Top Technical Support Jobs

The Scientist I in Technical Support provides scientific support for whole-plasmid sequencing and Sanger sequencing, mentors customer support associates, manages key accounts, and coordinates with labs to resolve customer issues. Responsibilities include evaluating sequencing data, designing troubleshooting strategies, and undertaking operational projects.

The Technical Support Specialist / Systems Engineer will maintain and configure computers, provide support for VoIP and network issues, and manage client requests. They will effectively communicate with clients about their service requests and work independently in a fast-paced environment.

Technical Support Specialists provide vital assistance in the Nuclear and Environmental Management Industry, focusing on risk management solutions for the U.S. NRC. Responsibilities include equipment setup, data collection, logistics support for inspections, and collaboration with technical experts in nuclear and mechanical engineering.

The Technical Support Specialist will provide 24x7 phone support, respond to various incident cases, contribute to team meetings, collaborate with internal teams, and maintain effective communication with partners. They will manage high severity issues and engage in proactive problem-solving while adhering to internal procedures and HSE standards.

As a Technical Support Representative, you'll provide top-notch client service by responding to technical support requests, troubleshooting software and hardware issues, and improving customer experiences. You will also become proficient in The Uniform Solution software, document problems, and establish relationships with clients and vendors.

As a Technical Operations Automation Manager, you will plan solutions to automate processes in revenue operations and client services. Responsibilities include assessing processes for automation, creating solutions, developing business cases, and overseeing project implementation while ensuring alignment with company objectives.

The Technical Support Receptionist provides courteous customer service by handling inquiries, processing support requests, and directing calls to the appropriate departments. Responsibilities include triaging issues, creating support cases, and ensuring accurate data entry in the customer relationship management system.

The Technical Support Representative will help customers with e-commerce issues on Shift4shop, using troubleshooting methods and analyzing logs. Responsibilities include customer support via various channels, diagnosing and resolving technical issues, and maintaining service levels. The role requires excellent communication and documentation skills.

As a Technical Support Engineer at Sigma Computing, you will assist customers with diagnosing and resolving complex technical issues while collaborating with cross-functional teams to enhance service performance. You'll also work on automating processes and improving issue resolution strategies.

The Technical Support Engineer at Sigma Computing will assist customers with diagnosing and resolving complex technical issues related to data analytics. The role involves collaboration with different teams, developing tools for issue diagnosis, performing on-call duties, and participating in projects to improve automation. Excellent communication skills and a strong desire to support enterprise products are essential.

The Senior Technical Support Analyst will provide in-depth troubleshooting and research support for Trimble Transportation Mobility products, ensuring quality customer experiences across multiple channels. Responsibilities include resolving hardware and software issues, communicating effectively with customers, managing SLAs, and enhancing internal processes.

As Director of Technical Support & Engineering, you'll oversee the performance of technical support representatives and engineers, troubleshoot code issues, and support customer experience. You'll serve as a main escalation point, collaborating with engineering and product leaders to improve services and ensure a high-quality customer experience.

Armis is hiring a Tier 2 Technical Support Engineer to provide second level support to US-based customers and resolve technical issues related to cybersecurity. This role involves troubleshooting customer cases, supporting product usage, and collaborating with cross-functional teams for customer success.

The Technical Support Manager will provide technical support for commercial activities, assist in product sales, address customer quality issues, and manage communications between clients and R&D. They will also be involved in customer training and participate in external events as a technical expert.

The Mainframe Technical Support Engineer provides omni-channel support to ensure customer satisfaction by utilizing problem-solving skills, technical knowledge, and superior customer service. Responsibilities include managing customer inquiries, creating solutions, participating in internal projects, and promoting product adoption through strategic partnerships.

The Technical Support Specialist will provide first-level support to users, troubleshoot hardware and software issues, manage incidents, perform hardware installations, maintain documentation, and collaborate with vendors while ensuring excellent customer service.

As a Technical Support Associate for Starlink, you will troubleshoot and resolve technical customer issues, advocate for customers internally, collaborate with various teams to enhance processes, and contribute to the support knowledge base while ensuring a high level of customer satisfaction.