Top Technical Support Jobs

Provide advanced technical support and full lifecycle case ownership for FortiSIEM customers, troubleshooting complex incidents across Linux/Windows, virtualization, networking, and cloud environments. Reproduce issues in lab, analyze logs (Elasticsearch/ClickHouse), perform live troubleshooting, document findings, write knowledgebase articles, and participate in on-call rotations for mission-critical environments.

Provide advanced technical support and escalation for Fortinet products (especially FortiGate). Troubleshoot customer environments, reproduce issues in lab, analyze configurations, recommend corrective actions, manage case escalations, educate customers, and collaborate with QA and development to identify fixes and improvements.

Provide Tier 2+ endpoint and laptop lifecycle support including troubleshooting, imaging and Windows OS deployment, scripting (PowerShell/Python), endpoint tool administration (Intune, BigFix, ControlUp, Defender), hardware inspections, firmware maintenance, vendor/audit coordination, user training, off-hour upgrades, and on-call rotation support.

Provide Level I (and some Level II) NOC support for residential and small business customers. Troubleshoot Wi‑Fi, PON, Internet, and VoIP issues; document tickets; perform callbacks; handle new installation setups; monitor systems and respond to events; escalate and resolve order or service issues while communicating clearly with customers.

Provide 24/7 NOC technical support for video security, servers, and IP networks. Troubleshoot complex issues, manage escalations, document cases using KCS, communicate status to stakeholders, mentor colleagues, and collaborate with engineering to resolve prioritized incidents.

Provide customer-focused technical support across campus for Windows, macOS, mobile, printers, and classroom AV. Lead computer deployments, diagnose and repair hardware, maintain asset inventory and documentation, support ticketing, supervise and train student technicians, and assist with events and multimedia services.

Provide expert technical support, troubleshooting, escalation management and advanced training for AspenTech APC products (Aspen DMC3, Aspen GDOT). Deliver pre-sales consultations, develop training materials, participate in pre-release testing, mentor team members, deploy solutions onsite, and collaborate cross-functionally to drive customer success and product improvements. Travel up to 25%.

Provide advanced technical support, training, and pre-sales consultation for AspenTech APC software. Troubleshoot complex customer issues, deliver intermediate/advanced training, develop training materials, drive escalations cross-functionally, participate in pre-release testing, coach team members, and support deployments and onsite consultancy. Maintain strong customer relationships and contribute to product knowledgebase and improvement projects.

Provide front-line technical support for a B2B SaaS lead-tracking platform: troubleshoot HTML/JavaScript, integrations (Zapier, CRMs), analytics and attribution, escalate bugs to engineering, document solutions, and improve knowledge base and SOPs to drive customer success.

Provide phone/chat/email technical support for a SaaS MSP platform: troubleshoot issues, document tickets, escalate complex problems, build knowledge base, collaborate with sales/dev teams, and maintain high customer satisfaction while meeting performance metrics.

Provide technical support and troubleshooting for ProcedeExcede DMS customers via phone, email, and remote tools; participate in rotations, on-site implementation go-lives, training, QA testing, and ongoing customer relationship building to ensure timely issue resolution and product adoption.

Lead complex, high-priority customer escalations, troubleshoot Alloy platform issues, design long-term solutions, improve tooling and documentation, mentor junior engineers, participate in on-call rotation, and collaborate with Product and Engineering to influence roadmap and product quality.

Provide on-site support and administration of Distribution Center IT infrastructure including Windows desktops, servers, WAN/LAN, RF/VoicePick/PDT devices and printers. Install/configure hardware and software, manage computer room access and inventory, troubleshoot user and network issues, manage ServiceNow tickets and SLAs, perform preventative maintenance, coordinate vendor repairs, train DC staff, and assist other DCs and internal teams. May provide evening and weekend coverage and assist on special projects.

Provide Tier 2 bilingual (Korean/English) IT helpdesk support for Windows devices and Office suite, troubleshoot Active Directory (accounts, GPOs, permissions), handle escalations, perform onboarding/offboarding, support software deployment/patching, maintain tickets in service management systems, provide on-site and off-hour VIP support, and recommend long-term fixes and process improvements to ensure IT security compliance.

Provide front-line Tier 1 technical support to internal and external users via phone, ticketing, email, or chat. Triage, diagnose, resolve routine hardware, software, account, MFA, and connectivity issues; document interactions; escalate complex incidents; follow SOPs and maintain data security. Participate in shift handoffs and monitor tickets through resolution.

The role involves providing Level 1 technical support for customers, focusing on troubleshooting network-related issues, issue triage, and ensuring excellent customer service.

The Technical Support Specialist will troubleshoot technical issues, provide customer support, maintain documentation, and enhance skills for effective service delivery.

Provide advanced, on-site technical support for automated laser engraving and pin marking systems to external customers via phone, email, chat, and case management. Diagnose hardware and software issues using remote desktop tools and electrical test equipment, document interactions, escalate complex cases, and aim to close 90% of cases. Maintain professionalism, ensure timely, accurate support, stay current on technology, and occasionally travel for training or business needs.

The Technical Support Engineer manages customer queries, maintains relationships, and assists with Luminance’s AI technology, ensuring seamless support.

Technical Support Analysts provide remote and on-site support for a range of products, requiring technical expertise in various operating systems and networking. They track time, manage tickets, and participate in after-hours support.

The Senior Technical Support Analyst is responsible for providing advanced technical support, overseeing various technologies, and managing customer issues effectively. They must be ready for flexible schedules and have strong communication skills.

The Technical Support Engineer will handle a high volume of customer support tickets, ensuring fast resolution while maintaining professional communication. Duties include documenting escalations, improving efficiency, and identifying recurring issues. The role requires a strong work ethic, resilience, and teamwork in a fast-paced environment.

Provide on-site technical support including break-fix responsibilities for desktop, network, and mobile devices. Responsibilities include installation, relocation, and asset management of equipment.

As a Technical Support Specialist at ALLO, you'll assist customers with technical issues related to internet and voice services, providing excellent customer service and collaboration within a team environment.

Serve as first point of contact for customer technical support tickets: triage, perform initial remote troubleshooting of industrial equipment and software, document steps in the ticketing system, prioritize by SLAs, coordinate dispatches for on-site support, and escalate complex issues to engineering or field service teams.