Duties & Responsibilities:
- Establish yourself as a trusted advisor with our customers;
- Create and execute success plans with our customers and measure periodic progress to goals;
- Drive post-implementation adoption of the Turvo product with customers;
- Coordinate with support, delivery, and documentation teams to ensure customer needs are met by appropriate stakeholders;
- Participate in product roadmap and innovation discussions with customers working closely with product management, solution architects, and engineers for product feedback and requirements gathering.
Qualifications
- 1-3 years of Customer Success or Account Management experience;
- Supply chain and logistics industry experience preferred;
- SaaS technology experience preferred;
- Viral networking experience preferred;
- Bachelor's degree in logistics, business, marketing, or related field;
- Strong communication skills with ability to simplify complex issues;
- Familiarity with Salesforce, ZenDesk, Jira, Tableau is desirable.
Top Skills
What We Do
Turvo is the world’s first multi-enterprise collaborative platform specifically designed for the global supply chain. The Turvo platform connects people and organizations across the supply chain, allowing shippers, logistics providers and carriers to digitally transform their workflows with cloud-based software and mobile applications. The technology unifies all systems, internal and external, providing one end-to-end system of record set for all operations and analytics, while eliminating redundant manual tasks and automating business processes. Turvo customers include some of the world’s largest, fortune 500 logistics service providers, fast growth shippers and many brokers large and small all rely on Turvo. Turvo is based in the San Francisco Bay Area with offices in Dallas, Texas, and Hyderabad, India.
