Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.
About the Team:
The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success.
About the role:
We are looking for a motivated Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our Public Safety customers. A successful candidate will become an indispensable bridge between our customers and Skydio’s extremely agile and world class technical teams. This role reports to the Manager, Customer Success (Public Safety, Major-Markets) and will work closely with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers.
Location: This role is ideally suited for candidates based in the Northwest United States and located near a major airport. The account focus will include OR, WA, ID, UT, MT, CO, KS, and NE, IA, MO, MN.
How you’ll make an impact:
Build scalable processes for customer on-boarding and post sales success
Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services
Develops Healthy Customer Relationship through proactive support and cadence based follow ups
Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
Create customer Loyalty through proactive support and account management
Advocate for Enterprise customers through deep understanding of their use cases and needs
Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
Ensure expansions and renewals through proactive support
Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business
What makes you a good fit:
Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement)
Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules
Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
Experience with commercial Unmanned Aircraft Systems and related software development/deployment
Work directly with customers through proactive, metrics based engagement
Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion
Requirements
A strong desire to learn, innovate, and adapt to a growing and changing environment
Willingness to travel approximately 40%
Ability to obtain a Part 107 certificate
Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $120,000 - $160,000. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.
*Compensation for certain positions may vary based on the position’s location.
#LI-WM1
At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/
Skills Required
- Experience supporting customers in SLED industries (Public Safety, Law Enforcement)
- Proven track record implementing new hardware and software technology and driving adoption
- Experience with commercial Unmanned Aircraft Systems and related software development/deployment
- Excellent written and verbal communication skills and project management tool experience
- Ability to work directly with customers through proactive, metrics-based engagement
- Ability to identify at-risk accounts and drive renewals and expansions
- Willingness to travel approximately 40%
- Ability to obtain a Part 107 certificate
- Strong desire to learn, innovate, and adapt in a growing environment
Skydio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Skydio and has not been reviewed or approved by Skydio.
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Equity Value & Accessibility — Equity is consistently highlighted in job postings and company profiles for full-time roles, and engineering compensation information indicates it is a meaningful part of total pay. This emphasis positions ownership as a core element of total rewards.
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Leave & Time Off Breadth — Time off is portrayed as generous, spanning PTO, paid holidays, sick time, and parental/family leave, with some mentions of company shutdowns. The breadth of options makes time away from work a notable strength of the package.
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Healthcare Strength — Core coverage includes medical, dental, vision, and mental-health benefits, often alongside FSAs/HSAs and protections such as life and disability insurance. These elements are presented as part of a comprehensive baseline for employees.
Skydio Insights
What We Do
Skydio is the leading US drone company and world leader in autonomous flight, the key technology for the future of drones and aerial transportation. Our mission is to make the world more productive, creative, and safe with autonomous flight.
Why Work With Us
The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, and operational excellence to empower a broader, more diverse audience of drone users - from action sports enthusiasts to first responders to insurance claims adjusters.
