Top Customer Success Jobs in Hampton, VA

Manage strategic customer accounts as a trusted advisor, driving product adoption, value realization, retention, renewals, and expansion. Develop success plans, monitor customer health in Gainsight, mitigate risks, lead escalations, conduct executive business reviews, and advocate for customer needs. Collaborate with Sales, Services, Support, Product, Engineering, and Marketing while mentoring peers and improving Customer Success practices. Rocket Mobius experience is strongly preferred.

Onboard and support customers deploying IoT devices, troubleshoot cellular and network connectivity issues, analyze packets, train users on platform and APIs, configure account features, monitor network health, and resolve escalations. The role also contributes to technical documentation, internal tools, customer reviews, and back-office customer success projects while supporting French-speaking customers.

Manages mid-market customer relationships from onboarding through renewals and expansion. Acts as a strategic advisor, drives adoption and measurable value, leads business reviews, owns renewal negotiations, tracks customer health and retention metrics, identifies expansion opportunities, manages escalations, and represents customer feedback internally. Collaborates with Sales, Legal, Finance, Product, and Support while developing customer advocacy materials and improving Customer Success processes.

Manage assigned Convene client accounts, build long-term customer relationships, understand client needs, provide product best-practice guidance, identify upselling and referral opportunities, participate in recurring business meetings, and maintain accurate CRM records of client interactions and opportunities.

Executive owner of Tapcheck’s post-sale organization, overseeing Support, Onboarding, Customer Success, Account Management, and Payment Operations. The role sets lifecycle strategy, builds retention and expansion motions, scales high-volume support, develops managers, drives AI and automation initiatives, and aligns Product, Engineering, Sales, Finance, and Marketing around customer and revenue outcomes.

Own Instrumentl’s scaled customer success motion for high-volume, lower-ACV customers. Lead and develop approximately six Scaled Customer Success Managers, design scalable customer journeys, and establish segmentation, health scoring, playbooks, automation, and reporting. Drive activation, adoption, retention, and expansion through data-driven engagement. Partner with the high-touch CS team, handle escalations, improve workflows, and build the scaled function in a fast-moving SaaS startup.

Manage strategic enterprise customer relationships, driving adoption, retention, value realization, and expansion across PathFactory and Kaltura solutions. Develop customized account strategies, lead executive check-ins, monitor account health and usage, identify growth opportunities, and collaborate with Account Executives and cross-functional teams. Advise marketing and IT stakeholders, manage complex multinational accounts, forecast pipeline, and ensure customers achieve business outcomes.

Own the post-sale lifecycle for approximately 60 mid-market OnitX customers. Serve as a trusted advisor, guide customers toward legal operations outcomes, monitor account health, mitigate churn risks, conduct business reviews, support renewals, identify expansion opportunities, and collaborate with Product, Implementation, Support, Marketing, and Account Management. Share customer feedback and best practices to improve customer success operations.

Own a portfolio of complex, high-value customer accounts totaling approximately $2M ARR. Develop success plans, lead customer meetings and QBRs, drive adoption and measurable outcomes, mitigate churn, and identify expansion opportunities. Serve as a trusted advisor to executive and operational stakeholders while collaborating with Sales, Product, Support, and Implementation. Capture customer feedback, influence internal priorities, and travel to industry events 5–10 times annually.

Manage enterprise customer relationships throughout implementation and adoption of Cognigy’s AI and conversational AI solutions. Identify customer needs, coordinate technical solutions, communicate strategic business value to executives, track success metrics, reduce churn, conduct executive business reviews, develop advocates, and support expansion opportunities in partnership with sales and technical teams.

Support B2B SaaS clients throughout onboarding and post-launch by providing training, product guidance, issue resolution, webinars, and support. Build strategic client relationships, promote premium features, reduce churn, coordinate escalations, and recommend process improvements. The role requires outpatient physical therapy experience, clinical workflow knowledge, strong communication, software proficiency, and enthusiasm for learning technology.

Manage enterprise customer success from post-onboarding through training, upsells, and renewals. Build stakeholder relationships, establish KPIs, analyze account data, identify churn and expansion opportunities, present performance insights, and develop strategic action plans. Collaborate with sales, product, data science, and other teams to improve customer outcomes, support implementations, and drive retention and revenue growth.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Manages a portfolio of SMB and mid-market clients throughout onboarding, adoption, value realization, renewal readiness, and expansion. Builds stakeholder relationships, develops success plans, monitors client health and usage metrics, leads business reviews, identifies risks, manages escalations, and coordinates Support, Product, Professional Services, Training, Technical Account Management, and Account Management teams. Documents client goals and feedback while applying risk management, insurance, and industry expertise to deliver measurable outcomes.

Manage enterprise customer relationships to drive product adoption, value realization, retention, renewals, and expansion. Deliver customized training, webinars, and enablement programs; identify and mitigate churn risks; use customer success metrics and analytics to manage account health; influence executive stakeholders; and collaborate with Sales, Product, Engineering, Services, and Support teams.

Leads post-sale delivery and customer success for strategic accounts, building executive relationships, creating success plans, orchestrating Microsoft and partner resources, managing escalations, driving cloud adoption and consumption, mitigating blockers, and aligning Azure, Microsoft 365, Dynamics, and other solutions with customer business outcomes.

Own scaled and direct customer success strategies for Helium 10 Ads and Amazon Seller Central advertising customers. Design onboarding, adoption, retention, renewal, and expansion programs using playbooks, automation, content, and performance data. Manage strategic accounts, conduct business reviews, identify growth opportunities, optimize advertising ROI, and guide cross-functional teams. Independently develop and test engagement initiatives, evaluate self-service experiences, and improve customer outcomes across a broad advertising portfolio.

Own scaled and one-to-many customer success programs for Helium 10 Ads and Amazon advertising customers. Develop onboarding, adoption, retention, renewal, and expansion strategies; manage a small portfolio of strategic accounts; conduct business reviews; identify growth opportunities; analyze advertising performance and customer data; improve self-service experiences; and partner cross-functionally to increase engagement, ROI, and retention.

Serve as the primary post-sales contact for audiovisual clients, managing onboarding, success plans, service delivery, contract deliverables, risks, and client satisfaction. Conduct business reviews, monitor client health and performance, coordinate with internal teams, resolve escalated issues, maintain documentation, and identify upsell and cross-sell opportunities. The role focuses on retention, renewals, contract compliance, time to value, and long-term client success.

Manage strategic client relationships across adoption, expansion, advocacy, and renewal. Help customers design and optimize learning programs using Absorb LMS, deliver training and enablement, measure program effectiveness and ROI, monitor account health, address risks, and identify expansion opportunities. Collaborate with Product, Support, and Professional Services while maintaining accurate client documentation.

Provides customer onboarding, tier-one technical support, training, troubleshooting, and service coordination for digital dentistry, CAD/CAM, imaging, hardware, and software products. Maintains knowledgebase articles, databases, reports, documentation, and task tracking. Coordinates installations, vendor support, equipment updates, staff assignments, and customer issue escalation while partnering with sales, field technicians, trainers, and internal teams.

Own a portfolio of higher education SaaS partners, serving as their strategic advisor and primary contact. Lead adoption, business reviews, renewals, and expansion opportunities while maintaining forecasts and pipeline documentation. Analyze partner data, create ROI-focused reports and presentations, recommend strategies tied to institutional goals, and advocate for partners internally. Collaborate with Sales, Product, Marketing, and Engineering to improve customer outcomes and platform value. The role is fully remote with quarterly campus travel.

Manage property insurance client relationships from onboarding through renewal. Drive product adoption, workflow integration, and measurable outcomes using ZestyAI solutions. Maintain regular client communication, support business reviews, monitor usage and client health, identify expansion opportunities, and relay feedback to internal teams. Collaborate with Product, Risk Analytics, Data Science, Support, Marketing, and senior Client Success leaders while developing expertise in insurance workflows, analytics, and AI-enabled tools.

Manage strategic employer client accounts from onboarding through renewal, retention, and expansion. Deliver data-driven business reviews using clinical outcomes, engagement metrics, and ROI analyses; lead renewal negotiations and upsell discussions; identify risks and growth opportunities; and advise senior HR, benefits, and consultant stakeholders. Collaborate with Clinical, Member Engagement, Analytics, and Commercial teams to improve adoption and client outcomes while independently owning a book of business.