Manager Technical Support

POSITION SUMMARY

Manages, coordinates, implements, monitors, and controls technical support for Back Shop areas (Structure, Avionics, Interior and Structures Paint), continuous improvements through processes improvements, ensures results relating to all hangar related activities, provides leadership and operational excellence.

JOB RESPONSIBILITIES

•  Reports to the Sr. Manager Technical Support with responsibility for technical support to include Structures, Avionics, Interiors, Engineering, Paint and Assists to development of OJT programs.

• Assists in Developing Support Shop related OJT programs to ensure all technicians are providing value through their enhanced skills
• Oversee job instruction (break-in) and job monitoring programs for all employees under Technical support responsibilities
• Develop programs which will sustain continuous improvement thinking and problem solving throughout all employees to ensure abnormalities and non-conformities are being identified and reported through either the P3E or CASS program. Ensures corrective actions are implemented
• Ensures the highest quality is being maintained through compliance with RSMQCM/SOP/ENS
• Communicates area objectives, company policies, and procedures to the employees.
• Ensures employment law, work security/safety rules, and company policy and procedures compliance.
• Manages productivity (effectiveness/efficacy) and the organizational results for the area.
• Review SOP’s for accuracy within every 2 years as required by SOP 1.1

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Education:

• Desirable: BA in Engineering (In field of Aeronautical, Mechanical or Electrical Engineering) or Relevant MRO experience
• Position requires min of an Airframe (A) license; prefer an A&P license.

Experience:

• Generally 2-4 years of experience in People Management.
• Experience in managing technical support activities related to the company product and services.

Knowledge, Skills & Abilities:

• Aircraft systems/structures (electric, electronic, mechanic, hydraulic, pneumatic, communication, etc.)
• Statistic analysis
• Aircraft maintenance aspects
• How to read and interpret drawings
• Statistic techniques
• People management (HR guidelines, tools & policies)
• Employment law (sexual harassment, disability, discrimination, labor laws, etc.)
• Business vision & competitiveness (Managing innovation, the customer service, growth, and creativity)
• Knowledge of Embraer Products

Working Conditions / Environment / Special Requirements

• Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
• Employees will be subject to the random drug and alcohol testing under FAA regulations

GENERAL COMMITMENT FOR ALL EMPLOYEES

• Commitment to company values and complies with department norms, policies, directives, and procedures.
• Deep knowledge of Embraer’s P3E program, along with other continuous improvement concepts and philosophies.
• Honors and protects confidential and proprietary documents and information.
• Satisfies work schedule requirements.
• The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned