Technical Support & AV Systems Integrator

Bring your passion for technology and positive attitude toward technical and AV support to help improve operations while increasing your technical acumen. We are seeking a Technical Support and AV Systems Integrator to provide a wide array of technical support to the campus community both via phone and in-person. This person is also the primary AV systems integrator for campus classrooms, event, and meeting spaces. They must exhibit an exceptional commitment to customer service and must be adaptable, self-directed, possess strong communication skills. and serve as a fully functioning member of the IT team.

This position offers the opportunity to make significant contributions to technological advancements. Our client university is dedicated to utilizing technology to streamline operations and enhance efficiency. Bring your passion for technology and positive attitude toward process improvement to help improve operations while increasing your technical acumen.

Location: On-site in Canton, NY

Essential Job Duties

• Support the IT service request system, to include evaluating, assigning, completing, advising and client follow up for incidents and service requests 
• Interact with campus users in person, via email, over the phone, and via remote support tools to quickly identify and resolve technical problems 
• Serve as a consultant to advise users on maintaining technology and update departmental knowledgebase 
• AV Systems Integrator – Primary AV systems integrator for classrooms, meeting space, event space and athletics.
• Design, implement, and support AV systems to meet campus needs using industry standard best practices 
• Serve as lead Extron control system programmer 
• Ability to read and design schematic diagrams and design drawings 
• Work as part of a collaborative team to design, update, support campus classroom technology on a pre-determined replacement schedule 
• Ability to quickly respond to and solve classroom technology emergencies including, computer, projection, sound and relating equipment to fully support the teaching and learning environment 
• Provide a wide array of software support to include Microsoft and Mac OS, Microsoft Office, Adobe Creative Cloud, and various other software to support academic instruction and operations 
• Assess, repair and maintain networked printers and Multi-Function Copiers across campus and provide quick response for repair, supplies, and involving vendor services as needed 
• Assist with preparation and execution of special events, including media services for commencement, orientation, alumni weekend, and other major events. Provide media support for various minor events, duties will include some weekend and evening events. 
• Mentor student technicians providing on campus support and assist with development and ongoing training program for student technicians 
• Respond to unplanned circumstances that may interrupt services and use critical thinking skills to quickly identify and respond to problems 
• Assist in planning capital, operating, and project budgets 
• Evening and weekend hours, as required 

Required Skills & Abilities

• Ability to prioritize and manage multiple tasks while providing consistent and reliable customer service 
• Ability to diagnose and replace hardware components in campus technology 
• Excellent communication skills to clearly and effectively assist peers, faculty, staff, and students 
• Ability to work with people of differing backgrounds, skills and technological understanding 
• Ability to work inclusively with a diverse team and serve a diverse clientele 
• Passion for technology and able to remain current and be a lifelong learner

Minimum Qualifications

• Associate's degree, or an equivalent combination of education and audio-video technology certification, installation, and support experience. 
• Experience assisting with the design, installation and integration of AV technology into meeting, event, classroom, and athletics environments 
• Experience with audio visual control systems such as Crestron, Extron, or AMX including installation, configuration, and programming. Extron experience is highly desirable.
• Experience providing technical support in various technology environments including Windows, MacOS, iOS, Android, printers, etc. 
• High attention to detail with the ability to make quick and accurate decisions. 

Preferred Qualifications

• AVIXA CTS, CTS-I, and/or CTS-D Certification 
• Extron programming certification 
• Familiarity with Microsoft SCCM, JAMF, and ITSM tools (preferably TeamDynamix) 
• Experience providing technical support in a higher education environment 
• A+, HDI, SCCM/JAMF and/or other hardware and software support certifications