Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior Leadership Teams. Convene has already been recognized by reputable institutions across the globe. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries.
As a Customer Success Manager, you will play an important role in ensuring our clients maximize the value of Convene, build strong long-term relationships, and identify opportunities to further support their business needs.
Visit azeusconvene.com for more information.
Responsibilities
- Report to the Regional Manager and Head of Global Customer Success
- Manage assigned client accounts and ensure timely and effective account follow-through.
- Proactively engage with clients to understand their needs and guide them on best practices for using Convene.
- Build and maintain strong relationships with existing clients within the assigned region.
- Identify creative opportunities to grow existing accounts through upselling and client referrals, based on customer needs and business requirements.
- Attend weekly and monthly meetings and provide regular updates on account status, customer engagement, and opportunities.
- Maintain accurate and up-to-date records of client interactions, activities, and opportunities in the CRM system.
Qualifications
- 1–3 years of experience in Customer Success, Account Management, Sales, Client Relationship Management, or a related role.
- Experience in a SaaS environment is preferred; experience in the IT or technology industry is also an advantage.
- Strong client relationship management and communication skills, with the ability to understand customer needs and provide appropriate solutions.
- Proactive and customer-focused, with the ability to manage multiple client accounts and priorities effectively.
- Experience using CRM systems is an advantage.
Skills Required
- 1-3 years of experience in Customer Success, Account Management, Sales, Client Relationship Management, or a related role
- Strong client relationship management and communication skills
- Ability to understand customer needs and provide appropriate solutions
- Proactive and customer-focused approach
- Ability to manage multiple client accounts and priorities effectively
- Experience in a SaaS environment
- Experience in the IT or technology industry
- Experience using CRM systems
What We Do
Convene is a multi-awarded and leading board portal solution from Azeus that is used by boards of directors of FTSE 100, Fortune 500, financial institutions, governments, and non-profit organizations in more than 100 countries. Designed specifically for senior level executives and company secretaries, our innovative board meeting software gives you complete control over the entire meeting process - from pre-meeting preparation to post-meeting document distribution - and ensures good governance driven by security and accountability. Convene is developed with an emphasis on responding to the challenges of enterprise and public services that require data protection, control, availability, and application security. Built with strong security mechanisms throughout the system and backed by a CMMI level 5 company with over 30 years of experience in the IT industry, Convene is guaranteed to protect confidential information and provide a great user experience for your entire board. Our global team of professionals is available 24/7/365 to answer queries at any time of the day. As a top-tier board management software, we have dedicated experts to conduct face-to-face and online training sessions for your organization. With better designed features, Convene provides a seamless paperless board meeting experience across all devices. Book your demo now at www.azeusconvene.com/sales.
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