnose issues, and produce architecture and implementation documentation.

Lead and advance the enterprise IT risk management program by identifying, quantifying, and managing technology risks. Conduct complex risk assessments using NIST CSF and CIS Controls, maintain the IT risk register, drive mitigation and exception processes, build KRIs and executive reporting, enable GRC platforms and automation, and mentor junior analysts while translating technical risk into business context for leadership.

Lead a nine-person delivery team for DOT WCF IT Financial Management: oversee cost model development, systems integration, monthly billing, revenue management, reporting, analytics, IMS and RAID management, enforce AQL quality gates, manage CLIN-level hours accounting, and serve as primary Government-facing program lead.

Lead Internal IT through an AI-first transformation, owning AI platforms, playbook, governance, uptime and metrics. Serve on the AI Innovation Board, prioritize and deploy AI tools, build AI-focused IT org structure, ensure CJIS-compliant AI governance, partner with CISO on security and integrations, and manage IT budget and project portfolio to meet AI enablement goals.

Lead integration of technology into information systems, design data warehouse and BI capabilities, define data architecture and dictionaries, centralize disparate data, design dashboards, document system architecture, perform data quality and management, and provide solution engineering, pilots, and enablement for analytics and resource management.

Lead and deliver cross-functional technology projects, manage project plans, risks, budgets, and change control, coordinate technical integrations, drive adoption through change management, communicate with technical and non-technical stakeholders, and ensure alignment with enterprise governance using Smartsheet and common tooling.

Lead and grow a product support team for a live digital court reporting product (Maggie). Supervise analysts, triage and lead incident response for P0/P1 events, coordinate escalations to IT and engineering, run on-call rotations, develop runbooks/KB/training, track support metrics, provision hardware kits, and hire and train support staff.

Design, implement, and evolve enterprise IT architecture solutions across cloud/hybrid, SaaS, and on‑prem platforms. Lead cross-functional architecture initiatives, define integration approaches, support AI/automation enablement, ensure security and governance alignment, optimize performance and cost, mentor teams, and contribute to standards, vendor evaluations, and modernization efforts.

Own and operate core corporate IT systems including identity, endpoints, cloud infrastructure, and automations. Administer AWS, ServiceNow, MDM, and SaaS integrations; build workflows, govern AI tools, handle Tier 3 incidents and on-call duties, and partner with Security, People, and Enterprise apps to ensure reliability, security, and compliance.

The IT Project Manager will design and oversee IT projects for a federal entity, utilizing Agile methodologies and ensuring timely delivery on budget. They will manage project resources, risks, and team operations while championing continuous improvement initiatives.

Provide expertise in IT application and systems software, assisting in design, development, documentation, and delivery of procedures and training materials while improving IT systems and processes.

Lead enterprise IT procurement strategy, governance, and operations across hardware, software, cloud, and services. Own vendor relationships, commercial negotiations, licensing and asset lifecycle, M&A procurement integration, and procurement process/tooling. Mentor and scale the procurement team, partner with Finance, Legal, and Security, and deliver executive reporting and cost-optimization initiatives.

The role involves strategic sourcing for indirect goods and services, overseeing supplier relationships, driving cost savings, and developing procurement strategies while collaborating with cross-functional teams.

Serve as the primary on-site IT contact for the NYC office, resolving AV, network, hardware, and access issues via Jira Service Management. Manage device logistics and inventory, ensure timely laptop delivery, handle asset returns and e-waste, participate in sprint planning, escalate SEV1s, keep documentation current, and drive process improvements to elevate the employee IT experience.

Act as the technical lead for field sales, manage evaluations, deliver on-site and remote demos, prepare SOWs/RFIs/RFPs, respond to security questionnaires, train sales teams, and support sales across U.S. and Canada while maintaining client relationships and achieving technical sales targets.