Your website is now the truth layer for AI answers. Most marketing teams are meeting that shift with a stack that doesn't connect: SEO tools measure, content tools produce, agencies advise, and nobody closes the loop between what gets published and what actually works.
GrowthX closes it. We build one system that holds a company's context, finds the next opportunity, produces the content, and feeds the results back in. Software runs the workflows, our experts calibrate them, and every cycle makes the next one sharper.
Teams at Ramp, Lovable, Strapi and Together AI run on it. We're remote-first and globally distributed, and we're hiring people who want to shape how companies grow with AI.
The roleYou'll own a portfolio of customers end to end — their goals, their results, their renewal, and their growth. You're the person they call, and the person accountable for whether the engagement is working.
Our customers are marketing leaders adapting to how AI has changed the way buyers find them. They need a partner who can run the relationship, hold them to a plan, and tell them the truth about what's working.
We hire for the commercial and relationship instinct and we teach the search side. You'll get structured onboarding on SEO and AI search, our product and our methodology before you carry a book. The role will keep changing — the product is young and the market is younger — and we'd rather you came in wanting that.
What you'll ownStrategy
Set the direction for each account: what to do, in what order, and why. Bring a recommendation to every conversation.
Translate search and AI search performance into business impact the customer's leadership recognizes.
Onboarding and adoption
Own onboarding from kickoff to first value, and hold the timeline. The first weeks are hands-on: you'll be in the work, not just managing it.
Build the account plan — goals, success criteria, milestones — and drive adoption across the customer's whole team.
Account health and retention
Watch the health signals: usage, engagement, sentiment, stakeholder change.
Run the save play when an account slips — root cause, plan, owner — and escalate to the people who can fix it.
Relationships and executive engagement
Multi-thread every account: champion, day-to-day users, economic buyer.
Run quarterly business reviews that prove value and set the next commitment, and keep a current map of the customer's organization.
Renewal, expansion and voice of customer
Own the renewal forecast and the expansion pipeline across your portfolio, and build the business case behind both: what the customer gained, what it's worth, what comes next.
Bring the customer's voice back to product and strategy as patterns, with evidence.
Momentum, not motion. We measure whether the customer's number moved.
Drivers, not passengers. Chase the context, and raise problems with your thinking attached.
Kind but clear, to the right person. Say the hard thing early, with care, to the person who owns it.
Work in the open. Share the plan before, and the progress during.
Must-have
5+ years in customer success, account management or engagement management in B2B SaaS or a high-touch agency, owning renewals and expansion.
A track record on strategic or enterprise accounts — onboarding, adoption, health management, QBRs and save plays.
Experience with marketing buyers. You understand how these teams are measured and how their budgets work.
Executive presence. You've run business reviews and difficult conversations at VP and C-level.
Real exposure to SEO and content — hands-on earlier in your career, or close enough to the work to hold a conversation with a practitioner. You don't need to be current. You do need somewhere to build from.
You use AI tools in your own work every week, and can point to something you've built or changed because of them.
Comfortable in a fast-moving environment where the product and the playbook are still taking shape.
Nice-to-have
Agency or consulting background managing multiple clients at once.
Built processes, playbooks or health scoring from scratch.
Experience coaching peers or raising the bar beyond your own accounts.
Perks:
🌍 Fully Remote Work
Work from anywhere—your productivity, your space!
We help set up your work environment to enable your best work.
Minimal meetings and async communication for deep focus
🏖 Ample Time Off
Enablement for you to recognize your countries holidays
We encourage you to take the time you need to recharge!
📚 Professional Growth
We’re an AI forward culture and work environment - Learn all things AI!
Access to training, workshops & mentorship programs
Support for external conferences & industry events
🤝 Collaborative Culture
Open communication & feedback-driven environment.
Clear, concise communication is key to our success.
Work Visa: Applicants must have legal authorization to work in the country of residence. We are not able to provide employment visa sponsorship at this time.
#LI-Remote
Skills Required
- 2-5 years of experience in account strategy or management
- Experience in a high-touch SaaS environment
- Strong communication skills
- Ability to manage complex relationships
- Organizational skills and attention to detail
What We Do
At GrowthX, we design growth systems that integrate AI automation and expert guidance to help marketing teams with content creation, distribution, and conversion. Since our founding in 2024, we’ve hit seven-figure annual revenue, grown by double digits month-over-month. Our approach combines: - Advanced AI Workflows: Automating and optimizing growth processes—from content creation to distribution—so clients can scale efficiently. - Expert Insights: Pairing AI-driven solutions with human expertise to ensure nuanced, high-quality outputs. - End-to-End Solutions: Covering the entire growth funnel, from lead generation to conversion optimization. - We go beyond software; we become our clients’ growth partners by leveraging technology, strategy, and hands-on execution. We build content systems that compound—designed for how people find and consume today: SEO, AEO, GEO, AI assistants, and beyond. A GrowthX subscription gives you access to our full editorial engine: research, writing, distribution, and analytics, led by a team that’s done it at TechCrunch, Deepgram, Webflow, and ClickUp. Everything is tuned to one goal—grow your audience and turn it into demand.
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