The CompanyImerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.8 billion in revenue and 13,700 employees in 54 countries in 2023. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.
The PositionTechnical Support Manager
Job Summary
Job Title: Technical Support Manager
Location: Home based with 40% travel (domestic & international)
As a technical support manager, for your perimeter, your role is to:
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Support technically all commercial activities pre and post sales, in particular sell existing products and solutions from a technical standpoint, technical support to customers, complaints investigation, product benchmarking
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Act as an ambassador on technical side, representing the company externally as expert in customer events
JOB SCOPE
Technical Sales
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Participate in client discussions for technical sales on identified opportunities by the Sales Manager
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Support the development process of the customer along the opportunity process until final application
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Lift customers' technical objections along the opportunity process
Customer innovation
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Identify unmet technical needs of customers and therefore potential new products/ solutions
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Translate performance requirements into product specification requirements
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Act as link between customers and R&D/Operations on new product development
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Manage qualification process at customers for new products
Management of significant customer quality issues
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Respond to customers on significant quality issues and analyze causes and possible solutions
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Liaise with operations/ quality managers on solution identification and implementation
Acting as expert internally and externally
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Manage technical training of sales/ marketing people on his/ her area of expertise
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Act as technical ambassador for his/ her area of expertise in external communication (customer technical training, participation in external knowledge sharing fairs & conferences)
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Build a network among the customers’ technical community
EDUCATION AND EXPERIENCE REQUIREMENTS
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Bachelor’s Degree in Chemistry, Material Science, Civil engineering or Business-related field OR
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Minimum of 3 years equivalent experience including hydraulic binders, mortars, building chemistry applications & drymix mortars formulations
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Customer oriented, enable to build up strong relationship internally & externally
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Good Communication & Strong organizational skills, a self-starter
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Flexibility, resilience, pro-activity, autonomous and motivation
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Interest in working in dynamic groups - team player
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Ability to use common IT tools (Excel, Word, Web tools)
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Mandatory use of English (technical and commercial) + Spanish and Portuguese (desired)
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Regular and weekly trips (up to 50%)
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Driver’s license required and ability to obtain US Passport
Position TypeFull time
and
Permanent
Only technical issues will be monitored through the below inbox:
recruiting.support@ imerys.com
PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.
To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.
IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.
Top Skills
What We Do
We are a world leader in mineral-based specialties, offering high value-added solutions to many different industries, ranging from process manufacturing to consumer goods.
Our value-added solutions are formulated to meet the technical specifications of each customer and contribute to the performance of a multitude of products in three categories:
1. Functional additives - added to the mineral formulation of customers’ products.
2. Mineral components - essential constituents in the formulation of customers’ products.
3. Process enablers - used in customers’ manufacturing processes, but not present in the end product.
These serve many industries such as construction materials, mobile energy, steelmaking, agri-food, automotive, and cosmetics.