Technical Support Representative I

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

We are looking for a Technical Support Representative who has a passion for providing world class service for our client community. Reporting to our Support Manager and working alongside our team in Richardson, TX, this is a key role helping our clients succeed using our tools and technologies in their businesses. If you are sharp, tenacious, and always striving to be exceptional at everything you do, then we want you to join our team where we use innovation, great design, and reliability to deliver a retail point-of-sale software solution for small businesses that provides exceptional value. Our Support, Development, Sales, and Marketing teams are tightly integrated to provide our customers with an exceptional customer service experience.

Primary Responsibilities:

• Provide outstanding client service by responding to requests for technical support in a timely manner

• Troubleshoot user problems for both our software, related hardware peripherals, Microsoft Windows, and network issues

• Become a subject matter expert on The Uniform Solution software and all related products

• Document, monitor, and track problems to ensure a timely resolution for your customers

• Proactively look for ways to improve processes, operations, and the customer experience

• Establish strong working relationship internally and with our customers and vendors

Primary Qualifications:

• 3+ years customer-facing experience, ideally supporting software applications

• College degree preferred, but additional work experience will be accepted as a replacement for degree

• Must have excellent phone demeanor and problem-solving skills

• Thorough knowledge of computer software, hardware (Point of Sales preferred), Microsoft Windows, networks, and a variety of internet applications

• Strong troubleshooting abilities

• Excellent communicator (written and verbal)

• Proven track record troubleshooting and resolving complex problems

• High attention to detail and accuracy

• Can quickly learn how to effectively use the software products we develop, sell, and support

• Familiarity with common anti-virus software

• Ability to troubleshoot hardware (printers, scanners, etc.)

• Networking/LAN knowledge

• Must be able to work on-site in our Richardson, TX office

We value in-office collaboration and team partnership; this is primarily an on-site role, based out of our Richardson, TX office. After initial onboarding, this role is eligible to work remotely 1 day each week.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.