About Aperia Compliance, an IXOPAY company
Our mission at IXOPAY is to secure and optimize payments for global commerce. We’re building an integrated platform that optimizes payment transactions and protects payments data. For merchants who understand that payments are now a strategic function, IXOPAY is a complete payments optimization platform that delivers best-in-class tokenization and transaction routing. Unlike point solutions, IXOPAY delivers omnichannel tokenization, card lifecycle management, and smart routing via any payments service provider — giving merchants unprecedented control over their revenue and the competitive edge to thrive in global commerce.
We believe our people are our most valuable asset and that our culture is defined by our core values that align the organization with our mission and strategy.
Position Overview
This is a full-time position, Monday thru Friday working in the Aperia Compliance call center supporting merchants with their questions and concerns.
Position Responsibilities
- Guide merchants through the PCI assessment questionnaire
- Provide consistent quality service to our merchants
- Handle inbound merchant and ISO inquiries over the phone, chat, or emails
- Identify merchants’ needs, clarify information, research every issue, and provide guidance to the merchant
- Accurately enter merchant’s details into database
- Use problem-solving ability to understand merchant’s technical problems
- Provide timely follow-up to resolve merchant’s inquiries
- Handle complaints respectfully and professionally
Position Qualifications
- Customer service experience preferred
- Ability to multitask
- Excellent communication skills and phone etiquette
- Team player
- Skilled in Windows, all internet browsers and understanding of computer networks
- Bilingual - German (verbal and written)
Eligibility Requirements
- Must be willing to submit to a background investigation
- This position is not eligible for sponsorship.
- Bilingual - German (verbal and written)
Location: Dallas, TX
This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only.
Recruiters please don't contact this job poster. DO NOT contact us with unsolicited services or offers.
What We Do
Your success is our objective.
We have more than a decade of service providing business intelligence solutions and applying extensive experience and knowledge to your business requirements.
From its roots in the finance, banking, and the payments industry, Aperia expanded to become the preeminent provider of ETL, BI, and hosted solutions in a variety of industries. Aperia platforms scale with industry, processing massive volumes on time. The Software as a Service (SaaS) platforms support millions of end users creating billions of transactions per day, all with the speed and reliability required for business.
The company’s management combines more than a century in finance, business consulting, rapid growth, and governance, as well as business intelligence, the company’s core function.
Aperia knows that data holds power and providing the precision tools to release that power from data in any format is our passion, skill, and talent.
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