Sr. Technical Support Engineer

Who We Are:

At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!

Job Description Summary

The Integrated Solutions business at Avnet takes away the pain points of designing, delivering, deploying, and supporting our customers' solutions so they can focus on IP development
and growth.

The Integrated Solutions’ Technical Solutions team is responsible for providing our customers with critical technical guidance, support, and service solutions, enabling them to deliver scalable and superior end user experiences. The Sr. Technical Support Engineer (TSE) role is critical team member with responsibilities to deliver various technical services enabling both our pre and post-production services offerings, including Manufacturing NPI support, prototyping, process documentation, design for X evaluations, and field services support, et al.

This role will be the primary technical support engineering resource for a rapidly growing key medical customer in which Avnet produces, deploys, and provides post deployment support for the entire solution.

Job Summary:

Consults with customers on a regular basis concerning design, development, production accuracy, field installation, and maintenance of product. The Sr. TSE will actively develop custom manufacturing BOMs that will be used to deliver the custom installation hardware and support material needed for each installation. Additionally, the TSE will assist sales engineering team, field teams and customers with technical solutions to support the customer's business objectives.

Principal Responsibilities:

• Provides primary technical support for the customer defined service solution including process execution, effectiveness, and efficiency.
• Assists in analyzing design data to determine feasibility of product and/or process change request to ensure flawless installed product execution.
• Resolves all technical and process related issues for area of responsibility and confers with customer’s product group to clarify and/or resolve deployment problems. Then prepares or directs preparation of the needed resolution.
• Documents work instructions and processes, and trains other staff on customer requirements, as well as industry best practices. Consults with other technical engineering staff to evaluate operational and performance requirements of overall services and provides solutions.
• May be asked to participate in change requests reviews by Avnet manufacturing engineering, and/or production operations teams to evaluates impact of change, and provides implementation timelines.
• May manage Engineering Change Orders (ECO) for field installation impact, including executing test plans, test cases, and providing reports based on defined templates.
• Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
• Experience creating and sustaining BOM structures is required.
• Experience with Linux OS, server and switch configuration tools and troubleshooting required.
• Experience of medical products produced and installed in operating rooms is highly desirable.
• Experience in remote engineering and/or on-site engineering support highly desirable.
• Understanding of rack level power and grounding methodologies is desirable.
• Other duties as assigned.

Job Level Specifications:

• Extensive knowledge and application of principles, theories and concepts. Complete knowledge of all job functions and the broad industry best practices, techniques and standards.
• Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. Determine best approach to achieve results and provide suggestions to improve policies and procedures.
• Work is performed independently and requires the exercise of judgment and discretion. Exercises considerable latitude in determining objectives and approaches to assignments. Work may be reviewed at a high-level.
• May represent the organization as a primary contact on assignments and/or projects. Interacts with senior professionals and management and frequently coordinates work between departments or organizations.
• Actions may impact the organization. Failure to accomplish work will result in the inability to reach crucial organizational goals. Erroneous decisions may have a prolonged effect resulting in the expenditure of substantial resources.

Work Experience:

• Typically 5+ years with bachelor's or equivalent or 7+ years performing in a technical/engineering role in support of Computer Hardware, Data Center Management, Systems Engineering, and/or Test Engineering, along with 2+ years performing directly in a customer facing role.

Education and Certification(s):

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Distinguishing Characteristics:

• May lead process improvement teams for area of focus. Demonstrates commitment to continuous improvement by utilizing process improvement methodologies and best practices.
• Customer focused with demonstrated communication skills in support of proactive and effective service delivery.
• Desire to learn and support latest technologies, in several varying capacities (product development, manufacturing, field deployment, and sustaining engineering).
• Position may require travel up to 20%.

What We Offer:

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

• Generous Paid Time Off

• 401K and Pension Plan

• Paid Holidays

• Family Support (Paid Leave, Surrogacy, Adoption)

• Medical, Dental, Vision, and Life Insurance

• Long-term and Short-term Disability Insurance

• Health Savings Account / Flexible Spending Account

• Education Assistance

• Employee Development Resources

• Employee Wellness, Leadership Development and Mentorship Programs

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.