Top Customer Success Jobs in Miami, FL

Manage post-sale account relationships for ~30+ clients, act as a trusted advisor on product offerings, collaborate with Sales and internal teams to deliver campaign leads, produce account documentation and reports, and drive client satisfaction and growth through strong communication, problem-solving, and prioritization.

Serve as a trusted advisor for assigned accounts, manage post-sale relationships, coordinate with sales and internal teams to deliver campaign leads, maintain account documentation and reports, resolve client issues, and drive account growth through excellent customer service.

Manage post-sale relationships for assigned accounts, act as a trusted advisor on DemandFactor offerings, coordinate with Sales and internal teams to deliver campaign leads, maintain account documentation and reports, and drive account growth through excellent customer service.

Manage post-sale account relationships, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver and optimize campaigns, handle account documentation and reporting, and drive client satisfaction and growth across a portfolio of clients.

Manage post-sale relationships for multiple accounts, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver campaign leads, maintain account documentation and reports, and drive client satisfaction and growth through problem-solving and proactive support.

Manage post-sale account relationships, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver campaigns, maintain account documentation and reports, and grow accounts via excellent customer service.

Manage post-sale relationships for assigned accounts, act as a trusted advisor for product offerings, coordinate with sales and internal teams to deliver campaigns, maintain account documentation and reports, resolve client issues, and drive account growth through excellent customer service.

Serve as primary post-sale contact for assigned accounts, ensuring campaign success, managing documentation and reports, coordinating with Sales and internal teams, resolving issues, and driving account growth through strong customer service and relationship-building.

Manage post-sale relationships for a portfolio of clients, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver campaigns, maintain account documentation and reports, and drive client satisfaction and growth through proactive support and escalation.

Manage post-sale relationships across assigned accounts, act as a trusted advisor on DemandFactor offerings, collaborate with Sales and internal teams to deliver campaign leads, maintain account documentation and reports, resolve client issues and escalate appropriately, and drive account growth via excellent customer service.

Manage post-sale account relationships for assigned clients, act as a trusted advisor on product offerings, coordinate with sales and internal teams to deliver campaigns, maintain account documentation and reports, and drive growth through excellent customer service.

Manage a portfolio of B2B customers to drive adoption and value of an AI-first customer engagement platform. Design and implement AI-powered workflows, integrations, and automations, lead smaller implementations, train customers, identify expansion opportunities, and scale CS operations using AI and automation.

As a Customer Success Manager, you will drive adoption and revenue growth for AI solutions, manage Enterprise accounts, and ensure customer success through strategic execution and relationship management.

The Customer Success Manager will cultivate relationships with healthcare clients, ensuring satisfaction and retention while overseeing post-sale processes and performance metrics.

Manage a team of Customer Success Managers to drive renewals, expansions, and upsells, ensure client health, and develop sales strategies.

Drive success for high-growth enterprise customers by ensuring they achieve maximum value from Postscript's SMS marketing platform, build relationships, and deliver strategic guidance.

Serve as primary post-sale contact for new VIP clients, guide onboarding, answer program questions, coordinate escalations, support retention, identify renewal and upsell opportunities, and work with internal teams to maintain client engagement and satisfaction.

Manage a pooled book of SaaS accounts to drive onboarding, adoption, retention, and growth. Deliver onboarding, training, integrations, and strategic business conversations. Use data from Planhat, Salesforce, and Gong, promote self-serve resources, identify upsell opportunities, and partner with Account Management to influence renewals and expansion.

Serve as post-sales primary contact for enterprise customers, driving onboarding, adoption, success planning, issue resolution, training, advocacy, and account expansion while coordinating cross-functional teams.

Lead and scale Arbital Health's Customer Success organization to drive retention, expansion, and ARR growth. Build Director-level leaders and teams, implement scalable CS processes, tools, and metrics (NRR, GRR, CSAT), manage renewal and expansion forecasts, and serve as executive sponsor for strategic accounts while partnering cross-functionally with Sales, Product, Delivery, and Marketing.

Manage onboarding, implementation, and lifecycle account management for small-to-mid enterprise and retail clients. Build and maintain client relationships, perform account health assessments, document requirements and meetings, prepare status reports, coordinate QA/testing, manage support systems and strategic projects, and provide after-hours/emergency support as needed.

Manage onboarding, implementation, and lifecycle account management for hyperscale and large enterprise clients. Build and maintain client relationships, capture requirements, run meetings, produce status reports, track account health and QA metrics, manage support systems and documentation, drive renewals and continuous improvement, and provide 24x7 support including emergency response and periodic travel to data center locations.

Manage onboarding, escalations, training, renewals, and high-volume customer cases for SMB accounts in a pooled/team model. Use Salesforce and automation tools to prioritize tasks, mitigate risk, drive adoption and retention, collaborate cross-functionally, and contribute process improvements to support GRR/NRR goals and customer satisfaction.

Manage onboarding, engagement, and renewals for a portfolio of small/medium school districts. Lead implementations, training, data-driven health assessments, executive relationships, and renewal/expansion processes. Track accounts in CRM and provide product feedback.

Manage a portfolio of higher-education customers through onboarding, implementation, training, adoption, renewals, and expansion. Serve as a trusted advisor to senior academic stakeholders, deliver trainings and EBRs, track success metrics, identify risks, and collaborate cross-functionally to drive product value and growth.