At Labelmaster, we are way more than labels.
We help both small and large businesses take the complexity out of moving and shipping hazardous materials to make the world a safer place. What are hazardous materials? They are things you deal with every day, like lithium batteries in cars and in computers, paints, varnishes, air bags, chemicals and more. And if they are shipped incorrectly, they can cause a lot of damage.
How do we help the world become safer? We sell and manufacture new and innovative products, develop technology and consult for every industry – such as manufacturing, healthcare, automotive, transportation, food and beverages and other businesses. While not too many people know about dangerous goods, we think it is really cool and we think you might have fun with us as we re-invent our ourselves and expand into new markets.
We are looking for an experienced Technical Support Representative who:
- Does not want to work in Corporate America
- Wants to make a difference every day at work
- Wants to have true work/life balance
- Loves to learn new things
- Has ideas on how to make things better
Benefits
- Health Insurance
- Dental & Vision Insurance
- Life Insurance
- Medical & Childcare Flexible Spending Accounts
- Education Assistance
- 401(k) with Matching
- Fitness Bank
- Pre-tax Transit Program
- PTO Bank
- Paid Holidays
- Paid Diversity Days
- Volunteer Time Off
- Referral Bonus Program
- Competitive wage ($22-$26 hourly)
Purpose
To provide support to users of Labelmaster Software products and services, provide software developer support for Software APIs, support Product Development with feedback, customer insights and improvements, support Software implementations for larger-scale customer projects, support customer engagement and communications for Software releases, triage software subscription issues and limited remote-based IT and/or coordination with IT for Software team members.
Essential Functions & Principle Accountabilities
- Service Software support tickets for external customers
- Support external customer development teams for API consumption
- Support Product Development and Design with customer feedback,
- Including BETA cycles and feedback management
- Provide phone support to external customers
- Provide email support to external customers
- Provide chat support to external customers
- Provide walkthroughs of our software
- Teach regular classes on software use
- Provide DGIS onboarding services and data entry
- Produce customer support articles and media (Knowledge Base)
- Change management for support content and media
- Support internal software applications
- Self-learning and Peer skill sharing
Education/Training/Experience
- High school diploma, GED or equivalent experience required
- Advanced degree in technical fields preferred or equivalent experience
- 3+ years of Technical support experience preferred
- 2+ years of CRM experience required
- 5+ years of API support experience preferred
Technology
- Proficient with all computer based skills required (Typing, MS OS, MS Office suite, CoPilot, ect)
- Proficient with support CRM solution workflows, such as ticketing and SLAs required
- Some proficiency with API support tools preferred (e.g. Postman, SoapUI)
- Some proficiency with software development languages preferred (e.g. JSON, XML, Python, SQL, ect)
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What We Do
For more than five decades, Labelmaster has been the go-to source for companies – big and small – to navigate and comply with the complex, ever-changing regulations that govern dangerous goods and hazardous materials. From hazmat labels and UN certified packaging, hazmat placards and regulatory publications, to advanced technology and regulatory training, Labelmaster’s comprehensive offering of industry-leading software, products, and services help customers remain compliant with all dangerous goods regulations, mitigate risk and maintain smooth, safe operations. Labelmaster's dedication to supporting its customers' operational and compliance needs is enhanced through its unmatched industry expertise and consulting services, which serve as a valuable resource for customers to answer difficult and commonplace regulatory questions. Whether you're shipping hazardous materials by land, air, or sea, Labelmaster is your partner in keeping your business ahead of regulations and compliant every step of the way.
