Top Technical Support Jobs

Provide L2 technical support and deskside services for Windows endpoints and Microsoft cloud identity/productivity platforms. Manage device imaging, enrollment, Intune/Endpoint Manager policies, app deployments, patching, BitLocker, hardware break/fix, IMACs, and basic AV/meeting-room support. Document work in ITSM, follow ITIL 4 practices, maintain asset inventory, and escalate to L3/vendors when required.

The Technical Support Engineer resolves technical issues for customers, supports integration with APIs, manages tickets, and documents solutions. They collaborate with engineering to improve products and must possess strong problem-solving, communication, and technical writing skills.

The Technical Support Representative provides frontline support, resolving client inquiries through phone, chat, and case channels, and ensuring documentation and follow-through on cases.

The Technical Support Engineer resolves customer technical support requests, collaborates with teams for issue resolution, and provides insights for product improvement.

The Technical Support Representative processes warranty claims, provides technical troubleshooting, supports product knowledge, and assists customers and dealers through various channels.

As a Technical Support Engineer, you'll resolve issues for customers, manage support tickets, guide clients through products, and create resources to improve support efficiency.

Provide onsite support to DARPA's Microsystems Technology Office, managing projects, analyzing risks, coordinating meetings, and ensuring compliance with best practices.

The role involves troubleshooting 3D models, performing assembly of scans, assessing quality and collaborating with teams to resolve customer issues related to 3D models and services.

Lead the AMER support team, manage escalations and performance, ensure SLA compliance, and communicate with customers during incidents while mentoring team members and driving process improvements.

The role involves diagnosing and repairing complex Electro Mechanical equipment, ensuring operational quality, and maintaining customer satisfaction through effective problem resolution and support.

Handle 1st level technical support for customer software issues, troubleshoot, document interactions, and escalate complex problems.

Provide technical support to customers in high-consequence environments, managing support tickets, troubleshooting issues, and collaborating with various engineering teams.

Provide phone-based technical support for pool equipment (pumps, heaters, filters, automation). Troubleshoot and diagnose issues remotely, decide when to dispatch field technicians, maintain call/service records, advise customers on installation, maintenance and product use, and collaborate with sales, engineering, product management, and field support.

The Senior Technical Support Engineer will assist customers in maximizing value from HERE's location products by diagnosing issues with mobile SDK applications and managing escalations efficiently.

Provide advanced technical support and leadership for electron microscopy and analytical systems. Troubleshoot electronics, mechanics, vacuum systems, and software; support customers and field teams remotely and on-site; lead technical projects, contribute to product introductions, develop documentation, and drive continuous improvement and team development.

Lead and manage a technical support team to ensure SLA performance, ticket triage, escalation handling, and knowledge base maintenance. Act as senior escalation for complex technical, integration, and infrastructure issues, partner with Engineering/Product to reduce MTTR, coach and develop staff, support implementations and go-lives, and travel to customer sites as needed.

Provide mid-level remote support for customer environments running Linux, OpenStack and Kubernetes. Troubleshoot IaaS issues, reproduce bugs in labs, own escalations end-to-end, coordinate with engineering, perform datacenter hardware and networking triage, participate in on-call rotations, and create SOPs and change management artifacts.

Provide phone and email support for Ting customers, troubleshoot root causes, document and report technical issues, use ticketing systems, liaise across departments, prioritize tasks in a fast-paced remote environment, and assist Engineering by testing software and hardware.

L2 Technical Support Engineer owns escalated in-store device cases end-to-end: troubleshoot Linux-based edge devices, networking, cloud connectivity, and Salesforce case data; support new-store rollouts and BAU fleet health; run/adapt diagnostic scripts; document findings, contribute runbooks, and escalate to L3 with clear artifacts.

Provide enterprise-level technical support for Amplitude: troubleshoot, diagnose, and resolve customer issues via email/chat, escalate complex tickets, maintain SLAs and on-call rota, collaborate with Customer Success, Product, and Engineering, create/update documentation, and improve support processes to drive customer adoption and data trust.

Provide technical support for lower completions by designing job programs, offering real-time remote operations and on-call support, leading incident investigations, analyzing offset wells, mentoring field engineers, and supporting ARMO and Service Delivery teams.

The position involves providing technical support primarily for POS systems, with a focus on those experienced in Aloha systems. Temporary to permanent role.

Provide technical support for precision measuring products and software, assist internal departments and end users, and handle inquiries and product claim processes.

The Technical Support Engineer will provide technical assistance and troubleshooting for UFACTORY's robotic arms and their software, enhance technical documentation, and support customer inquiries regarding SDK and APIs.

The Helpdesk Lead - Technical Support manages complex user issues, supports Microsoft 365 services, mentors staff, and oversees helpdesk operations for operational effectiveness.