Top Technical Support Jobs

Provide technical support for the SciSure SaaS platform through Zendesk, troubleshoot and investigate product issues, assist with migrations and configurations, escalate complex incidents to engineering, and communicate resolutions to customers. Maintain product documentation, monitor recurring issues and feedback, support Developer Hub users, and advocate for improvements to customer experience and support processes.

Serve as first point of contact for customers using Agentforce and Data 360, troubleshoot technical issues, provide feature guidance and best practices, manage customer expectations, create and maintain knowledge content, participate in training, and escalate complex issues to internal teams to ensure customer success.

Provides technical support for CPQ software and integrations with ERP, CRM, databases, and web applications. Diagnoses issues, writes SQL queries, troubleshoots enterprise software and deployments, documents resolutions, collaborates with Engineering and Professional Services, escalates complex problems, and maintains customer communication. The role also involves identifying recurring issues, improving support processes, participating in technical training, and developing expertise in Microsoft technologies, SQL Server, web platforms, and .NET.

Provides first-level IT support for desktops, laptops, mobile devices, printers, servers, applications, and office software. Resolves and documents service desk tickets, configures workstations, supports onboarding and offboarding, manages equipment and software inventories, monitors backups and licenses, assigns Active Directory groups, and escalates complex issues to Tier 3 teams. The role also performs hardware and software installations, upgrades, maintenance, and remote or in-person user support.

Provides Tier 2 technical support for JOMIS Health Care Delivery mobile and web applications across enterprise, deployed, disconnected, and tactical environments. Responsibilities include advanced troubleshooting, deployments, system integrations, monitoring, mobile device management, documentation, change management, user guidance, and DoD cybersecurity compliance. The role collaborates with engineering, product, cybersecurity, and hosting teams to maintain application readiness, reliability, security, and operational performance.

Provide Tier 1 technical support for healthcare communication and scheduling applications. Handle phone, chat, and portal requests; troubleshoot message delivery, content, connectivity, and configuration issues; manage user accounts; educate end users; configure workflows; and collaborate with hospital IT, customer success, integration, and technical teams on escalations. This is a fully remote role supporting a 24/7/365 operation with day, night, weekend, and holiday coverage.

Provide advanced Tier 1 and Tier 2 technical support across cloud applications, SaaS tools, endpoints, networks, unified communications, and collaboration systems. Diagnose and resolve incidents, manage ITSM tickets and SLAs, coordinate escalations with infrastructure, cybersecurity, vendors, and development teams, and support migrations and change management. Maintain IT asset inventories and equipment lifecycles, assist junior support staff, and deliver customer-focused onsite and remote support.

Provides escalated technical support for AI infrastructure across Linux, Docker, NVIDIA GPUs, CUDA, networking, storage, virtualization, and host configurations. Diagnoses complex workload and performance issues, supports supplier onboarding, develops Python and Bash automation, and maintains runbooks and knowledge articles. Collaborates with engineering on systemic platform problems, assists TensorFlow and PyTorch users, and provides L1 overflow coverage through an on-call rotation.

Provides advanced technical support to customers through phone, email, chat, social media, SMS, and AI-assisted channels. Troubleshoots security equipment and software issues, guides customers through setup and diagnostics, creates and processes service cases, updates Alarm.com accounts, documents interactions, and schedules service visits when necessary. Requires strong communication, decision-making, organization, customer service, and technical troubleshooting skills, along with Microsoft Office knowledge and completion of company certifications and training.

Provides senior-level technical support for executives, resolving complex hardware, software, connectivity, mobile, Microsoft 365, endpoint, AV, and collaboration technology issues. The role proactively monitors executive technology, supports high-profile meetings and events, manages onboarding and device refreshes, documents procedures, coordinates escalations, and improves executive support services. Requires strong communication, discretion, ITSM knowledge, and the ability to work calmly with senior leaders in high-pressure situations.

Lead a hands-on technical support function for SaaS applications, integrations, APIs, authentication, configuration, and CRM synchronization. Resolve complex issues, coach and grow a support team, improve ticket quality and escalation processes, build documentation and training, identify recurring problems, and collaborate with Product and Development on improvements. Support product releases and help scale team processes while maintaining strong dealer communication and ownership.

Resolves standard and moderately complex customer technical issues, investigates root causes, manages support cases within SLAs, and escalates appropriately. Provides onboarding and configuration assistance, contributes to documentation and product testing, collaborates with Engineering and Product teams, and guides newer support engineers. Requires onsite work in Medina, Minnesota at least four days weekly and occasional travel.

Supports technical employees with QA-related tasks, project work, equipment setup, testing, experiments, data collection, reporting, and procedure documentation. Learns technical processes, shadows experienced staff, and handles basic issues while working collaboratively in a safety-sensitive facility environment.

Provide expert hardware and technical support for semiconductor manufacturing tools through remote assistance and customer-site visits. Develop support plans, communicate findings, improve documentation, relay field quality issues to design engineers, train Field Service Engineers, and support new product development, testing, and qualification. The role requires cleanroom work, equipment handling, international and domestic travel, and occasional field service support.

Provide proactive and reactive technical support for designated enterprise customers. Troubleshoot complex issues using logs, stack traces, browser traces, APIs, cloud technologies, SSO, and networking. Maintain customer runbooks and knowledge articles, configure content sources, manage alerts, develop remediation plans, educate users, and coordinate cross-functional product and service improvements. The role includes customer meetings, documentation, security processes, screenings, training, equipment use, and extended on-call coverage.

Provides Tier 1+ technical support for GxP-regulated and business-critical systems, including incident resolution, service requests, user provisioning, identity and access management, endpoint support, and asset tracking. Maintains compliant documentation, SOPs, audit evidence, and ticket records while coordinating with QA, CSV, infrastructure, security, system owners, and vendors. Supports Windows, macOS, Microsoft 365, laboratory, manufacturing, and quality systems in regulated environments.

Provide front-line technical support for strategic healthcare clients via phone and web portal. Triage, document, and resolve simple to complex issues, escalate to internal teams as needed, and meet team metrics while maintaining professional client communication.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

Provides Level 2 technical support for RCS software, hardware, broadcasting systems, and integrated third-party products. Troubleshoots and prioritizes escalated incidents, supports installations, configurations, upgrades, and maintenance, and collaborates with Product, QA, and Development teams. The role includes answering calls and emails, following escalations through resolution, and participating in a weekly 24/7 on-call rotation.

Provides first- and second-level technical support for Windows endpoints, mobile devices, applications, connectivity, user access, and vehicle diagnostic technologies. Administers Intune, Active Directory, Entra ID, Group Policy, and Microsoft 365; performs deployments, patching, device lifecycle management, scripting, documentation, asset tracking, and troubleshooting. Coordinates with vendors and citywide IT teams while supporting technology projects and fleet staff.

Provides customer support for FacilityOS software, hardware, mobile applications, and integrations. Diagnoses and resolves technical issues, troubleshoots networking and devices, escalates defects to internal teams, creates documentation and training materials, and improves support processes. The role requires customer-facing digital support experience, SQL knowledge, hardware and software installation skills, and strong communication and problem-solving abilities.

Provides end-user technical support across more than 30 locations through phone, email, and remote tools. Responsibilities include troubleshooting Windows, Microsoft 365, hardware, networking, printers, Active Directory, Entra ID, and VPN issues; documenting and managing service desk tickets; training users; escalating complex problems; supporting critical systems after hours; and traveling occasionally.

Provides advanced email-based technical support for the WASH-Connect mobile app across iOS and Android. Troubleshoots account, payment, connectivity, permissions, and device issues using Freshdesk and internal diagnostic tools. Escalates and resolves Level 1 cases, monitors support quality, documents solutions, and collaborates with engineering on recurring bugs and product improvements.

Own complex technical escalations, troubleshoot Salesforce configurations, APIs, logs, databases, and AI-powered features, and reproduce defects for engineering handoff. Partner with Development, QA, and Product to resolve issues, validate fixes, mentor Level 1 support staff, communicate technical guidance to customers, and document solutions in knowledge base articles.

Provides Tier 1 technical support through phone, email, and chat. Troubleshoots hardware, software, wireless communications, account management, installations, billing, upgrades, and online orders. Documents customer interactions, resolves issues, researches escalations, follows up on open tickets, educates customers, and contributes to project initiatives while maintaining high customer satisfaction and quality standards.