Top Technical Support Jobs

Provide advanced technical support for enterprise SaaS customers: diagnose and resolve platform issues, guide implementations and onboarding, reproduce and validate bugs with Product/Engineering, create and maintain technical documentation, and translate complex technical concepts for diverse stakeholders to drive exceptional customer outcomes.

Provide advanced technical expertise for diagnosis, troubleshooting, and performance review of diesel engines and auxiliary systems fleet-wide. Act as technical escalation for shipboard teams, develop SOPs and technical work instructions, specify and verify vendor work, support condition-based maintenance, lead technical projects, and ensure compliance with safety, quality, and environmental policies to improve reliability and reduce downtime.

Lead technical support for GridX SaaS products (rate analytics, load forecasting, billing). Interface with clients to resolve complex technical and billing issues, perform root cause analysis, improve validation frameworks, collaborate with DevOps/Engineering/Product to build dashboards and tools, assist onboarding, and manage Professional Services project delivery to meet SLAs and customer success metrics.

Lead and develop site leadership to deliver 24/7 white-glove IT support for executives. Own service strategy, KPIs, vendor management, workforce planning, incident/change management, IT asset lifecycle, and executive stakeholder relationships to ensure a premium, uninterrupted executive experience.

Support engineering and manufacturing by sourcing electronic/mechanical components, managing BOMs and PLM/ERP data, tracking lifecycle events (EOL/PCN), executing component qualification, coordinating vendors for quotes/lead times/datasheets, and maintaining documentation to prevent supply disruptions.

Provide first‑line technical support via phone, chat, email and web; perform initial troubleshooting and diagnostics across CallRail products; maintain high customer satisfaction; use support tools and documentation; contribute to process improvements and training; leverage AI platforms to streamline support.

Own escalated technical support cases involving telephony, web scripts, APIs, webhooks, and third-party integrations. Perform root-cause analysis using DevTools, server logs, Postman, and DB queries; document findings, provide high-quality handoffs, run customer consultations and screen-shares, and share knowledge to reduce repeat escalations.

This role involves troubleshooting network issues in EX/QFX switching, mentoring team members, coordinating with engineering, and managing escalations.

Provide world-class technical support for Qualys security applications in a FedRAMP environment. Troubleshoot networking, OS, and security issues via phone/email/Teams, collaborate with Development and QA, and resolve customer incidents for SaaS product modules.

Provide onsite installation, configuration, repair and support for workstations, laptops, printers, network devices and video conferencing. Manage user accounts (including Active Directory), document ticket resolutions, support approved mobile devices, train end users, perform backups/restores, diagnose network issues, coordinate with other IT units/contractors, follow disaster recovery plans, and travel to sites as needed.

Technical Support Engineer owning investigation, reproduction, and agent-assisted fixes for platform issues. Monitor Zendesk escalations, use Datadog and SQL to diagnose incidents, coordinate cross-functional incident response, implement and test fixes, perform RCA and documentation, and maintain operational workflows while improving monitoring and prevention.

Manage operations and enablement for the technical support team, optimizing processes, training, tools, and data analysis to enhance customer experience.

As a Technical Support Specialist, you will assist customers using Amplitude by troubleshooting product issues, managing support tickets, and improving support processes.

Provide advanced enterprise technical support for FedRAMP/DoD environments: troubleshoot cloud, networking, and infrastructure issues; perform root cause analysis; deploy and optimize containerized and IaC-based environments; maintain SLAs; mentor junior staff; collaborate with engineering/product/sales; and ensure secure, compliant production operations.

Provide customer-facing technical support for payment devices, gateways, network and software integrations via phone, email, chat, and remote tools. Troubleshoot, configure, deploy payment solutions, document resolutions, escalate trends to Product/Development, and assist with provisioning and support cases.

Manage a 10-12 person mechanical drafting team, provide technical and project oversight for design activities, enforce design processes, develop proposal inputs, recruit and develop staff, and collaborate with peers and external partners to support development and production programs.

Lead and develop a 24/7 technical support team for a global payments platform. Manage daily operations, escalations, staffing, process improvement, cross-team coordination, reporting, and customer-focused service delivery for POS/PMS and payment integrations.

As a Technical Support Engineer, you'll troubleshoot issues, provide user support, implement fixes, and enhance customer experience through feedback and process improvements.

The Technical Support Engineer will resolve complex technical issues for customers in a fast-paced environment, providing excellent support and fostering customer satisfaction while mastering the Salesforce Platform.

The role involves providing technical support for security solutions, troubleshooting, training partners, and collaborating with engineering to resolve issues.

The role involves providing front line support for Axon software products to Law Enforcement customers, troubleshooting issues, and collaborating with engineering teams.

Provide technical assistance and troubleshooting for the UpdatePromise application via phone, email, and tickets. Create SOPs and training materials, run reports, test updates, manage accounts, follow up with customers, and assist internal teams with user/company setup and administrative tasks.

Provide hands-on technical support for Jama Connect across cloud and self-hosted environments: troubleshoot logs, APIs, configurations, installations, upgrades and migrations; reproduce and log defects; analyze Datadog and support bundles; use tools like Zendesk, IntelliJ, VirtualBox, VisualVM, and the command line; contribute documentation and participate in on-call/weekend support.

Provide frontline technical support for Illumia customers across healthcare, higher education, and corporate campuses. Diagnose and resolve software and hardware issues, collaborate with internal teams to escalate complex cases, document solutions in the knowledge base, drive process improvements, and serve as a trusted technical advisor for mission-critical environments.

Provide first-line technical support for customers via Slack and Pylon, debug integrations, write custom scripts, work with the API, capture product feedback for Product and Engineering, and expand technical support processes while collaborating with Customer Success and Engineering to resolve issues.